School Crossing Patrol Officer

Working in partnership with North East Lincolnshire Council, EQUANS is looking for a School Crossing to join our team in Grimsby on a permanent basis. This is a part-time role working 5 hours per week (term time only). On offer is a salary of £2,340 per annum and benefits package. 

You will ensure the safety of children crossing the road at a designated location point between specified times.  A School Crossing Patrol Officer is an essential asset to the local community around them as they will be contributing towards children’s safety getting to and from school.  The ideal candidate for the role is someone living close to the school so its easy for them to get to and from their place of work.

What will you deliver? 

• • Carry out Equans and North East Lincolnshire Council’s policy with regard to the School Crossing Patrol Service, this includes Health and Safety Procedures.
  • Use the uniform and equipment provided for the safety of you, parents, children, and all other members of the public, especially when stopping traffic on the highway.
  • Maintain control over pedestrians who are awaiting your instruction to cross.
  • Report any problems or difficulties to the Road Safety Education Officer/School Crossing Patrol Supervisor.
  • Attend a yearly local training seminar.
  • The post holder must carry out his or her duties with full regard to the organisations Equal Opportunities Policy.
  • All employees, regardless of their position or their duties, have a responsibility to take care of their own Health and Safety and that of others with whom they come into contact or who may be affected by their activities.
  • Understand the value and usefulness of performance information and appreciate the need to monitor our progress.
  • Have a clear focus on the key priorities for the company and the impact an individual’s work can make on whichever priority(ies) are covered by their service area.
  • Undertake any other relevant duties required from time to time, as reasonably correspond to the general charter of the post, and which are appropriate with the level of responsibility.

What can we offer you? 

On offer is a salary of £2,340 per annum and benefits package, which includes; 

• • 24 days annual leave (+ public holidays) - Pro rata. 
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• • Experience of working in or around a school environment.
  • Experience of working with children and young people.
  • Able to communicate effectively with children and adults alike.  
  • Able to work unsupervised after induction and have the ability to time keep.
  • Ability to maintain confidentiality.
  • Ability to stand for extended periods of time in all weather conditions.
  • Willing to undertake training and continuous professional development in connection with the post.

This role includes a Enhanced DBS with Barred List check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Senior Helpdesk Coordinator

EQUANS is looking for a Senior Helpdesk Coordinator to join our team based in Stoke-on-Trent on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package. 

The team is the first point of contact for a variety of facilities management requirements and administration which interfaces with onsite teams and clients (both internal and external) so excellent communication skills, organisation skills are essential.

With good interpersonal skills, customer focus and the ability to coach, the Team Senior will act as a first escalation for queries and challenges faced by team members.  They will support the Team Leader to effectively manage the day-to-day operations ensuring the team deliver a friendly and proactive service, effectively handling queries and managing them in accordance with contractual requirements and process.

The Team Senior will monitor team performance against established processes, identifying coaching opportunities and training needs that should be escalated to the Team Leader, celebrating success and sharing best practice. They will complete quality assurance checks, reporting feedback through the appropriate systems to ensure service quality and levels are maintained to the highest standards.

The Team Senior will be expected to work collaboratively across the department to promote closer professional working relationships, ensure tasks are completed in a timely manner and ensure actions are followed up quickly and effectively. 

The Team Leader will work closely with Team Leaders, Performance Manager, Customer experience Manage and the Regional Helpdesk Manager as well as Technical Teams to manage a breadth of KPI’s including, Continuous Improvement, Performance, Productivity and KPI’s.

What will you deliver? 

• Support the team to achieve SLAs for response times, resolution rates, and customer satisfaction across contractual KPIs.
• Efficient handling and resolution of incidents and service requests.
• Identifying and escalating recurring issues to the Team Leaders.
• Continually learn and help to improve problem-solving efficiency within the team.
• Continuously identify opportunities to streamline processes and improve efficiency.
• Work with the regional teams to ensure historical jobs are closed in a timely manner. Attending required meetings and escalate issues raised by the Regional in relation to non-delivery of work.
• Prioritise customer needs and satisfaction.
• Clearly communicate with internal and external customers, providing timely updates, and resolving issues professionally.
• Build strong relationships with customers and addressing their concerns.
• Stakeholder management including Regional Operations Teams, HMCTS, subcontractors, CAFM, Regional Technical Team, Auditors and procurement team. 
• Work with the subcontractors to provide feedback to procurement for Supplier Relationship meetings.
• Generate accurate and timely reports on team performance, key metrics, and service levels.
• Analyse data to identify trends, bottlenecks, and areas for improvement.
• Use assessment tools and data to appropriately escalate good and developmental feedback.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Minimum 2 years’ experience in an FM helpdesk environment (desirable).
• Excellent communicator.
• Good level of operating knowledge of Microsoft Office 365 applications.
• Good level of operating knowledge of CAFM systems and Analytical tools such as Maximo, Coupa, BI systems.
• Logical approach to problem solving.
• Calm under pressure, approachable with an interest in developing team members.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

by

Commercial Administrator

Equans are looking for a Commercial Administrator to join our team in Belfast on a permanent basis.

This is a full time role. On offer is a competitive salary, and benefits package.

What will you deliver?

• Accurately process and submit jobs coded using the M3NHF Schedule of Rates in line with contractual deadlines
• Ensure all job submissions include the correct supporting documentation and comply with client requirements
• Maintain and update internal tracking systems to monitor the progress of job submissions and approvals
• Assist in the preparation of applications for payment, invoices, and valuation reports
• Monitor job costs and variations, ensuring accurate records are maintained
• Support the commercial team in cost analysis, identifying discrepancies, and resolving financial queries
• Ensure that all job submissions adhere to Equans Regeneration’s commercial policies and contractual obligations
• Assist with reporting and data analysis to support commercial decision-making

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience in a commercial or administrative role within the construction, regeneration, or social housing sector
• Strong numerical and analytical skills with attention to detail
• Proficiency in Microsoft Excel and financial software systems 
• Understanding of contractual and financial processes in a commercial environment
• Knowledge of the M3NHF Schedule of Rates and its application in job coding and cost control
• Experience working with NEC or JCT contracts

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: EQNENG

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. 

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

by

Document Controller

Equans is looking for a Document Controller to join our team in Hatfield. This is a full time, permanent role with  a salary of up to £30,000 - £35,000 depending on skills and experience, plus benefits package.

This role is to work in our Places and Communities department specialising in refurbishments. Our ideal candidate will have document control experience in construction. You will be confidant when working with site teams and senior managers, as well as managing multiple projects at one time.

If this sounds like you and something you would be interested in we would love to hear from you!

What will you deliver?

To manage the internal document systems and ensure that all documents are filed correctly, that they are up to date and the latest version. To ensure that all documents are distributed in accordance with the PMP.

• Act as EQUANS point of contact for all drawing and document control issues
• Ensure that all information is recorded and retained on central document management system
• Review and control of document management protocols
• Archiving historical documentation
• Assist Design Managers/Co-ordinators and project teams in document management
• Clear communication of expectations for documents management with designers / design sub-contractors
• Liaison with the project team for production of information for sub contract enquiries Monitoring document production logs
• Produce weekly report of information logged and circulate
• Monitoring of design technical queries
• Distribution of design information
• Completion, maintenance and monitoring of records
• Ensure proper records maintained for document distribution
• Archive superseded documents
• Weekly reporting
• Compilation of O&M Manuals
• Training new users and offering refresher sessions to existing users
• Visiting site to assist team members with using the document control systems

Who are we looking for?

• Proven experience of working within Document Control
• Knowledge and experience of Document Management toolsets
• Strong Microsoft Office experience
• Experience using View Point
• Experience of working in the construction industry
• Driving license is preferred

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

by

Customer Service Manager

EQUANS are recruiting for a Customer services Manager to be based in Oldham. This is a full-time fixed term contract for 12 months working 37 hours per week. On offer is a competitive salary, car allowance, bonus and benefits package.

General Overview

To drive a positive customer service experience that meets both Client and business requirements. Create and sustain a positive team environment, displaying high levels of motivation and excellent team spirit that interfaces seamlessly within the business. To work collaboratively across all disciplines, to manage and implement all customer service initiatives that align to business strategies.

Key Accountabilities

• Ensure efficient planning of workload across the contract including customer communication.
• Keeping the administration function compliant.
• Support and develop a team across different disciplines.
• Ensure effective, collaborative working across all disciplines.
• Set, monitor and challenge objectives/targets/KPI’s that demonstrate performance.
• Review business processes and challenge, demonstrating continuous improvement.
• Be responsible for driving and implementing change in response to the changing needs of the customer (internal and external)
• Lead on effective handling of complaints through to satisfactory outcome, in line with business process.
• Review enabling IT technologies as tools used to help deliver a positive customer experience

What can we offer you?

On offer is a competitive salary car allowance, bonus and benefits package, which includes;

• Pension Scheme
• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Key Skills & Experience

• High level of interpersonal skills
• Excellent verbal and written communication skills
• Proven experience in continuous improvement within an organisation
• Advanced Microsoft Outlook, Excel and word
• Proven experience within the housing and/or repairs and maintenance sector.
• Proven experience in delivering a customer experience and meeting targets and objectives.
• Ability to work to tight deadlines.
• Proven experience in performance managing & mentoring a team.
• Good understanding of key performance indicators.
• Good understanding of works system management.

Key Attributes

• Team Player
• Confident and able to communicate and influence at all levels.
• Works well under pressure
• Ability to multitask.
• Self-motivated
• Enthusiastic
• Flexible
• Understand the power of relationships and collaborative working.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

by

Helpdesk Supervisor

EQUANS is looking for a Helpdesk Supervisor to join our team based in Royal Blackburn Teachning Hospital on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package. 

Reporting to the Contract & Performance Manager and will be responsible for the day-to-day management of the Helpdesk ensuring that all contractual obligations are met whilst offering a first-class customer experience to all customers who contact the helpdesk. The Helpdesk Supervisor acts as the central point for coordinating communication between the operations team, contractors, and other stakeholders, ensuring that all tasks align with company standards and compliance requirements.

What will you deliver? 

• Provide guidance and training to the helpdesk team on helpdesk best practices and the use of the CAFM system.
• Supervise and line manager the on-site helpdesk team, establish and maintain good team morale and drive performance.
• Coordinate the day-to-day tasks of the Helpdesk, ensuring compliance with contractual KPI targets and SLAs.
• Post holder will be responsible for day-to-day monitoring of performance and operational reporting to understand and analyse helpdesk performance, primarily on reactive tasks.
• Oversee the daily helpdesk processes for the helpdesk team, ensuring timely assignment and completion of work orders.
• Ensure that all reactive tasks are dispatched to the appropriate operative or subcontractor, taking into consideration skill sets, and priority.
• Work in collaboration with the BSC team to ensure the 24/7 service received meets the needs of the contract.
• Leadership of the team who will jeopardy manage all reactive work order requests, acting as the interface between the helpdesk, contract site teams and subcontractors.
• Produce analytical data reports on reactive work order performance.
• Produce routine reports/presentations/statistical data for the contract management team to assist with effective management of the contract.
• Helpdesk point of escalation both internally and externally.
• Helpdesk Supervisor will also carry out the duties of a Helpdesk Operative when necessary.
• Develop strong working relationships with engineers/operatives, specialist sub-contractors and fellow managers.
• Ensure all calls are answered in accordance with the Contractual Requirements and logged accurately and promptly meeting SLA response times for answering calls.
• Prioritise daily tasks and raise major exceptions with TSMs and TSSs.
• Ensure that Maximo is kept up-to-date and maintained supported by the site team, I.T. and asset manager.
• Effectively operate all software / systems, for example, Maximo and Info view, as required.
• Ensure proper and accurate feedback is placed back into the system from all completed reactive tasks performed.
• Deliver effective customer service to customers, ensuring all requests and complaints are dealt with in a courteous, tactful, and timely manner.
• Liaise with client and customers providing feedback and maintaining good working relationship.
• Liaise with the Contract & Performance Manager & team to communicate key areas of focus daily/weekly.
• Work in collaboration with commercial colleagues.
• Raising and managing Purchase Orders for callouts, raising services/remedials through the effective communication with the service teams.
• Ensure compliance with corporate and local processes and procedures.
• Hold Helpdesk meetings and ensure that key topics are discussed and that all Helpdesk Operators receive useful communication about any changes within the contract or operations.
• Ensure adherence to the company code of values and manage any non-conformance through escalating to Manager.
• Support the Contract & Performance Manager with 1:1s and recruitment of Helpdesk Staff.
• Auditing of Helpdesk performance to ensure that contractual obligations are met.
• Feed into the monthly report as agreed.
• Generate operational performance management reports and internal reports on a regular basis or as required by the Management Team.
• Support during absences to cover sub-contractor sign in and inductions.
• Admin support – General administration tasks as necessary to support team.
• Participate in internal Paymech calls.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Previous experience working in a similar role.
• FM Helpdesk experience.
• Strong understanding of CAFM platforms and scheduling software.
• Proven ability to lead teams and manage helpdesk operations effectively.
• Proficient knowledge of Microsoft Office Applications including Excel and Word.
• Working knowledge of Maximo, SAP, BI Launchpad, Coupa would be an advantage.
• Professional and courteous manner.
• Excellent organisational skills and the ability to manage and organise heavy workload.
• Excellent time management skills with the capacity to handle multiple projects simultaneously.
• Excellent interpersonal and communication skills.
• Ability to work effectively as part of a team and on own initiative with minimum supervision.
• Exceptional Customer Service Skills.

This role includes a Standard DBS check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

by

Planner

EQUANS are recruiting for a Planner to be based in Oldham. This is a permanent full-time role working 37 hours per week. On offer is a competitive salary and benefits package.

General Overview

The role of the planner is to support the contract supervisors by scheduling and planning the work for a team of multi-disciplined operatives/ engineers, ensuring the operatives / engineers are fully utilised, jobs are closed in a timely manner and appointments are booked in for any works not completed at first visit.

Key Accountabilities

Carry out various tasks to a high standard as instructed, including but not limited to:

• Scheduling appointments through Equans IT system currently Castleton Maintain
• Ensuring the operative / engineer is fully utilized throughout the day
• Arranging follow on appointments for any jobs not completed on first visit.
• Closing jobs in the system complete or cancelled as the day unfolds.
• Clear critical numbers report daily
• Communication with operatives / Engineers on site
• Written and verbal communication with MCC / Northwards
• Dealing with the repairs chase mailbox
• Customer Satisfaction surveys
• Work in any workstream as required
• Any administration task to support the planning role

Assist with the adherence to the Company quality standards including:

• Compliance with Equans procedures and processes
• Maintain and care for all Equans property
• To wear appropriate clothing / uniform
• To ensure areas of work areas left clean and tidy at the end of the day
• Liaison with all stakeholders
• Material co-ordination
• Ensure accurate / timely completion of any relevant documentation
• To oversee/assist in the training of new starters as required
• Any other reasonable management request

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills and abilities

• Excellent organisational skills
• Ability to deliver high quality Customer service
• Ability to communicate professionally at all levels
• Current and Valid Full & Clean UK driving license
• Professional attitude and approach to work
• Ability to competently operate IT packages eg. MS office

Experience

• Experience of Partnership arrangements
• Experience of Responsive Repairs or service contacts
• Understanding of local government and RSL’s
• Understanding of an appointment process
• Previous Planning experience

Key Attributes

• Self-motivated
• Enthusiastic
• Flexible & adaptable
• Good communicator
• Ability to work both alone and as part of a team
• Well presented

• Reliable
• Polite and Courteous
• Customer Care focused
• Professional attitude to work

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

 What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

 At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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