Apprentice Customer Liaison Officer

Join Equans as an Apprentice Customer Liaison Officer in Birmingham!

Equans has an exciting opportunity for a motivated individual to join our team as an Apprentice Customer Liaison Officer. This full-time, 2-year apprenticeship, based at Canterbury and Salisbury Towers, Ladywood, Birmingham. Equans offers a fantastic start in a Customer Liaison Officer role with a fixed-term contract.

What will you deliver?

  • To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
  • Managing the customer/resident journey whilst following the client and company engagement procedures
  • To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
  • Carry out choice events, consultation events and individual consultation with residents regarding future work.
  • Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO
    process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
  • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
  • Agree access arrangements with the resident and book appointments to enable the work to their home
  • Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
    as required and agreed.

What can we offer you?

  • 24 days annual leave (+ public holidays)
  • National Living Wage (depending on age)
  • Life Cover equivalent to 1 times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
  • 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

  • Confident in communication with people and maintaining a professional approach.
  • GCSE Grade C/4 or equivalent in Maths and English (or predicted grades).
  • Proficiency in Microsoft Word, Excel, and PowerPoint..
  • Must reside in a Birmingham City Council postcode.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

 

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

EQNENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.


HR Apprentice

Join Equans as an Apprentice HR Administrator in Birmingham!

Are you looking to start your career in Human Resources? Equans has an exciting opportunity for a motivated individual to join our team as an Apprentice HR Administrator. This full-time, 2-year apprenticeship, based in our Kings Road or College Road offices in Birmingham, offers a fantastic start in HR with a fixed-term contract and the potential of a permanent contract at the end.

What You Will Be Doing:

  • Providing essential HR administrative support to the business and our local teams.
  • Assisting with the production of monthly reports from our HR system, including data on new starters, leavers, promotions, diversity statistics, and employee relations cases.
  • Ensuring the completion of all employee-related paperwork, such as leaver letters and payroll information, and distributed promptly.
  • Taking and distributing meeting minutes for employee relations hearings with guidance from the HR Advisor.
  • Collecting and analysing exit interview data to help identify trends.

What We Offer:

  • National Living Wage (depending on age)
  • 24 days of annual leave plus public holidays
  • Life Cover equivalent to one time your annual salary
  • Employee discount shopping schemes with major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • Holiday purchase scheme
  • Two corporate social responsibility days per year
  • A broad range of learning opportunities, including professional qualifications and personalised support programmes
  • An attractive Employee Referral Rewards Scheme
  • Access to our employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network), and our Disability Network
  • 24/7 Employee Assistance Programme and access to a mental wellbeing app

Who We Are Looking For:

  • Someone interested in a career in HR.
  • Confident in communication with people and maintaining a professional approach.
  • GCSE Grade C/4 or equivalent in Maths and English (or predicted grades).
  • Proficiency in Microsoft Word, Excel, and PowerPoint..
  • Must reside in a Birmingham City Council postcode.

Don’t miss out on this fantastic opportunity to start your HR career with Equans! Apply now and be part of a dynamic and supportive team.

Who Are We?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. 

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district and embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and the digital and industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What Is Next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we are committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion are at the core of what we do. Should you join Equans, you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You will also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure and Barring Service check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.


Front of House Receptionist

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for an experienced Receptionist from a corporate background to join our facilities team at the Roche pharmaceutical site in Burgess Hill.  This is a permanent full-time position working 37.5 hours per week, Monday to Friday

The role:

  • To undertake Reception duties, which include but not limited to welcoming of visitors, answering the main switchboard, liaison with security services, assisting the building users and general public, issuing of visitor passes and ensuring confidentiality processes and procedures are upheld.
  • Manage the telephone switchboard, making sure calls are answered in a timely and courteous manner and passed to the correct department.
  • Provide support for client’s internal events and customer training, i.e. Transportation, Welcome desk, baggage storage.
  • Manage Access Control Card Requests
  • Provide support for the Facilities Team
  • Working 37.5 hours per week, Monday to Friday

 

The person:

  • Previous experience of working in a reception role essential
  • Highly organised with exceptional planning and time management skills
  • Comfortable with making decisions and strong communicator at all levels
  • Excellent administration, organisational and problem-solving skills
  • Flexible, reliable and motivated with a positive can-do attitude
  • Computer literate and numerate with experience of using a CAFM system essential, Maximo knowledge desirable

Our excellent benefits package includes:

  • Generous holiday allowance
  • Company share scheme
  • 2 paid volunteering days a year
  • Cycle to work scheme
  • Season ticket loan
  • Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.


Helpdesk Team Leader

EQUANS is looking for a Helpdesk Team Leader to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £30,900 per annum and benefits package. 

 

This role is Critical and central to this role is providing assistance to the BSC Manager in reducing deductions/service failures as a result of the various payment mechanisms across the PPP/PFI estate, driving a culture of customer service, continuous improvement and ensuring absolute continuity of service 24/7/365.

What will you deliver? 

  • Coordinate the day-to-day tasks of the Business Support Centre Helpdesk, ensuring compliance with contractual KPI targets and SLAs
  • Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
  • Drive the team take ownership of their tasks and areas of responsibility
  • Identify and deliver training as required
  • Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
  • Produce and analyse daily/weekly reports to improve and maximise teams’ performance
  • First point of escalation for issues raised by BSC Co-ordinators
  • Ensure continuous development and understanding of Maximo/CAFM/system functionality and how to apply this within processes
  • Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
  • Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
  • Day to day supervision of the Business Support Coordinators, including but not limited to conduct, performance, time keeping, attendance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the BSC Manager and HR
  • Assist BSC Manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
  • Fully support the BSC Manager by establishing and maintaining an organised, structured, and well managed working environment
  • Point of escalation within BSC
  • Drive up customer perception and satisfaction
  • Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
  • Work in conjunction with the other teams within the Business Support Centre and wider teams to ensure a seamless end to end service
  • Support with mobilisations and training and induction of new starters
  • Work in partnership with the other BSC Team Leaders to support best practice
  • Any other duties as required by the BSC Manager.

What can we offer you? 

On offer is a salary of £30,900 per annum and benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to 1.5 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Minimum 2 years’ experience in a Helpdesk environment (preferably FM)
  • Previous experience as a team leader preferable
  • Commercially astute, used to a contract operating environment with SLAs and KPIs
  • Enthusiasm to be a leader in a growing and customer focused environment
  • An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
  • Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
  • Excellent communicator and able to influence effectively at all levels
  • Knowledge of processes, protocols and procedures, personnel management and personnel policy
  • Demonstrated skills in employee supervision.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

Code: CUSENG


Planner

EQUANS are recruiting for a Planner to be based in Oldham. This is a permanent full-time role working 37 hours per week. On offer is a competitive salary and benefits package.

General Overview

The role of the planner is to support the contract supervisors by scheduling and planning the work for a team of multi-disciplined operatives/ engineers, ensuring the operatives / engineers are fully utilised, jobs are closed in a timely manner and appointments are booked in for any works not completed at first visit.

Key Accountabilities

Carry out various tasks to a high standard as instructed, including but not limited to:

  • Scheduling appointments through Equans IT system currently Castleton Maintain
  • Ensuring the operative / engineer is fully utilized throughout the day
  • Arranging follow on appointments for any jobs not completed on first visit.
  • Closing jobs in the system complete or cancelled as the day unfolds.
  • Clear critical numbers report daily
  • Communication with operatives / Engineers on site
  • Written and verbal communication with MCC / Northwards
  • Dealing with the repairs chase mailbox
  • Customer Satisfaction surveys
  • Work in any workstream as required
  • Any administration task to support the planning role

Assist with the adherence to the Company quality standards including:

  • Compliance with Equans procedures and processes
  • Maintain and care for all Equans property
  • To wear appropriate clothing / uniform
  • To ensure areas of work areas left clean and tidy at the end of the day
  • Liaison with all stakeholders
  • Material co-ordination
  • Ensure accurate / timely completion of any relevant documentation
  • To oversee/assist in the training of new starters as required
  • Any other reasonable management request

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

  • Pension Scheme
  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1.5 times annual salary
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

 

Who are we looking for?

Skills and abilities

 

  • Excellent organisational skills
  • Ability to deliver high quality Customer service
  • Ability to communicate professionally at all levels
  • Current and Valid Full & Clean UK driving license
  • Professional attitude and approach to work
  • Ability to competently operate IT packages eg. MS office

 

Experience

 

  • Experience of Partnership arrangements
  • Experience of Responsive Repairs or service contacts
  • Understanding of local government and RSL’s
  • Understanding of an appointment process
  • Previous Planning experience

 

 

Key Attributes

 

  • Self-motivated
  • Enthusiastic
  • Flexible & adaptable
  • Good communicator
  • Ability to work both alone and as part of a team
  • Well presented
  • Reliable
  • Polite and Courteous
  • Customer Care focused
  • Professional attitude to work

 

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

 What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

 At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


Commercial Director

EQUANS is looking for a Commercial Director to lead the commercial function in the south business unit based in Hatfield on a permanent basis. This is a fulltime role working Monday to Friday. On offer is a competitive salary and benefits package. 

As part of the Senior leadership team you will report directly to the Managing Director, and play a pivotal role in driving the commercial strategy and performance of our business.

You will work closely with the Divisional Commercial Director, who participates in monthly reviews for the business unit. You will have full responsibility for the governance and control of all commercial activities and processes across the business, ensuring robust commercial reporting, maximizing profitability, and maintaining stringent cash control.

In this role, you will be instrumental in identifying and managing commercial risks and opportunities, ensuring that our commercial activities align with our strategic objectives and deliver outstanding results.

 

What will you deliver? 

Commercial Management:

  • Deliver profitable contracts and projects, ensuring effective cash management and timely revenue collection.
  • Maximize profit potential by conducting regular profit reviews and identifying opportunities for increased margin.
  • Manage cash collection, invoicing, and debt management, reporting issues and improvement plans to the Finance Director.
  • Produce accurate cash forecasts, contribution forecasts, and monthly cost/value reports.
  • Take responsibility for accurate profit forecasts and work with the Finance Director to ensure accurate cash forecasts and pipeline data management.

 Stakeholders:

  • Efficiently procure subcontractors and manage supply chain deals.
  • Provide line management for all commercial staff within the divisions and lead their training and development.
  • Lead financial strategy at contract establishment stage and ensure the desired approach with the QS teams.
  • Develop effective client relationships and ensure referenced subcontractor choices are made at contract setup stage.

 Commercial Reports/Awareness:

  • Review and manage opportunities and threats and divide commercial reporting for the divisions.
  • Prepare monthly P&L reports and present them to the Regional Managing Director and Regional Board.
  • Work on potential and live disputes with relevant stakeholders to mitigate risks.
  • Manage and produce all CVR reports & Divisional P&L, providing clear explanations to stakeholders.
  • Ensure stable monthly financial reporting by allowing adequate risk provision and reserve contingencies.

 Regional Support:

  • Establish accurate cost delivery data within the divisions and ensure compliance with group standards.
  • Protect the company’s legal position in contractual engagements with customers and supply chain.
  • Provide commercial support to the pre-construction department during competitive tenders.

 

What can we offer you? 

On offer is a competitive salary, and benefits package, which includes; 

  • 25 days annual leave (+ public holidays) 
  • Life Cover equivalent to 3.5 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app 

Who are we looking for? 

Essential: Experience, Knowledge, Personal Specification and Qualifications

  • Extensive experience within commercial management
  • Up to date relevant knowledge of building legislation
  • Strong financial and commercial bills experience
  • Communicate effectively with all those who have a stake in the work
  • Ability to negotiate and influence 
  • Able to deliver high quality presentations to senior members of the Company and Clients
  • Mentor and support others

 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


Helpdesk Team Leader

EQUANS is looking for a Helpdesk Team Leader to join our team in Leeds, LS9 on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £24,500 - £25,000, dependant upon skills and experience as well as benefits package. 

You will provide a professional and customer focussed interface between EQUANS and the occupants of the Leeds Oncology Wing; Gather accurate information for each call to enable the production of management report and pass on service calls to a range of external service providers.

 

What will you deliver? 

  • Lead the helpdesk staff, providing day to day support, training, and management, acting as the first point of contact for any facilities related issues
  • Closely monitor and track all help desk tasks to ensure the correct logging of jobs, updating of notes from engineer and close out to meet contract requirements
  • Deputise to the Admin & Helpdesk manager, ensuring cover for sickness and holidays for all helpdesk and admin staff 
  • Liaise with the scheduling team and engineers to track job progress
  • Assist in producing the Monthly Contract Reports from Maximo to Leeds Teaching Hospitals & SPV
  • Check the progress of PPM’s, escalating when required, ability to analyse, track and report on data from help desk, both reactive and PPM
  • Follow up on all the remedial works to ensure that we operate a compliant Asset/contract
  • Work closely with the service contract manager when dealing with follow on jobs which require contractor attendance, closely monitoring time scales and reporting accordingly
  • Minimise penalty deductions by delivering the Estates Maintenance Services and responding in a timely manner to all relevant issues in accordance with the requirements of the Service Agreement and making management aware of any concerns in a prompt manner
  • Fully participate in the Helpdesk on call rota 
  • Undertake Team leader duties as required (e.g., HR related investigation, disciplinary, Performance management and performance reviews, holiday request, absence management).

What can we offer you? 

On offer is a salary of £24,500 - £25,000, dependant upon skills and experience as well as benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to 1 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app 

Who are we looking for? 

 

  • Experience in carrying out similar role within a Facilities Management Operations team
  • Essential in good, clear and respectful communication
  • Fully conversant with standard office packages e.g., excel, word, email
  • Understand the operational procedures and safe working practices applicable to the task
  • Ability to work under pressure. 

This role includes a DBS Standard check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

Code: CUSENG


Compliance Auditor

EQUANS is looking for a Compliance Auditor to join our team based in Stratford on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package. 

 

The Compliance Auditor role is part of our front-line customer facing team with the responsibility of dealing high end maintenance in line with company policy and provide an active communication channel on work being carried out with parties involved.  The role will be responsible for delivering the auditing function on PPM MM RW, which carry financial penalties if the SLA are not met.

The ideal candidate will be responsible for all Technical PPM RW MW auditing for their allocated sites and be responsible for helping deliver other technical works within the area they are located within their skill set.

What will you deliver? 

  • Attend meetings with auditees to develop an understanding of business processes
  • Travel to different sites to meet relevant staff and obtain documents and information
  • Ensure the MOPAC contract remains compliant within the following areas PPM, RW, MW
  • Work closely with onsite engineers & Equans Auditors
  • Review sites as agreed with Senior Compliance Manager on a regular basis, ensuring sites are being maintained to a high standard, ensuring PPM is carried out in line with schedule 7B and recorded in the correct way in the onsite logbooks
  • Maintain Equans site logbooks ensuring paperwork is replenished, folders are replaced if damaged and old documentation is archived
  • Ensure Minor Work audits are reviewed against the BOQ and are carried out as per the scope of work by contractors and is completed to a high standard
  • Review plant and plant rooms providing detailed reports of any issues found to ensure all are dealt with in a timely manner
  • Record on Aims unsafe acts and near misses where necessary
  • Record on Aims, a minimum of x2 monthly MSV (Management Safety Visits) and include 1x observation on each MSV
  • Undertake escorting of contractors & Allianz surveyors as and when it is required
  • Work closely with Senior Compliance Manager to assist him in preparing for TCA & SHEQ Audits
  • Comply with all applicable standards, policies, and procedures, including safety procedures and the maintenance and new works
  • Ensure all record keeping functions are completed
  • Ensure all work is carried out to the highest standards of workmanship and safety
  • Understanding of escalation procedures
  • Conduct planned site audits to include logbooks are completed correctly. 

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to 1.5 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Experience within a similar role/environment is essential
  • Good Knowledge of M&E equipment
  • Full Clean Driving Licence
  • Computer literate with good skills in Word, Excel, email, internet etc
  • Able to work on own initiative
  • Good knowledge of SHEQ procedures, risk assessments, work permits etc.

This role includes a CTC Clearance check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

Code: CUSENG


Payroll Manager

Equans is looking for a Payroll Manager to join our team in Newcastle Upon Tyne on a 12 month FTC basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package.

The role holder will be accountable for the delivery of effective Payroll and Benefit services by driving continuous improvement initiatives, through innovation and best practice to deliver quality, compliant procedures.

The role will be responsible for leading a team of 10, supporting the Equans UK Business Unit key stakeholders to deliver strategic and operational people initiatives that maximise the performance of the Business.

What will you deliver?

  • Support the delivery of the UK Business Unit strategy and vision
  • Responsible for the delivery of a great employee experience through Payroll services to agreed SLA’s & KPI’s relating Payroll legislation and internal policies.
  • Create a culture that promotes high levels of employee and customer engagement through inspiring leadership and customer focus.
  • Identify and drive team development to ensure future fit skills and team engagement.
  • Identify opportunities for process improvement liaising productively with SAP Service Delivery team to assess, prioritise and deliver ongoing system improvements driven by legislation and efficiency levers.
  • Responsibility to deliver Payroll agreed budget, whilst supporting cost reductions across the UK Shared Services overall budget.
  • Ensure adequate process controls and segregation of duties are in place, satisfying all Internal and External audit standards applicable to Equans
  • Authorise BACS payments to employee’s and third parties in line with agreed timetable.
  • Ensure all process documentation/operating procedures are up to date.
  • Provide expert guidance on payroll processes, legislation, and compliance requirements.
  • Coordinate all payroll and pension year end activities.
  • Handle escalations through to resolution.
  • Support contract mobilisations and demobilisations to ensure effective, accurate timely transition.

What can we offer you?

On offer is a competitive salary, bonus and benefits package, which includes;

  • 25 days annual leave (+ public holidays)
  • Life Cover equivalent to 2x times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
  • 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

  • Strong leadership skills 
  • Able to work in a demanding multi faceted environment 
  • Excellent change and project management.
  • Understanding of current Payroll legislation.
  • Process improvement methodologies such as Lean and Six Sigma
  • The ability to influence and build effective relationships at all levels.
  • Effective and agile approach to budget management
  • The ability to utilise data insights to identify and drive strategic goals.
  • Advanced knowledge and experience of Microsoft Office e.g., Word, Excel, PowerPoint
  • Knowledge of SAP/ Success Factors
  • Experience within operational and strategic payroll service delivery
  • Lean experience at White Belt level as a minimum
  • Payroll implementation and systems development.
  • Budget management and activity-based costing

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. 

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

 

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.


Resident Liaison Officer

Equans is looking for a Resident Liaison Officer to join our team in Noel Park, N22. This is a full time, permanent role. On offer is a salary of £26,000 - £30,000 depending on skills and experience, company vehicle and benefits package.

What will you deliver?

  • To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
  • Managing the customer/resident journey whilst following the client and company engagement procedures
  • To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
  • Carry out choice events, consultation events and individual consultation with residents regarding future work.
  • Carry out individual resident inductions to include – introduction to Equans, the CLO/RLO
    process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
  • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
  • Agree access arrangements with the resident and book appointments to enable the work to their home
  • Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
    as required and agreed.

What can we offer you?

On offer is a salary of £26,000 - £30,000, car and benefits package, which includes;

  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1 times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
  • 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

  •  Previous experience within a customer service based role
  •  Previous resident liaison experience within the construction / social housing sector
  •  Basic understanding of construction and social housing
  •  Familiarisation of GDPR regulations
  • Computer literate in MS office

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

 

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.