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Helpdesk Supervisor

EQUANS is looking for a Helpdesk Supervisor to join our team based in Royal Blackburn Teachning Hospital on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

Reporting to the Contract & Performance Manager and will be responsible for the day-to-day management of the Helpdesk ensuring that all contractual obligations are met whilst offering a first-class customer experience to all customers who contact the helpdesk. The Helpdesk Supervisor acts as the central point for coordinating communication between the operations team, contractors, and other stakeholders, ensuring that all tasks align with company standards and compliance requirements.

What will you deliver?

Provide guidance and training to the helpdesk team on helpdesk best practices and the use of the CAFM system.
Supervise and line manager the on-site helpdesk team, establish and maintain good team morale and drive performance.
Coordinate the day-to-day tasks of the Helpdesk, ensuring compliance with contractual KPI targets and SLAs.
Post holder will be responsible for day-to-day monitoring of performance and operational reporting to understand and analyse helpdesk performance, primarily on reactive tasks.
Oversee the daily helpdesk processes for the helpdesk team, ensuring timely assignment and completion of work orders.
Ensure that all reactive tasks are dispatched to the appropriate operative or subcontractor, taking into consideration skill sets, and priority.
Work in collaboration with the BSC team to ensure the 24/7 service received meets the needs of the contract.
Leadership of the team who will jeopardy manage all reactive work order requests, acting as the interface between the helpdesk, contract site teams and subcontractors.
Produce analytical data reports on reactive work order performance.
Produce routine reports/presentations/statistical data for the contract management team to assist with effective management of the contract.
Helpdesk point of escalation both internally and externally.
Helpdesk Supervisor will also carry out the duties of a Helpdesk Operative when necessary.
Develop strong working relationships with engineers/operatives, specialist sub-contractors and fellow managers.
Ensure all calls are answered in accordance with the Contractual Requirements and logged accurately and promptly meeting SLA response times for answering calls.
Prioritise daily tasks and raise major exceptions with TSMs and TSSs.
Ensure that Maximo is kept up-to-date and maintained supported by the site team, I.T. and asset manager.
Effectively operate all software / systems, for example, Maximo and Info view, as required.
Ensure proper and accurate feedback is placed back into the system from all completed reactive tasks performed.
Deliver effective customer service to customers, ensuring all requests and complaints are dealt with in a courteous, tactful, and timely manner.
Liaise with client and customers providing feedback and maintaining good working relationship.
Liaise with the Contract & Performance Manager & team to communicate key areas of focus daily/weekly.
Work in collaboration with commercial colleagues.
Raising and managing Purchase Orders for callouts, raising services/remedials through the effective communication with the service teams.
Ensure compliance with corporate and local processes and procedures.
Hold Helpdesk meetings and ensure that key topics are discussed and that all Helpdesk Operators receive useful communication about any changes within the contract or operations.
Ensure adherence to the company code of values and manage any non-conformance through escalating to Manager.
Support the Contract & Performance Manager with 1:1s and recruitment of Helpdesk Staff.
Auditing of Helpdesk performance to ensure that contractual obligations are met.
Feed into the monthly report as agreed.
Generate operational performance management reports and internal reports on a regular basis or as required by the Management Team.
Support during absences to cover sub-contractor sign in and inductions.
Admin support – General administration tasks as necessary to support team.
Participate in internal Paymech calls.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Previous experience working in a similar role.
FM Helpdesk experience.
Strong understanding of CAFM platforms and scheduling software.
Proven ability to lead teams and manage helpdesk operations effectively.
Proficient knowledge of Microsoft Office Applications including Excel and Word.
Working knowledge of Maximo, SAP, BI Launchpad, Coupa would be an advantage.
Professional and courteous manner.
Excellent organisational skills and the ability to manage and organise heavy workload.
Excellent time management skills with the capacity to handle multiple projects simultaneously.
Excellent interpersonal and communication skills.
Ability to work effectively as part of a team and on own initiative with minimum supervision.
Exceptional Customer Service Skills.

This role includes a Standard DBS check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Planner

EQUANS are recruiting for a Planner to be based in Oldham. This is a permanent full-time role working 37 hours per week. On offer is a competitive salary and benefits package.

General Overview

The role of the planner is to support the contract supervisors by scheduling and planning the work for a team of multi-disciplined operatives/ engineers, ensuring the operatives / engineers are fully utilised, jobs are closed in a timely manner and appointments are booked in for any works not completed at first visit.

Key Accountabilities

Carry out various tasks to a high standard as instructed, including but not limited to:

Scheduling appointments through Equans IT system currently Castleton Maintain
Ensuring the operative / engineer is fully utilized throughout the day
Arranging follow on appointments for any jobs not completed on first visit.
Closing jobs in the system complete or cancelled as the day unfolds.
Clear critical numbers report daily
Communication with operatives / Engineers on site
Written and verbal communication with MCC / Northwards
Dealing with the repairs chase mailbox
Customer Satisfaction surveys
Work in any workstream as required
Any administration task to support the planning role

Assist with the adherence to the Company quality standards including:

Compliance with Equans procedures and processes
Maintain and care for all Equans property
To wear appropriate clothing / uniform
To ensure areas of work areas left clean and tidy at the end of the day
Liaison with all stakeholders
Material co-ordination
Ensure accurate / timely completion of any relevant documentation
To oversee/assist in the training of new starters as required
Any other reasonable management request

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills and abilities

Excellent organisational skills
Ability to deliver high quality Customer service
Ability to communicate professionally at all levels
Current and Valid Full & Clean UK driving license
Professional attitude and approach to work
Ability to competently operate IT packages eg. MS office

Experience

Experience of Partnership arrangements
Experience of Responsive Repairs or service contacts
Understanding of local government and RSL’s
Understanding of an appointment process
Previous Planning experience

Key Attributes

Self-motivated
Enthusiastic
Flexible & adaptable
Good communicator
Ability to work both alone and as part of a team
Well presented

Reliable
Polite and Courteous
Customer Care focused
Professional attitude to work

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Resident Liaison Officer

Equans is looking for a Resident Liaison Officer to join our team in Silchester and surrounding areas. This is a full time, permanent role. On offer is a salary of £26,000 - £31,000 depending on skills and experience, company vehicle and benefits package.

What will you deliver?

To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
Managing the customer/resident journey whilst following the client and company engagement procedures
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
Carry out choice events, consultation events and individual consultation with residents regarding future work.
Carry out individual resident inductions to include – introduction to Equans, the CLO/RLO
process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
as required and agreed.

What can we offer you?

On offer is a salary of £26,000 - £31,000, car and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous experience within a customer service based role
Previous resident liaison experience within the construction / social housing sector
Basic understanding of construction and social housing
Familiarisation of GDPR regulations
Computer literate in MS office
Full UK driving license

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Document Controller

Equans Data Centers have an opportunity for an experienced Document Controller to join on our Document Control team to support our growing Data Center business. This role is a fixed term contract for up to 12 months.

Based in our project site in Newport the Document Controller will be responsible for managing the control of all administrative and technical documents in accordance with Project Specific and Company Procedures. The Document Controller will ensure that all users have access to the latest revision of appropriate documentation in a timely manner.

What you will deliver?

Assist in the implementation of the document control system and management during the projects life cycle.
Manage SharePoint, including creating folders, issuing invitations, updating and maintaining.
Issue 4project invitations to new users, including assigning them to the correct permissions: security groups, updating the folders structures, custom fields and the workflows if required.
Ensure all technical documents and comments are recorded on 4Projects e.g. drawings, technical submittals and manufacturers literature.
Monitor and control with guidance from the project lead/ design manager via the approval responsibility matrix the roles and responsibilities on 4projects to ensure security of confidential material is not breached.
Create new project and set up workflows with subfolders and distribution groups. Ensure that workflow progression is monitored and all relevant documents are correctly allocated.
Support the Design Manager(s) / MEP managers in their design approval process/commenting as per the Company Procedures, with regards to managing Technical Documents.

What we can offer you?

On offer is a competitive salary and benefits package, which includes;

25 days annual leave (+ public holidays)
Life Cover equivalent to 4 times annual salary
Company Stakeholder Pension Scheme
Private Medical Insurance
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals
24/7 Employee Assistance Program and access to mental wellbeing app

Who we are looking for?

Good all round Document Control knowledge within construction
Previous experience with 4Projects - DMS (Document Management System)
Proven knowledge of SharePoint
Capacity to work effectively within a team environment
Organisational skills (prioritising tasks, respecting deadlines, methodical work)
Multi-tasking, Problem solving and decision making
Attention to detail, adaptable and flexible
Good IT skills (MS Office)
Ability to work across various projects when required

Desirable Criteria:

Previous Administration experience with 4Projects
Familiar with various web based document management systems.
Familiar with BS 1192-2007+A2 and ISO 9001.

Who are we?

We are a strategic data center partner delivering every aspect of general contractor design, build, and commissioning for major data centers across Europe to provide new build, fit-out, complex retrofit, and upgrade through one point of contact.

Leveraging decades of experience with Bouygues Energies & Services and Equans in data centers, we deliver to every aspect of client needs through sustainability, health and safety, and wider engineering considerations. At Equans Data Centers, we’re unique in our ability to bring clients complete in-house expertise across many facets of consulting, architecture, construction, and engineering. We are a true combination of global standardisation and local on-the-ground expert teams in every key European country to ensure the right level of localisation. We have total control of our supply chain, with the robustness of a global and European leader in construction behind us. And our most highly qualified and expert teams are focused on client success above all.

This enables us to deliver data centers with the best possible quality, speed to delivery, and high repeatability and scalability – to realise client needs for cost transparency, low risk, continual availability, innovation, and certainty of planning and outcomes.

With more than 1,200 highly skilled employees, across 8 European countries, Equans has delivered over 300,000m2 of data halls, exceeding 500MW of IT space for major Data Centers providers such as VIRTUS Data Centers, Digital Reality, Equinix, Vantage Data Centers, Stack Infrastructure, Cloud HQ and many others.

Equans Data Centers is positioned to meet and exceed the increasingly demanding planning and capacity needs of hyperscaler and colocation businesses across Europe.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Contract Administrator

EQUANS is looking for a Contract Administrator to join our team based in Speke on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

To provide administrative and operational support to the Facilities Manager, Senior Management Team, and other members of the Operations Team.

What will you deliver?

- Assist departments in the administration of information required for SLA/KPI’s and monthly reports.
- Assist in the administration and maintenance of personal files.
- Support Helpdesk team when necessary.
- Planning / co-ordination of meetings on and off site.
- Provide services to the FM Operations Team for meetings / committees and terms of agenda, preparation, minute taking and any follow-up action required.
- Produce routine reports/presentations/statistical data for the Facilities Manager / Senior Management Team to assist with the effective management of the contract.
- Act as an initial point of contact for callers and visitors.
- Establish and maintain effective paper and computer filing systems.
- Undertake word processing, spreadsheets and PowerPoint presentations as required.
- Carry out the ordering of office supplies and other sundries.
- Carry out other duties requested by the Facilities Manager/Senior Management Team in order to maintain the effectiveness of the FM Operations Team.
- Plan, arrange management and produce documentation for company vehicles and business users.
- Control min/max technical stock including reordering and controlling deliveries.
- Carry out purchase ordering and receipting using Maximo/COUPA.
- Assist with management of office housekeeping.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

- Previous experience within an Administrative Role preferred.
- Strong competence in use of Microsoft Excel & Word.
- Good communicator with interpersonal skills and ability to build strong working relationships.
- Excellent organisational skills and strong work ethic.
- Able to take a positive approach to problem solving.
- Able to cope with and introduce change positively.

This role includes a Enhanced DBS with Barred Lists check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Facilities Administrator

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We have an exciting opportunity for a Facilities Administrator to join our facilities team working on our Greater Manchester Police maintenance contract based at Eccles police station providing administrative support to various police stations across Greater Manchester. This is a permanent full-time position working 40 hours per week, Monday to Friday from 8am to 5pm.

The role:

Reporting to the Business Performance Manager
To provide effective and efficient administrative compliance support for the contract
Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications.
Raise and manage to completion PPM and reactive work orders in the CAFM System to deliver KPIs.
Produce quotations, chase approvals and arrange for work to be carried out via raising purchase orders to subcontractors and arranging for access to the Site.
To prepare reports and documents as required and maintain confidentiality at all times
To work along site the management team to provide support as required on the contract

The person:

Experience in a similar role providing effective administration support
Knowledge of Maximo database or similar CAFM system an advantage
Excellent communication skills, both oral and written
Able to work as both part of a team and autonomously
Must have good IT skills (able to use Microsoft Office and management systems)
Experience of production and maintenance of reporting
Well organised and able to prioritise workload
Ability to multi-task in a busy work environment

Our excellent benefits package includes:

Generous holiday allowance
Company share scheme
2 paid volunteering days a year
Cycle to work scheme
Season ticket loan
Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Administrator

EQUANS are recruiting for an Administrator to be based in Long Bennington in Newark. This is a permanent full-time role working 40 hours per week. On offer is a competitive salary and benefits package.

General Overview

We are looking for an Administrator to work across our Building Maintenance Contract, successfully building and maintaining relationships to ensure smooth delivery and completion of works.

Key Accountabilities

Manage telephone and email enquires both internal and from the public.
Provide a professional level of customer service, telephone support for customer enquiries while always maintaining an efficient and pleasant manner.
Meet deadlines, ensure tenants, management and client are kept up to date.
Scheduling appointments, ensuring diaries are kept up to date
Provide support to the wider response maintenance team

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Key Skills

Experience in call handling
Confident in the use of Office 365 packages; Outlook, Excel, Word etc.
Excellent organisational skills
Excellent verbal and written communication skills
Ability to manage time in order to meet deadlines
Professional attitude and approach to work
Desirable – experience working on Building Maintenance Contracts

Key Attributes

Organised
Confident
Strategic Thinking
Self-motivated
Enthusiastic
Flexible & adaptable
Ability to work both alone and as part of a team
Resilient

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Production Planner

Equans is looking for a Production Planner to join our team in Birmingham, Kingstanding on a permanent basis. This is a full time role. On offer is a competitive salary and benefits package.

What will you deliver?

Provide an effective administrative service to the office and site team
To ensure all required databases are kept up to date in a timely manner
Data input and scanning documents for uploading onto the client’s information portal
Professional and courteous when handling visitors and telephone communications
Prioritising and managing workload

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous administrator experience
Ability to competently operate MS office
Professional approach and manner
Timekeeping skills to meet deadlines

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: CUSENG

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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