support-services-Customer Services and Administration Archives | Page 3 of 4

General Operative

EQUANS is looking for a General Operative to join our team based at the DWP in Kidderminster on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £22,522 per annum and benefits package.

Reporting to the Team Manager, you will provide a high quality level service according to contractual service level requirements.

What will you deliver?

Correctly and efficiently recording information relating to specified mail items utilising a number of different valuable recording systems.
Identifying suspected fraudulent items utilising technology provided and processing as per requirements for each unique business unit.
Producing banking documentation as per each unique business unit.
Identify items for repatriation as per each unique set of business unit rules.
Preparation and secure despatch of manifests and originals as per each unique business unit requirements.
Reconciliation of banking and manifest documentation.
Ensure mail trays are logged onto system at point of receipt and tray ID’s generated.
Ensure mail flows through to high speed opening, x-ray or scanning prep areas smoothly and efficiently as per the production plan.
Effectively and efficiently sort the mail by utilising the technology on the sort desks.
Ensure no cross contamination of envelopes occurs at any stage of the mail handling process.
Accurately preparing mail into batches for scanning.
Ensure sort desk is cleared down prior to commencing opening of another sites mail within set time and that all polylopes are sealed prior to the mail leaving the desk.
Scan documentation using a number of different high and mid volume production scanners utilising the correct scanner for the business unit and type of batch required to be scanned.
Ensure that rescan requests are processed within SLA.
Ensure any good housekeeping tasks are undertaken on the scanners or within the scanning room at the start and end of each shift.
Undertake any archiving tasks as required.
Report any areas of concern to the Team Leader.
Attend regular staff briefings to include general communications, Health and Safety, training.
Undertake any other duties and ad hoc tasks that may reasonably be expected by the Team Leader.
Adhere to the Company dress code.

What can we offer you?

On offer is a salary of £22,522 per annum and benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Able to demonstrate a flexible attitude by undertaking any ad hoc tasks considered reasonable by the Team Leader.
Ability to focus within a busy production environment and pay good attention to detail.
PC literate with good knowledge of Microsoft Applications (Word, Excel, Access).
Previous experience of data entry with a typing speed equivalent to a minimum of 45-50 w.p.m.
Good numeracy skills and reading and writing skills.
Abide by and promote good Health and Safety practices in the workplace.
Highly motivated and capable of multi-tasking, coupled with a team player attitude.
Courteous, helpful and ‘can do’ attitude.
Ability to communicate well at all levels.

This role includes a Basic DBS check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Contracts Administrator

EQUANS is looking for a Contracts Administrator to join our team based in Reading on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary banding of £25,000 - £26,500 per annum, dependant upon skills and experience as well as benefits package.

Working on the Water Compliance team, this is a key role in ensuring Compliance and Quoted remedial works are fully logged and prepared ahead of attendance at site, together with the upload of statutory documentation to various customer systems. The monitoring of supplier invoices ensures financial controls are maintained.

The ideal candidate will have strong knowledge of in-house systems and processes are required to undertake this role effectively. Time management skills and attention to detail feature strongly in the job holder’s ability to effectively complete all tasks within timescales.

What will you deliver?

Generate quoted works within SAP and Plan-on in a timely manner, updating the Quotation System with job numbers and any additional information as required.
Generate purchase orders for quoted works, materials, tooling and calibrations against engineer cost centres using purchasing system Coupa.
Liaise with the Regional Managers, Supervisors and Schedulers to schedule/assist arranging labour attendance and lab requirements for remedial works.
Uploading of all statutory documentation to internal trackers, and issue Stat Docs to designated customer Compliance Teams for upload to client portals / Sharepoint.
Monitor the Compliance Tracker and investigate and chase down missing or outstanding paperwork.
Maintain stock control system and raise POs when requested in order to maintain minimum stock levels or complete call-off requests.
Quality checking of invoices & credits within Coupa for correct and matching information, dispute discrepancies with subcontractor or suppliers.
Chase appropriate party for supporting information if not in place.
Liaise with the Regional Managers and Supervisors to effectively deal with subcontractor & supplier invoicing queries, escalating issues where necessary to Management team.
Arrange and order Supervisor and Engineer workwear through the Swift Industrial portal, logging items and distribution once items have been quality checked.
Carry out general administrative duties in line with the departmental policies & procedures as required including cross training on the other administrative roles to provide absence cover.
Undertake any ‘ad hoc’ duties as requested by Management Team.

What can we offer you?

On offer is a salary banding of £25,000 - £26,500 per annum, dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts. 
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Prior experience of CAFM systems (Coupa, ELogs & Planon) and purchasing systems advantageous.
Strong IT skills including full range of Microsoft applications.
Health & Safety awareness.
Ability to adapt to time critical situations and respond accordingly.
Knowledge of the Water Treatment industry advantageous.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Helpdesk Coordinator

EQUANS is looking for a Helpdesk Coordinator to join our team in Location on a temporary basis (11 month FTC). This is a full time role working 40 hours per week. On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package.

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Senior Service Co-ordinator will work with a team of Service Co-ordinators to ensure effective daily operations, adhering to performance standards for the contracts within the team, and monitoring resource and demand levels. You will have an in-depth knowledge of the contracts within your team and be able to react effectively to meet the needs of those contracts, You will liaise with contract teams on day to day matters, including the tracking of open work orders.

You will be expected to deliver excellent customer service, handling enquiries via phone, email and self-service channels. You will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate. You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.

What will you deliver?

Provide first-line supervision to a team of Service Co-ordinators to ensure daily operations are effective and efficient.
Liaise with Team Leaders to manage resources effectively to meet demand across all contracts within the team.
Track daily performance against contractual SLAs.
Ensure contract guides and information are up to date, liaising with contract teams where necessary.
Carry out monitoring to ensure quality and adherence to performance standards under the guidance of the Team Leader.
Act as first point of contact for contract team escalations.
Provide a friendly and professional point of contact for customers for any queries or concerns.
Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you?

On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks including.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Relevant customer service experience.
Knowledge of FM helpdesk operations.
Ability to manage workloads effectively.
Good written and verbal communication skills.
Self-motivated, professional and enthusiastic.
Positive team member but with the ability to work on own initiative.
Willingness to learn and embrace change.
Able to work in a fast-paced environment.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Customer Service Representative

Working in partnership with Cheshire West and Chest Council, EQUANS is looking for a Customer Service Representative to join our team based in Winsford on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23,400 per annum and benefits package.

You will work as part of a multi-functional integrated team, making and receiving enquiries by telephone, e-mail and other contact methods, primarily based at the Qwest Services’ Contact Centre in Winsford, Cheshire, (Qwest is a Joint Venture Company working with Cheshire West and Chester Council). Taking appropriate action to provide an efficient and effective customer experience and act as an intermediary between the customer and service areas.

Please note - the role is 37.5 hours per week, any 7.5 hours between 8.00am and 7.00pm from Monday to Friday, with an unpaid lunch break of 45 minutes each day.

What will you deliver?

Provide information, advice and services to residents on behalf of Qwest Services and Cheshire West & Chester Council.
Efficiently and effectively use information technology including a Customer Relationship Management system, MS office applications, call centre technology and the internet as well as shape its development in order to record and maintain an electronic record of customer details and their service requests.
Provide information, advice on services of the council, external agencies and organisations.
Take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate on behalf of the customer.
Work as part of the Customer Services Team to provide a cohesive service to the customer.

What can we offer you?

On offer is a salary of £23,400 per annum and benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Functional Maths and English, Confident Microsoft Office user.
Excellent communication skills with the ability to effectively engage with customers and colleague.
A great combination of empathy and resilience.
Experience of working in a fast paced Contact Centre with the experience of multi-channel contacts.
Excellent attention to detail.
Excellent time management.
A desire to provide a fantastic service to our residents.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Helpdesk Coordinator

EQUANS is looking for a Helpdesk Coordinator to join our team in Location on a temporary basis (12 month FTC). This is a full time role working 40 hours per week. On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package.

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

What will you deliver?

Provide first-line supervision to a team of Service Co-ordinators to ensure daily operations are effective and efficient.
Liaise with Team Leaders to manage resources effectively to meet demand across all contracts within the team.
Track daily performance against contractual SLAs.
Ensure contract guides and information are up to date, liaising with contract teams where necessary.
Carry out monitoring to ensure quality and adherence to performance standards under the guidance of the Team Leader.
Act as first point of contact for contract team escalations.
Provide a friendly and professional point of contact for customers for any queries or concerns.
Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you?

On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks including.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Relevant customer service experience.
Knowledge of FM helpdesk operations.
Ability to manage workloads effectively.
Good written and verbal communication skills.
Self-motivated, professional and enthusiastic.
Positive team member but with the ability to work on own initiative.
Willingness to learn and embrace change.
Able to work in a fast-paced environment.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Admin Coordinator

EQUANS is looking for an Admin Coordinator to join our team based in Stoke-on-Trent on a temporary basis (12 months). This is a full time role working 40 hours per week. On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package.

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

Equans provides Facilities Management Services to the His Majesty’s Court and Tribunal Service (HMCTS) across mainland Britain. Working across the country, the role of Admin Support will play a key part in facilitating the delivery of services, supporting the management function, and bringing about lasting improvements to service delivery.

Reporting into the Senior Admin Lead. There are several area’s which require focus broken down into the following categories with more detail listed below.

- - Financial.
  - People.
  - Performance.
  - Support.

You will work closely with the team but be expected to demonstrate the ability to work on your own initiative. A strong eye for detail will be required and the ability to manage multiple tasks at a time.

What will you deliver?

Management of WIP through to invoicing client.
Support regional teams in debt review.
BER/EN pick up.
Receipting/PO Queries, Invoicing.
Sickness Recording/RTW support.
Training Support.
BPSS.
Objective Setting Data.
Agency Support.
Backlog management.
Event Support, Roadshows/Engagement Surveys.
Quality of Work Mgmt.
Productivity Support.
Sub-Contractor CTC.
AIMS Support.
Fleet/Fuel.
Complaints Process.
Region Specific Support.

What can we offer you?

On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Previous experience within Administration.
Able to manage workload efficiently.
Experienced with Microsoft Office packages.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Local Transport Plan Assistant

EQUANS is looking for a Local Transport Plan Assistant to join our team in Grimsby on a permanent basis. This is a fulltime role working Monday to Friday. On offer is a competitive salary and benefits package.

EQUANS is North East Lincolnshire Council’s long-term Regeneration Partner delivering a number of services on their behalf, including the Highways & Transport Service. This role is required to support the Senior Transport Policy Officer, to ensure the effective development of highways and transport strategies and the administration of an annual programme of traffic, transport, road safety and highway maintenance schemes. The LTP Assistant will carry out duties to support the development of the Council’s new Local Transport Plan strategy document and the effective administration and delivery of the annual LTP programme of schemes.

You will assist in the delivery of the Transport Team’s day to day functions and the development of North East Lincolnshire Council’s Local Transport Plan strategy. Key requirement will be to provide clear and effective communications (both written and verbal), the ability to carry out research concerning national and regional transport policy and to investigate examples and areas of good practice.

You will report to the Senior Transport Officer and will contribute ideas for the delivery of the service improvement and efficiency.

What will you deliver?

To support the development of North East Lincolnshire Council’s Local Transport Plan Strategy.
Support the commissioning of external consultants including the preparation of tender documents, purchase orders and invoicing.
Dealing with internal and external stakeholders responding to a range of enquiries relating to strategy development and programme delivery.
Assist with the development and delivery of internal and external stakeholder workshops and public consultation events in line with agreed standards.
Conduct research into best practice.
Assist with data collection exercises including undertaking and analysing surveys and technical data and presenting results in a variety of formats.
Maintain a LTP programme delivery spreadsheet and complete a monthly highlight report summarising delivery progress and performance.
To provide a welcoming customer service function and maintain a polite and professional manner at all times.
Identify and highlight project risks, escalating to others when appropriate.
Process incoming correspondence at all levels and maintain a log of project related enquiries such as those from formal Customer Requests. Track progress and ensure response is within prescribed timescales.
Create purchase orders and process invoices and monthly accounts, maintain budgetary records and assist in the preparation of monthly and other financial reporting.
Support the Senior Transport Officer in contributing to the development, maintenance and organisational / overall understanding of the Local Transport Plan strategy.
Commitment to continuous personal development and embrace learning and development opportunities. Engage in the objective setting and performance review process.
Carry out other duties and responsibilities of a similar nature and at a similar level of responsibility to those described, which may be allocated from time to time to meet service delivery needs.
Undertake such other duties as may be reasonably expected at this level.

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to1.5 annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Essential: Experience, Knowledge, Personal Specification and Qualifications

GCSE pass at grade C or above (or equivalent) in Maths and English Language (C)
Experience of dealing effectively with members of the public (A/I)
Experience of carrying out research projects (A/I)
Good team worker (A/I)
Ability to prioritise their own workload and work to deadlines under guidance (A/I)
Strong oral and written communication skills (A/I)
Experience in using Microsoft Office, including using e-mail, Teams and electronic calendar (A/I)
Experience of working in a team to deliver a specific goal or target (A/I)
Customer Focus (A/I)

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Planner

EQUANS are recruiting for a Planner to be based in Oldham. This is a 6-month FTC full-time role working 37 hours per week. On offer is a competitive salary and benefits package.

General Overview

The role of the planner is to support the contract supervisors by scheduling and planning the work for a team of multi-disciplined operatives/ engineers, ensuring the operatives / engineers are fully utilised, jobs are closed in a timely manner and appointments are booked in for any works not completed at first visit.

Key Accountabilities

Carry out various tasks to a high standard as instructed, including but not limited to:

Scheduling appointments through Equans IT system currently Castleton Maintain
Ensuring the operative / engineer is fully utilized throughout the day
Arranging follow on appointments for any jobs not completed on first visit.
Closing jobs in the system complete or cancelled as the day unfolds.
Clear critical numbers report daily
Communication with operatives / Engineers on site
Written and verbal communication with MCC / Northwards
Dealing with the repairs chase mailbox
Customer Satisfaction surveys
Work in any workstream as required
Any administration task to support the planning role

Assist with the adherence to the Company quality standards including:

Compliance with Equans procedures and processes
Maintain and care for all Equans property
To wear appropriate clothing / uniform
To ensure areas of work areas left clean and tidy at the end of the day
Liaison with all stakeholders
Material co-ordination
Ensure accurate / timely completion of any relevant documentation
To oversee/assist in the training of new starters as required
Any other reasonable management request

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills and abilities

Excellent organisational skills
Ability to deliver high quality Customer service
Ability to communicate professionally at all levels
Current and Valid Full & Clean UK driving license
Professional attitude and approach to work
Ability to competently operate IT packages eg. MS office

Experience

Experience of Partnership arrangements
Experience of Responsive Repairs or service contacts
Understanding of local government and RSL’s
Understanding of an appointment process
Previous Planning experience

Key Attributes

Self-motivated
Enthusiastic
Flexible & adaptable
Good communicator
Ability to work both alone and as part of a team
Well presented

Reliable
Polite and Courteous
Customer Care focused
Professional attitude to work

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Contract Administrator

Equans is excited to be working with Moderna, a leading biotechnology company focused on the development of messenger RNA (mRNA) therapeutics and vaccines, at their brand-new Moderna Innovation and Technology Centre (MITC) in Oxfordshire.

The state-of-the-art MITC - consisting of manufacturing, laboratory, plant rooms, clean rooms and offices - is responsible for the development and manufacturing of Moderna’s pharmaceutical products. By joining Equans, you will play a vital role in ensuring their production and science always remains operational.

Based at the Harwell Science and Innovation Campus, you'll be at the heart of scientific and technological advancements. This vibrant hub is home to cutting-edge research and development, hosting an array of world-leading organizations and facilities. The campus, only a 20-minute drive away from Oxford city centre and easily accessible by public transport, offers an inspiring and stimulating atmosphere, surrounded by some of the brightest minds in the industry.

Equans is looking for a Contract Administrator to join the team on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary and benefits package.

As Contract Administrator, you will be part of the Admin Team. You will work closely with Contract Managers & Supervisors to ensure all works (PPM, reactive & quoted) are processed and dealt with in a timely manner in accordance with the contractual requirements.

The post holder will ensure quoted/follow on works are fully logged and prepared ahead of attendance at site, together with the upload of statutory documentation to various customer systems and Equans Customer Portal. The monitoring of supplier invoices ensures financial controls are maintained.

We are looking for an individual with previous experience using CAFM, Strong knowledge of in-house systems and processes are desirable to undertake this role effectively, and excellent time management skills and attention to detail.

What will you deliver?

Process PPM, reactive & quoted works (WIP) for invoicing in a timely manner
Entry & verification of engineer’s timesheets & job reports assisted by Contract Managers
Processing Purchasecards receipts and coding to an online banking system
Calculation and verification of overtime hours ready for monthly submission to Payroll
Liaise with Contract Managers & Supervisors to effectively investigate and resolve invoicing queries escalating issues where necessary to Management team
Generate invoices and issue to customers through agreed communications channels such as emails & customer CAFM systems, on a monthly basis
Continuously update appropriate accounting and customer CAFM systems with detailed and accurate information ensuring supporting information / evidence is in place
Chase appropriate parties for supporting information (subcontractor & engineers reports, subcontractor & supplier invoices) if not in place and file accordingly
Uploading of statutory documentation to Compliance tracker, client portals Equans customer portals and Elogbooks, including but not limited to Combustion, Refrigeration and NICEIC Certification
Processing any contractual requests ensuring the system is up-to-date including renewals and variations, ensuring the correct forms are submitted to support changes
Carry out general administrative duties in line with the departmental policies & procedures as required
Undertake any ‘ad hoc’ duties as requested by the Management team which are commensurate with the role

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Prior experience of CAFM systems advantageous but not essential (SAP, ELogs, Proactis, Service Channel, Coupa & Planon)
Good Knowledge of Microsoft applications including Excel essential
Health & safety awareness
An understanding of Purchase to Pay process desirable

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Commercial Assistant

Equans is looking for a Commercial Assistant to join our team in Nottingham. This is a full-time role working 42.5 hours per week. On offer is a competitive salary and benefits package.

The main purpose of the role is to proactively support the commercial team on the successful management and control all aspects of the commercial / financial and contractual elements of the project in order to control and recover all commercial entitlements. This is to include, assisting the commercial team by ensuring all value is captured, inclusive of measuring and valuing all works carried using the agreed commercial model, ensuring costs are allocated correctly, and preparation and administration of weekly / monthly applications.

What will you deliver?

Ensure all value is captured, inclusive of measuring and valuing all works using the agreed schedule of rates.
Maintaining accurate and up-to-date commercial records.
Sub-contract procurement, payments and commercial management
Preparation of documentation and the like for valuation, procurement or commercial administration.
Assisting and liaising with the buyers on materials procurement and buying opportunities.
Develop an understanding of the designated contract, specification and pricing ensuring compliance with conditions throughout

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Experience in Social Housing Refurbishment; Responsive Maintenance, Voids, Cyclical, Aids & Adaptations, Capital & Investment Works.
Previous experience in a commercial, accounting or administrative role.
Excellent verbal communication skills
Good level of numeracy
IT skills – MS Office, Excel, Project, Word etc

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.