Helpdesk Coordinator

EQUANS is looking for a Helpdesk Coordinator to join our team based in Stoke-on-Trent on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package. 

 

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Helpdesk Co-ordinator is expected to deliver excellent customer service, handling enquiries via phone, email and self-service channels. You will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined Service Level Agreements and providing administrative support where appropriate.  You will work closely with the team but be expected to demonstrate the ability to work on your own initiative.

What will you deliver? 

    • Provide a friendly and professional point of contact for customers for any queries or concerns.
    • Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs). 
    • Liaise with wider team members to ensure the best resolution, consistent with the contract.
    • Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
    • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
    • Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
    • Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers. 
    • Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

    • 24 days annual leave (+ public holidays).
    • Life Cover equivalent to 1.5 times annual salary.
    • Employee discount shopping schemes on major brands and retailers.
    • Gym membership discounts.
    • Cycle to work scheme.
    • Holiday purchase scheme.
    • 2 corporate social responsibility days per year.
    • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
    • Attractive Employee Referral Rewards Scheme.
    • Access to our growing employee networks.
    • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

    • Relevant  customer service experience.
    • Good written and verbal communication skills.
    • Self-motivated, professional and enthusiastic.
    • Positive team member but with the ability to work on own initiative.
    • Willingness to learn and embrace change.
    • Able to work in a fast-paced environment.
    • Able to use a range of IT software and packages.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


Contract Administrator

EQUANS is looking for a Contract Administrator to join our team based in Speke on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package. 

To provide administrative and operational support to the Facilities Manager, Senior Management Team, and other members of the Operations Team.

What will you deliver? 

    • Assist departments in the administration of information required for SLA/KPI’s and monthly reports.
    • Assist in the administration and maintenance of personal files.
    • Support Helpdesk team when necessary.
    • Planning / co-ordination of meetings on and off site.
    • Provide services to the FM Operations Team for meetings / committees and terms of agenda, preparation, minute taking and any follow-up action required.
    • Produce routine reports/presentations/statistical data for the Facilities Manager / Senior Management Team to assist with the effective management of the contract.
    • Act as an initial point of contact for callers and visitors.
    • Establish and maintain effective paper and computer filing systems.
    • Undertake word processing, spreadsheets and PowerPoint presentations as required.
    • Carry out the ordering of office supplies and other sundries.
    • Carry out other duties requested by the Facilities Manager/Senior Management Team in order to maintain the effectiveness of the FM Operations Team.
    • Plan, arrange management and produce documentation for company vehicles and business users.
    • Control min/max technical stock including reordering and controlling deliveries.
    • Carry out purchase ordering and receipting using Maximo/COUPA.
    • Assist with management of office housekeeping.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

    • 24 days annual leave (+ public holidays).
    • Life Cover equivalent to 1.5 times annual salary.
    • Employee discount shopping schemes on major brands and retailers.
    • Gym membership discounts.
    • Cycle to work scheme.
    • Holiday purchase scheme.
    • 2 corporate social responsibility days per year.
    • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
    • Attractive Employee Referral Rewards Scheme.
    • Access to our growing employee networks.
    • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

    • Previous experience within an Administrative Role preferred.
    • Strong competence in use of Microsoft Excel & Word.
    • Good communicator with interpersonal skills and ability to build strong working relationships.
    • Excellent organisational skills and strong work ethic.
    • Able to take a positive approach to problem solving.
    • Able to cope with and introduce change positively.

This role includes a Enhanced DBS with Barred Lists check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


Site Administrator

EQUANS is looking for a Site Administrator to join our team! Your head office base is Hatfield, your time will be split between Hatfield and our two sites located at Camden and Barnett.  You will be required to drive in between site and the office, therefor we cover expenses for travel to sites.

We are looking for someone with administration experience working in a construction environment. You will be able to pick up new systems quickly with training provided.

In return we offer a full time permanent position, with a salary between £26,000 - £28,000 depending on your skills and experience.

If this sounds like something you would be interested in, we would love to hear from you!

What will you deliver? 

The main purpose of the role is to provide administrative support to the relevant department and as required whilst organising and supervising all the administrative activities that facilitate the smooth running of the site.

  • Working alongside refurbishment team on social housing
  • Managing and updating systems
  • Attending site to get updates from site team
  • Attending office to update information onto relevant systems
  • Ensure office filing systems are up to date in line with GDPR / client contracts and modify accordingly
  • Be able to utilise knowledge and experience to ensure quick solutions are provided

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to 1.5 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app 

Who are we looking for? 

  • Strong Microsoft Office experience, particularly Word, Excel and Outlook.
  • Experience of working in the construction industry 
  • Previous experience in an administrative role
  • Ability to pick up new systems quickly
  • High level of organisation skills
  • Full UK driving license 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


Senior Notice Processing Clerk

Equans is looking for a Senior Notice Processing Clerk to join our team in Grimsby. This is a full time, permanent role. On offer is a salary between £26,000- £27,252 depending on skills and experience, and benefits package.

What will you deliver?

  • To have responsibility for managing the daily notice processing and administration workload, prioritise and delegate accordingly.
  • Ensuring that the team works efficiently, by supporting our partner North East Lincolnshire Council to progress cases to full debt recovery through enforcement agents, meeting all legislative and local deadlines.
  • Assist the Parking Manager in maintaining and developing policies and procedures relating to the processing of permits and PCN’s including the implementation, monitoring and review of administrative and information systems.
  • To be able to interpret legislation, the appeals framework and associated Notice Processing Policy and be able to decide if the appeal is accepted or rejected and effectively communicate this information to members of the public.
  • Prepare the monthly f financial and statistical information were necessary for all NELC and EQUANS managed budgets.
  • Provide recommendations to the Parking Manager regarding improvements to the service and the efficient working of the Partnership.
  • Attend meetings and keep regular contact with key external and internal stakeholders
  • Responsible for ensuring Freedom of Information Requests are completed within the required timeframe.
  • Take the lead with complex or difficult written and verbal enquiries on all aspects relating to Civil Parking Enforcement.
  • Deal with service requests and telephone enquiries from a variety of customers, sometimes in tense situations.
  • Liaise with the Security & Civil Enforcement Supervisors to ensure a record is maintained of all machine faults.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to 1.5 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app 

Who are we looking for?

  • WAMITAB Level 3 in Notice Processing or willing to undertake this qualification
  • Experience of Notice Processing operations and/or Parking Services and have in-depth knowledge of the relevant Road Traffic Act, supporting statutory instruments and government policy
  • Ability to interpret legislation (Traffic Regulation Orders, statutory instruments etc.)
  • Understand the impact of the Data Protection Act, Freedom of Information Act and the  Equalities Act on the service area
  • Experience of dealing effectively with challenging or distressed customers.
  • Experience and ability to effectively use IT including MS applications (Word Excel Outlook and Teams) and inputting and verifying information within databases
  • Resolving difficult and confrontational situations, preferably concerning parking
  • Ability to respond to written enquiries / complaints

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.


Administrator

EQUANS are recruiting for a Administrator to be based in Manchester. This is a full-time permanent role, working 37.5 hours per week. On offer is a competitive salary and benefits package.

General Overview

To ensure administrative tasks are completed in a timely manner and ensure the department effectively communicates in all aspects.

Key Accountabilities

  • Provision of administrative support from a central administration team
  • Delivering a positive customer service experience that meets business requirements
  • Ensuring effective communication.
  • Support Customer Services
  • Process and disseminate inbound/outbound post.
  • Ensure administrative tasks are completed in a timely manner namely typing, scanning, photocopying and binding.
  • To order stationery as required and ensure adequate stock is available.
  • To book meeting rooms as required and ensure buffets are available as appropriate.
  • To ensure full suite of information is received from delivery teams to produce Home User Guides as required.
  • To ensure full suite of information is received from delivery teams to collate O&M / H&S Files.
  • To respond to the changing needs of the customer, ensuring a positive customer service experience.
  • Review and challenge departmental processes and procedures, demonstrating continuous improvement
  • Special Relationships: 
    • External: Client and Supply Chain Partners.
    • Internal: Directors, HR, Bid Team, Estimating, Technical, Commercial and Production

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

  • Pension Scheme
  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1.5 times annual salary
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

 

 

Who are we looking for?

 

Skills and abilities

  • Good level of interpersonal skills (i.e. listening, empathy)
  • Good verbal and written communications skills
  • Proficient in using Microsoft Outlook, Word & Excel
  • A team player who can support and promote corporate objectives
  • Good communication skills, with the ability to engage people at all levels

 

 

Experience

  • Experience of supporting operational teams
  • Experience of planning, organising and prioritising workload, whilst maintaining high levels of accuracy

 

Key Attributes

  • Confident
  • Self motivated
  • Enthusiastic
  • Flexible & adaptable
  • Good verbal and written communicator
  • Ability to work both alone and as part of a team
  • Resilient

 

 

 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


Trainee Customer Experience Liaison Officer

EQUANS are recruiting for a Trainee Customer Experience Liaison Officer to be based in the North East Region. This is a full-time permanent role, working 39 hours per week. On offer is a competitive salary and benefits package.

General Overview

Equans are looking to recruit a number of trainee Customer Experience Liaison Officer positions which will be based on sites supporting customers throughout refurbishment works to their home across the North East of England.  We are particularly looking for candidates with strong customer service skills who would be willing to train in the construction industry. The purpose of the role is to  provide effective liaison between the Site Team and members of the public affected by our work and to assist in the smooth running of contracts and provide a personalized Customer Liaison

support.

Key Accountabilities

  • Ensure implementation of all Company Policies and Procedures.
  • To keep all tenants fully informed as to the programme of events regarding their particular dwelling
  • To regularly visit tenants to establish and resolve any problems that may arise or have already arisen
  • To work closely with the Client and their representatives in ensuring good relations are maintained with tenants and the expeditious execution of the works
  • To immediately inform the Site Manager of any serious problems arising
  • To contribute to a report every week for the Site of events occurring / affecting tenants.  This report is to include: All complaints or problems encountered and how they have been remedied, confidential notes on addresses where issues may occur
  • To deal with customer complaints in accordance with the QA Procedure
  • To attend site meetings / team meetings or any meetings relevant to site
  • To provide Handover Packs and instruct on new installations
  • Advise Site Manager directly and immediately of any situations that have, or are likely to, cause conflict with tenants
  • Be responsible for your safety and others around you, including public protection
  • Make every effort to attend all mandatory courses related to your role
  • Comply with all the roles and responsibilities as set out within the SHEQ management system

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

  • Pension Scheme
  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1.5 times annual salary
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills and abilities

  • High level of computer literacy in MS Office (Word – Intermediate, Excel – Intermediate, Outlook – Intermediate Teams - Intermediate)
  • Competent, clear and concise writer
  • Excellent verbal communication skills
  • Good level of numeracy
  • Strong presentation skills
  • Good influencing skills
  • Other IT packages

 

Experience

  • Customer Experience/Resident Liaison

Key Attributes

  • Confident communicator able to communicate at all levels with the ability to talk to people of various educational, social and ethnic backgrounds
  • Reliable, confident and with a positive attitude
  • Adaptable
  • Self-motivated but also able to work as part of a team
  • Organised and methodical
  • Able to have an in-depth overview of what is going on within the site teams with the ability to manage the issues rather than dealing with them personally
  • Resident focused with an excellent understanding of client and customer needs.

 

 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


Helpdesk Operative

Equans is looking for a Helpdesk Operative to join our team based at Southern Water in Durrington near Worthing, West Sussex, on a permanent basis. This is a full time role working 40 hours per week from 08:00 to 17:00, Monday to Friday. On offer is a competitive salary and benefits package.

General Overview

Assist with Job Logging / emails. Log and allocate all customer requests to relevant provider.
Deliver excellent customer Service and interpret and manage work orders through Planon and SharePoint systems ensuring that SLA’s and KPI’s are met. Provision of administrative support as required. Reactive works sub-contractor management and on-going works management. 

What will you deliver?

  • First point of contact for incoming telephone calls and services requests received by telephone and email
  • Interpret and log requests, inputting details into an in-house system
  • Sort and dispatch calls to relevant provider based on each party’s contract deliverables
  • Prioritise urgent jobs and dispatch to relevant provider to address urgent demand
  • Manage Helpdesk inbox
  • Build and maintain a good working relationship with suppliers and sub-contractors
  • Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
  • Chase and manage on-going reactive and corrective work faults for engineer’s and sub-contractors
  • Analysis of duplicate or re-occurring faults
  • Ad-hoc administration duties as required
  • Ensure all actions taken to progress a fault are call logged in Planon to ensure a full audit history
  • Ensure KPI’s and SLAs are adhered to
  • Cross train and learn each role to be able to cover where required.

 

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1 times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, YPN (Young Persons Network) and our Disability Network
  • 24/7 Employee Assistance Program and access to mental wellbeing app

 

Who are we looking for?

  • Understanding of FM or the willingness to learn
  • Good planning and organisation skills and the ability to prioritise own workload efficiently
  • Excellent telephone manner
  • High level of attention to detail
  • The ability to work to changing deadlines
  • Working knowledge of MS Office including Excel and Outlook
  • Experience in using Planon or similar CAFM system

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.


Customer Services Advisor

Working in partnership with North Tyneside Council, EQUANS is looking for a Customer Service Advisor to join our team based in Killingworth, Newcastle on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23,400 per annum and benefits package. 

 

Customer Service Advisors are part of a wider Customer Service team providing comprehensive advice and information on a range of services via all contact channels e.g. telephone, face to face and other electronic channels. The post holder will be expected to provide support for a range of internal and external customers, providing first contact resolution and taking ownership of customer’s enquiries. The post holder will work within and actively promote customer service standards, acting as an ambassador for Customer Services, clients and EQUANS. The post holder will be required to work flexibly with variable hours of work.

What will you deliver? 

    • Effectively manage and respond to all enquires and communication via all contact channels e.g. telephone, post, email, face to face, and digital methods.
    • Provide advice and information on a range of services as required.
    • Promotion of self – serve channels.
    • Receive, process and issue applications for services.
    • Signpost customers to other services and events.
    • Receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes.
    • Process payments, be responsible for cash handling and maintaining accurate records adhering to all financial and audit requirements. 
    • Adhere to established procedures for each service request.
    • Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and drive service efficiencies. 
    • Assist in the supervision and maintenance of day-to-day processes and routines to ensure delivery of an efficient and effective customer service function.
    • Assist in service development and continuous improvement projects and activities.
    • Acting in accordance with EQUANS’s Safety, Health & Equal Opportunities (SHEQ) policies and ensure compliance with all EQUANS policies, regulations, guidelines and procedures.
    • Maintaining personal development, training and awareness and take personal responsibility for own development by highlighting any gaps to the relevant team leader or manager.
    • Able to work to a high standard of accuracy that ensures prompt, efficient and effective service delivery. 
    • Able to produce accurate and error free written responses.
    • Ensure behaviours are aligned with EQUANS’s core values and competencies.

What can we offer you? 

On offer is a salary of £23,400 per annum and benefits package, which includes; 

    • 24 days annual leave (+ public holidays) - Pro rata for PT employee's. 
    • Life Cover equivalent to 1.5 times annual salary.
    • Employee discount shopping schemes on major brands and retailers.
    • Gym membership discounts.
    • Cycle to work scheme.
    • Holiday purchase scheme.
    • 2 corporate social responsibility days per year.
    • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
    • Attractive Employee Referral Rewards Scheme.
    • Access to our growing employee networks.
    • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

    • Experience in providing help, advice and information in a customer service environment would be an advantage. 
    • Experience of processing applications, gathering supporting documents and decision making.
    • Experience of working with a wide range of ICT systems including Microsoft Office.
    • Experience of working across different channels e.g. telephone and face to face.
    • Ability to work as part of a team and/or work unsupervised as required.
    • Ability to work consistently in an enthusiastic and professional manner. 
    • Positive attitude to challenges and change.
    • Excellent communicator both written and verbal.
    • Commitment to equal opportunities and anti-discrimination policies.
    • Flexibility to work shifts and across different sites to meet our business needs across the opening hours of the service.

This role includes a Basic DBS check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


Audit Coordinator

EQUANS is looking for a Audit Coordinator to join our team based across the UK on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package. 

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

Equans provides Facilities Management Services to the His Majesty’s Court and Tribunal Service (HMCTS) across mainland Britain. Working across the country, the role of Admin Support will play a key part in facilitating the delivery of services, supporting the management function, and bringing about lasting improvements to service delivery.

Please note before applying: This is home based most of the time with occasional travel to face to face meetings. it would be an advantage if you are located in the following areas - Manchester, Birmingham, London or Bristol.

What will you deliver? 

    • Management of Compliance paperwork. 
    • Support auditing teams.
    • Region Specific Support.
    • SharePoint CAFM & Microsoft applications.
    • Roadshows/Engagement Surveys.
    • Quality of Work Mgmt.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

    • 24 days annual leave (+ public holidays).
    • Life Cover equivalent to 1.5 times annual salary.
    • Employee discount shopping schemes on major brands and retailers.
    • Gym membership discounts.
    • Cycle to work scheme.
    • Holiday purchase scheme.
    • 2 corporate social responsibility days per year.
    • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
    • Attractive Employee Referral Rewards Scheme.
    • Access to our growing employee networks.
    • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

    • Previous experience within Administration.
    • Previous experience or interest within Auditing/Compliance.
    • Good attention to detail.
    • Experience with MS office packages.
    • Use of CAFM systems - Maximo/Concept would be an advantage.
    • Good communication skills. 

This role includes a Basic DBS check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


Admin Coordinator

EQUANS are recruiting for an Admin Coordinator to be based across the UK. This is a temporary (9 months) full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

Equans provides Facilities Management Services to the His Majesty’s Court and Tribunal Service (HMCTS) across mainland Britain. Working across the country, the role of Admin Support will play a key part in facilitating the delivery of services, supporting the management function, and bringing about lasting improvements to service delivery.

Please note before applying: This is home based most of the time with occasional travel to face to face meetings. it would be an advantage if you are located in the following areas - Manchester, Birmingham, London or Bristol.

What will you deliver?

  • Management of Compliance paperwork. 
  • Support auditing teams.
  • BER/EN pick up.
  • Sickness Recording/RTW support.
  • Training Support.
  • Objective Setting Data.
  • Agency Support.
  • Event Support, Roadshows/Engagement Surveys.
  • Quality of Work Mgmt.
  • Productivity Support.
  • Sub-Contractor CTC.
  • AIMS Support.
  • Complaints Process.
  • Region Specific Support.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

  • Pension Scheme
  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1.5 times annual salary
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

  • Previous experience within Administration.
  • Good attention to detail
  • Experience with MS office packages.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

 

What's next?

If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.

For more information about EQUANS, please visit:

https://www.equans.co.uk

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.