support-services-Customer Services and Administration Archives

Contract Administrator - Technical Scheduler

Equans is looking for a Technical Scheduler - Water Compliance to join our team in Pacific House, Reading on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary, and benefits package.

Overview

As Technical Scheduler, you will be part of the Administrative Team for Equans Water Compliance.

You will work closely with the Regional Managers & Supervisors to ensure all water treatment works.

(PPM, reactive & quoted) are scheduled and dealt with in a timely manner in accordance with the contractual requirements, in order to meet KPI’s and strict timescales for water testing requirements.

As part of the role you will supervise the workflow and activities of the administrators.

Key Deliverables:

Schedule PPM and reactive works in a timely manner ensuring contractual KPI’s are met
Logging and assigning jobs on CAFM systems Planon, E-logs and other customer based systems if necessary ensuring all systems are continuously updated
Liaising with appropriate parties (both internal and external) to provide necessary updates and supporting information when requested. Issue purchase orders when required
Carry out regular analysis of current PPM regime to identify current trends and patterns to achieve effective delivery of engineering resource
Liaise with water laboratories when required to arrange sample collections
Work with the management team to discuss and implement appropriate courses of action
Ensure CAFM systems are up to date at all times, extracting key MI when requested
First point of contact for engineers and Regional Managers/Supervisors regarding scheduling queries
Manage the workflow of all administrators and take action where necessary to ensure critical works are completed within given timescales
Carry out general administrative duties in line with the departmental policies & procedures
Undertake any ‘ad hoc’ duties as requested by the Management team

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Prior experience of CAFM systems (SAP, Coupa & Planon) desirable
Computer literate with a good working knowledge of Microsoft applications including Excel and Outlook
Demonstrate good team working ability with excellent communication skills
Ability to work in a focused manner with the ability to prioritise workload and requests
Keen awareness of customer focus and brand image
Being able to work under pressure and managing conflicting requirements
Experience of purchasing and managing supplier delivery
Technical knowledge within the Water Treatment industry desirable
Health and safety awareness

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

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As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Contract Administrator

Equans is looking for a Contract Administrator to join our team at Sheffield University on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,000 - £25,500 dependant on skills and experience alongside company benefits package.

Overview

The role of the Contract Administrator is both wide and varied; and requires a “can do” attitude with flexibility and adaptability. Acting in a central function within the account, you will be responsible for workflow and financial administration duties associated with Facilities Management in a PFI environment. The role requires the ability to work alone and as part of a diverse team. The successful candidate will perform multiple functions; excellent organisational and communication skills are paramount and will be vital in this complex role.

Key deliverables:

End to End workflow administration of Reactive Works through the Maximo 7.5 CAFM system
Supports works Supervisors with oversight and distribution of Work Orders
Trend Analysis of Maximo Work Orders through BI
Raising & Receipting of PPM and reactive works Purchase Orders
Liaising with subcontractors for delivery of reactive works
Liaising with the University Helpdesk for coordinating both access to buildings and the delivery of works.
Raising of all client Invoices and Credit Notes through SAP
Interpret reactive work descriptions to support administration of student damage through the client STEMS system
Monthly review of all GRIR and WIP (Work in Progress)
Administration of contract variations
Management of operational breaches and deductions via Maximo
Processing and inputting of employee data in SAP for Sickness, Absence, Annual Leave and Overtime / Payroll
Generates all required data to the Account Manager for the monthly client report
Administration of all Purchase Card expenditure receipts and reconciliation
Support the wider contract with general administrative support as required

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Rounded educational background with direct experience in financial and operational administration.
Facilities Management (Hard Services) experience desirable.
Experience of Maximo 7.5 / other CAFM systems advantageous
Understanding of WIP & Billing process
Experience in both finance and workflow administration desirable
Excellent IT skills with Microsoft applications, SAP & other in-house IT Management systems (Maximo, STEMS, Coupa, etc)
Excellent communication and customer service skills
Demonstrate good time management skills, working to deadlines and adhering to set procedures.
Needs to be highly motivated, organised, versatile and adaptive
Credible experience within a general Contract Administration position
Accurate and consistent with quotes.
GRIR – Reviewed monthly, actions completed in month

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

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The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Doc Centre Administrator

EQUANS is looking for a Doc Centre Administrator to join our team based at Hinkley Point B on a permanent basis. This is a full time role working 37 hours per week. On offer is a competitive salary and benefits package.

The Office Administrator will be working with all levels of staff across the site to provide scanning support and assistance within the Document Centre.

The prospective candidate will be expected to carry out all basic administration duties ensuring the smooth and effective storage of documents. They will need to be organised, accurate and pay attention to detail.

What will you deliver?

Ensure all deadlines and due dates are met
Ensure compliance with company safety and quality culture
Ensure client satisfaction is maintained or exceeded
Ensure adherence to the company's code of conduct and ethics
Ensure adherence to the company's policies and procedures.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Good communication skills are required as well as an understanding of customer service
Good Keyboard Skills
Administrative skills working in an office environment
Ability to prioritise own work
Strong communication skills both verbally and written
Excellent customer / client interfacing skills
Microsoft office packages such as: Word, Excel, PowerPoint, and Outlook
Asset Management Systems - AMS
Electronic Document Management Systems.

This role includes a security check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Helpdesk Team Leader

EQUANS is looking for a Helpdesk Team Leader to join our team based in Stoke-on-Trent on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

You will lead the Stoke Regional Operations Centre (ROC) team to provide an efficient, effective and high-quality helpdesk and business support service to all customers of the ROC.

The ROC is the first point of contact for a variety of facilities management requirements and administration which interfaces with onsite teams and clients (both internal and external) so excellent communication skills, organisation skills and commercial awareness is essential.

With strong people management skills, customer focus and the ability to understand and interpret complex contractual requirements, the ROC Team Leader will effectively manage the day to day operations ensuring the team deliver a friendly and proactive service, effectively handling queries and managing them in accordance with contractual requirements.

The ROC Team Leader will be expected to monitor and manage performance against the wide-ranging contractual obligations, identifying coaching opportunities and training needs as well as celebrating success and sharing best practice. They will need to maintain a robust quality assurance system to ensure service quality and levels are maintained at the highest standards.

You will be expected to work collaboratively across the business to promote closer professional working relationships, ensure service reviews are conducted in a timely manner and ensure actions are followed up quickly and robustly.

The Team Leader will have a strong commercial awareness and work closely with stakeholders to manage a breadth of KPI’s including, Financial, Continuous Improvement, Performance, Productivity.

What will you deliver?

Day to day management of a Team of Co-Ordinators and Senior Co-Ordinator
Use of HR management tools to record absence and holidays
Performance management of the team including regular reviews PD’s and Development plans
Daily review of KPI’s – specifically P0/P1 attendance and completion of work
Stakeholder management including Regional Operations Teams, HMCTS, subcontractors and procurement team
Provide details data on how their region is performing highlighting any risks or issues
Identification of process improvement and recommendations to improve ways of working
Maintain staffing in line with TOM and highlight any risks or issues
Work with the regional teams to ensure full financial closure (managed through effective and timely receipting and PO management)
Working with the subcontractors – provide feedback to procurement for Supplier Relationship meetings
Minimise KPI deductions – analysing data and highlighting key impacts
Use of management tools such as Maximo, Coupa, BI Launchpad to analyse data
Liaise directly with HMCTS on any issues regarding to complaints.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Minimum 1 years’ experience of leading a frontline customer service team
Minimum 2 years’ experience in an FM helpdesk environment (desirable)
Relevant professional qualification (customer service, facilities management)
Commercially aware
Excellent communicator
Experience of leading and motivating a team to deliver the best customer experience whilst operating within defined contractual obligations
Confident performance manager
Experience of Microsoft Office 365 applications
Strong people manager, calm under pressure, approachable with an interest in developing team members.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Administrator

EQUANS are recruiting for an Administrator to be based in Belfast. This is a permanent full-time role working 37.5 hours per week. On offer is a salary of £21,200 and benefits package.

General Overview

EQUANS NI are currently seeking to recruit an Administrator to work across our Heating Servicing contract. The successful candidate will have specific responsibility for the processing of works in our NIHE Contracts. The candidate must participate in an OOH Rota usually twice per month.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Essential

Basic Computer Keyboard skills.
Experience in Call Handling

Desirable

Experience in NIHE Contracts.

Skills/ Knowledge (Essential)

Excellent organisational skills
Excellent verbal and written communication skills
Ability to manage time in order to meet deadlines
Professional attitude and approach to work
Highly organised
Excellent communication skills
Self-motivated
Enthusiastic
Flexible and adaptable

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Business Administration Support Officer

EQUANS is looking for a Business Administrator Support Officer to join our team based in Manchester, M12 on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £20,000 - £22,000, dependant upon skills and experience as well as benefits.

You will provide an efficient and professional administration service to the business covering the Operational and P&D sections. Involved in tasks such as the time recording invoicing and financial processes. aligned to the delivery of the hard services contract and specifications for: Manchester City Council – Public Buildings.

What will you deliver?

Support the Planning Manager by producing daily updates and weekly reports as required
Preparation and completion of invoicing for all work streams
Feed into commercial report as required
Develop agree and review processes required to deliver the contract
Ensure all supplier invoices are accurately and efficiently processed in accordance with relevant policies and procedures
KPI contract requirements - service request management)
Identifying issues and pro-actively offering solutions to improve performance & include implementation. Continuous improvement as and when issues are identified bring forward ideas and solutions to resolve
Raise purchase orders as required in line with policies and procedures
Attend Meetings, take transcribe and distribute meeting minutes in line with contract KPI’s
Liaise with management teams to resolve queries
Ensure material purchasing is processed in line with contract requirements to ensure accuracy and timely invoicing
Order stationary when required
Ensuring time sheets are accurate and processed timely, ensure hours booked to jobs are accurate to ensure invoicing is carried out in line with contract requirements
Overtime submission
Monitor and track progress of potential overdue orders, closing down of orders, cyclical maintenance activities and monitor/track and report KPIs as required per contract
Financial performance of the contract in line with contract KPI requirements
Photocopying, scanning and binding documents as required
Utilise IT to the full and ensure work is progressed effectively
Maintain confidentiality of private and confidential information
Any other reasonable management request
Adhere to agreed financial timeline in SAP
Support FBP with various submissions on a daily, weekly, monthly, and annual basis
Liaise with the Shared Service Centre to ensure efficient provision of service alongside contract compliance
Managing of Administration Apprentice.

What can we offer you?

On offer is a salary of £20,000 - £22,000, dependant upon skills and experience as well as benefits, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Excellent organizational skills
Effectively manage time in order to meet deadlines
Ability to work on more than one project at a time
Ability to process information from more than one source
Professional attitude and approach to work
Ability to competently operate MS office (Word & Excel)
Ability to work to tight deadlines
Previous administrator experience would be an advantage
Outlook efficient.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Code: CUSENG

Finance & Billing Analyst

EQUANS is looking for a Finance & Billing Analyst to join our team based at Sandwell and West Birmingham Hospital on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £28,000 per annum, dependant upon skills and experience as well as benefits package.

Reporting to the Performance Manager, you will be responsible for delivering in line with the business’s financial processes across the Sandwell and West Birmingham contract. Must have a “can do” attitude with the flexibility and adaptability to be a team member in a changing business environment. The ability to work to tight deadlines related to month end and billing periods. Expected to work on own initiative, managing tight deadlines and have excellent time management and organisational skills. Be versatile and adaptive, reacting to changing customer and business requirements. Readily accept responsibility for new initiatives as dictated by the business.

What will you deliver?

Management of WIP through running WIP reports and ensuring costs are captured accurately, including parts and materials
Review and manage outstanding costs for billable jobs
Issue WIP reports on a monthly basis to the Trust and actively partake in these, responding to queries from the Trust
Collate and issue payment application to the Trust in line with contractual timescales
Review of purchase orders raised for accuracy and validation and feedback any discrepancies to the admin team. Provide further training/coaching as required
Undertake POEM and GRIR reviews and work with the administration team to ensure supplier invoice queries are resolved
Train the administration team on how to use Coupa to raise purchase orders for the contract
Liaise with the Helpdesk team/Maximo reports to establish status of jobs prior to billing
Serve as a link between Operations and Finance in providing prompt feedback to queries raised
Prepare internal orders for billing
Raise and issue all invoices to the Client across Lots 1 to 4 and ensure these are chased for payment, flagging any issues to the Finance Business Partner and Contract Services Manager
Close Internal orders in SAP
Log and track all contract notifications issued by the Trust ensuring these are logged within the contractual timescales and issued to the Management team for action
Maintain the Contract Notification register and report on the status to the Management team
Ensure all billing associated with Contract notifications is processed accordingly
Feed into the monthly and annual reporting process for the contract providing analysis on costs against the estate care categories
Link in with the necessary support functions such as Procurement and Commercial to deliver the outputs as required in the role
Other duties as assigned by the Regional Business Support team, Finance Team and Contract Management Team.

What can we offer you?

On offer is a salary of £28,000 per annum, dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Experience of working in a finance capacity preferably in a facilities management / Estate’s organisation
Good financial & commercial acumen
Ability to analyse complex date with accuracy
Good communicator and strong inter-personal skills
Excellent planning and administration skills
Being open to innovation and new ways of working
Strong IT skills with excellent working knowledge of ERP systems e.g.SAP, Oracle
Knowledge of Microsoft applications including Excel, Word and PowerPoint
Demonstrate good time management skills, working to deadlines and adhering to set procedures
Prior experience of CAFM systems (SAP, Coupa, Maximo & Planon) essential
Ability to work in a focused manner with the ability to prioritise workload and requests
Experience of purchasing
Experience of purchasing and managing supplier delivery.

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Code: CUSENG

Performance Analyst

EQUANS is looking for a Performance Analyst to join our team based at Sandwell and West Birmingham Hospital on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £28,000 per annum, dependant upon skills and experience as well as benefits package.

Reporting to the Performance Manager, we are recruiting for a Performance Analyst to be based across the Sandwell & West Birmingham NHS contract. We are looking for someone with a strong background in contract performance reporting and compliance as we will need you to “hit the ground running”. You will be responsible for collating contractual reporting across the contract with a key focus on trend analysis across contract KPI’s, SLA’s and service delivery. The key aims of this role are to produced within the required timescales and trends analysed and presented to Management.

What will you deliver?

Proactively monitor KPIs and SLA performance so that any issues are resolved to avoid failure
Manage weekly, bi-weekly, quarterly, bi-annual and annual reporting data against all site KPI’s to feed into month end reporting, including capture of follow-on jobs
Produce and present monthly contract performance reports and payment mechanism reports ensuring contractual deadlines are achieved
Calculate service deductions and service failure points incurred for performance failures and unavailability to be submitted within the reports. Review performance failure mitigations where appropriate in conjunction with Department Heads.
Carry out internal ‘stress test’ audits on performance including reviewing paper based KPI’s where electronical compliance monitoring is not possible
Undertake trend analysis on KPI data to drive performance improvements
Co-ordinate response to client performance audits where these are requested. Capture and close out audit actions
Work with the operational teams to ensure that planned maintenance activities align with performance targets
Hold Review meetings with the contract teams to present performance, opportunities, and risks
Develop a contract performance dashboard summarising performance across both contract and business KPIs
Support the Operational teams with tracking all NCR’s on the contracts and working with them to close these out
Contribute to and review the annual performance report
Develop effective working relationships with operational teams, business partners, and clients to improve operational performance
Build and maintain effective relationships with customers via user groups
Fair and consistent attitude in all dealings at all levels
Clear communication of the company vision and objectives ensuring the implementation of new procedures
Support the management team in the completion of external audits relating to the performance reporting and deliverables
Promote and drive the company values.

What can we offer you?

On offer is a salary of £28,000 per annum, dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Experience of complex payment mechanisms required
Advanced level Excel skills required
Experience of PFI contracts desirable
Ability to understand data, spot trends and prepare reports – highly analytical
Proven financial acumen essential with demonstrable commercial experience and business acumen
Excellent communication, influencing and facilitation skills
High standards of numeracy and written communication
Experience of Helpdesk and CAFM systems would be advantageous but not essential
Proficient in the use of all Microsoft IT packages.

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Code: CUSENG

PPM Compliance Coordinator

EQUANS is looking for a PPM Compliance Coordinator to join our team based in Stratford, London on a temporary basis (3 Months). This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

Reporting to the ARL Business Improvement & Performance Manager, you must be focused on customer care with a “can do” attitude with the flexibility and adaptability to be a team member in a changing business environment. Experience of working within a high profile, customer focused environment in addition to demonstrating commercial and financial awareness.

What will you deliver?

Providing a link between the Operations and Helpdesk team, being the main point of contact for all PPM task related issues
Alignment of Inhouse and subcontractors for delivery of PPM activities including collation of reports and corrective actions
Ensure PPM tasks are scheduled and completed on time and all subcontractor administrative actions are completed in a timely manner
Contribute to improving customer support by actively responding to queries and handling complaints and compliments
Chasing and closing tasks, ensuring we remain within SLA
Work proactively to ensure escalated issues are managed professionally and in a timely manner
Maintain a continued focus on process improvement, establishing best practise and sharing information with the wider team to ensure consistency
Follow up with customers to identify areas of improvement
Provide customer feedback to the appropriate internal teams
Ensuring that major incidents are escalated and communicated appropriately to the relevant individual
Weekly meeting with the client to keep them up to date of statues of statutory PPM and remedials.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Previous experience in a general administration role an advantage
Experience working within the FM industry desirable
Strong knowledge of Planon or similar CAFM systems
Excellent customer service skills
Excellent work ethic
Positive and professional attitude
Proven background in a compliance/administrative support role
Previous experience within FM operations.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Performance Analyst

EQUANS is looking for a Performance Analyst to join our team based in Birmingham, B46 on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

We are recruiting for a Performance Analyst to work across the Birmingham Schools Portfolio. We are looking for someone with a strong background in contract performance reporting, data analysis and compliance. You will be responsible for contractual reporting across the contracts with a key focus on deduction analysis across contract KPI’s, SLA’s and service delivery. The key aims of this role are to ensure all reports produced are contractually accurate and produce within the required timescales with trends analysed and presented to Management.

What will you deliver?

Production and presentation of monthly contract deduction reports and payment mechanism reports in line with contractual requirements
Proactively monitor KPIs and SLA performance so that any issues are resolved to avoid failure
Managing all reporting data against all site KPI’s to feed into month end reporting, including capture of follow-on jobs
Carrying out internal ‘stress test’ audits on performance
Undertake trend analysis on KPI data to drive performance improvements
Proactively identify operational improvements to support reporting
Work with the operational teams to ensure that planned maintenance activities align with performance targets
Develop a contract performance dashboard summarising performance across both contract and business KPIs
Support the Operational teams with tracking all NCR’s on the contracts and working with them to close these out
Contribute to and review the annual performance report
Develop effective working relationships with operational teams, business partners, and clients to improve operational performance
Build and maintain effective relationships with contract support functions
Fair and consistent attitude in all dealings at all levels
Clear communication of the company vision and objectives ensuring the implementation of new procedures
Support the management team in the completion of audits relating to the performance reporting and key deliverables
Promote and drive the company values.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Experience of complex payment mechanisms required
Advanced level Excel skills required
Experience of PFI contracts desirable
Ability to understand data, spot trends and prepare reports – highly analytical
Proven financial acumen essential with demonstrable commercial experience and business acumen
Excellent communication, influencing and facilitation skills
Experience of Helpdesk and CAFM systems would be advantageous but not essential
Proficient in the use of all Microsoft IT packages.

This role includes a DBS Enhanced with Barred List check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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