support-services-Customer Services and Administration Archives | Page 2 of 3

Facilities Administrator

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We have an exciting opportunity for a Facilities Administrator to join our facilities team working on our Greater Manchester Police maintenance contract based at Eccles police station providing administrative support to various police stations across Greater Manchester. This is a permanent full-time position working 40 hours per week, Monday to Friday from 8am to 5pm.

The role:

Reporting to the Business Performance Manager
To provide effective and efficient administrative compliance support for the contract
Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications.
Raise and manage to completion PPM and reactive work orders in the CAFM System to deliver KPIs.
Produce quotations, chase approvals and arrange for work to be carried out via raising purchase orders to subcontractors and arranging for access to the Site.
To prepare reports and documents as required and maintain confidentiality at all times
To work along site the management team to provide support as required on the contract

The person:

Experience in a similar role providing effective administration support
Knowledge of Maximo database or similar CAFM system an advantage
Excellent communication skills, both oral and written
Able to work as both part of a team and autonomously
Must have good IT skills (able to use Microsoft Office and management systems)
Experience of production and maintenance of reporting
Well organised and able to prioritise workload
Ability to multi-task in a busy work environment

Our excellent benefits package includes:

Generous holiday allowance
Company share scheme
2 paid volunteering days a year
Cycle to work scheme
Season ticket loan
Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Helpdesk Coordinator

EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package.

Exciting New opportunity with leading Facilities Management provider – EQUANS.

EQUANS are recruiting for an established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

Please note before applying:- We are looking to fill 2x positions, one will be 8am-4pm and the other will be 9am-5pm.

What will you deliver?

Answer calls for a growing multi contract fast paced Helpdesk.
Live Call logging on Internal CAFM systems.
Assigning and Dispatching to various resources via multiple channels.
Work to Service level agreements preventing financial penalties to the business.
Issue reports to Internal and external clients/Customers using in-house system.
Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
First line support for our electric vehicle charging (GeniePoint) customers.
Action requests via various channels.
Administration tasks as required by the business.

What can we offer you?

On offer is a salary of £24,102 per annum and benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

FM Helpdesk experience.
Experience of working to strict SLAs & KPIs.
Good Customer Service Skills.
Excellent attention to detail including a high level of accuracy.
Experience in working in a fast-paced environment.
Experience with Microsoft packages.
Ability to prioritise is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Compliance Coordinator

EQUANS is looking for a Compliance Coordinator to join our team based in Stoke-on-Trent on a temporary basis (11 months FTC). This is a full time role working 40 hours per week. On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package.

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Compliance Co-ordinator is expected to deliver excellent administration skill, including email and admin. You will respond to, plan and organise the full life cycle of planned maintenance works through to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching of Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate. You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.

The ROC is a key service in ensuring the effective delivery of facilities management services to a wide range of contracts within the education, healthcare, public and leisure sectors. As first point of contact for all FM requirements, the Support Centre has to deliver high quality, responsive, flexible and effective services at all times.

What will you deliver?

Provide a friendly and professional point of contact for the Operations Team and Sub Contractors for any queries or concerns.
Interpret and log data, inputting details into an in-house system, providing and tracking of work on a regular basis understanding of the status of the work and ensure SLA’s are met.
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that rensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you?

On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Relevant customer service experience .
Good written and verbal communication skills.
Self-motivated, professional and enthusiastic.
Positive team member but with the ability to work on own initiative.
Willingness to learn and embrace change.
Able to work in a fast-paced environment.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Business Administration Support Officer

EQUANS is looking for a Business Administrator Support Officer to join our team based in Manchester, M12 on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23,400 per annum and benefits.

You will provide an efficient and professional administration service to the business covering the Operational and P&D sections. Involved in tasks such as the time recording invoicing and financial processes. aligned to the delivery of the hard services contract and specifications for: Manchester City Council – Public Buildings.

What will you deliver?

Support the Planning Manager by producing daily updates and weekly reports as required
Preparation and completion of invoicing for all work streams
Feed into commercial report as required
Develop agree and review processes required to deliver the contract
Ensure all supplier invoices are accurately and efficiently processed in accordance with relevant policies and procedures
KPI contract requirements - service request management)
Identifying issues and pro-actively offering solutions to improve performance & include implementation. Continuous improvement as and when issues are identified bring forward ideas and solutions to resolve
Raise purchase orders as required in line with policies and procedures
Attend Meetings, take transcribe and distribute meeting minutes in line with contract KPI’s
Liaise with management teams to resolve queries
Ensure material purchasing is processed in line with contract requirements to ensure accuracy and timely invoicing
Order stationary when required
Ensuring time sheets are accurate and processed timely, ensure hours booked to jobs are accurate to ensure invoicing is carried out in line with contract requirements
Overtime submission
Monitor and track progress of potential overdue orders, closing down of orders, cyclical maintenance activities and monitor/track and report KPIs as required per contract
Financial performance of the contract in line with contract KPI requirements
Photocopying, scanning and binding documents as required
Utilise IT to the full and ensure work is progressed effectively
Maintain confidentiality of private and confidential information
Any other reasonable management request
Adhere to agreed financial timeline in SAP
Support FBP with various submissions on a daily, weekly, monthly, and annual basis
Liaise with the Shared Service Centre to ensure efficient provision of service alongside contract compliance
Managing of Administration Apprentice.

What can we offer you?

On offer is a salary of £20,000 - £22,000, dependant upon skills and experience as well as benefits, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Excellent organizational skills
Effectively manage time in order to meet deadlines
Ability to work on more than one project at a time
Ability to process information from more than one source
Professional attitude and approach to work
Ability to competently operate MS office (Word & Excel)
Ability to work to tight deadlines
Previous administrator experience would be an advantage
Outlook efficient.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Code: CUSENG

General Operative

EQUANS is looking for a General Operative to join our team based at the DWP in Kidderminster on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £22,522 per annum and benefits package.

Reporting to the Team Manager, you will provide a high quality level service according to contractual service level requirements.

What will you deliver?

Correctly and efficiently recording information relating to specified mail items utilising a number of different valuable recording systems.
Identifying suspected fraudulent items utilising technology provided and processing as per requirements for each unique business unit.
Producing banking documentation as per each unique business unit.
Identify items for repatriation as per each unique set of business unit rules.
Preparation and secure despatch of manifests and originals as per each unique business unit requirements.
Reconciliation of banking and manifest documentation.
Ensure mail trays are logged onto system at point of receipt and tray ID’s generated.
Ensure mail flows through to high speed opening, x-ray or scanning prep areas smoothly and efficiently as per the production plan.
Effectively and efficiently sort the mail by utilising the technology on the sort desks.
Ensure no cross contamination of envelopes occurs at any stage of the mail handling process.
Accurately preparing mail into batches for scanning.
Ensure sort desk is cleared down prior to commencing opening of another sites mail within set time and that all polylopes are sealed prior to the mail leaving the desk.
Scan documentation using a number of different high and mid volume production scanners utilising the correct scanner for the business unit and type of batch required to be scanned.
Ensure that rescan requests are processed within SLA.
Ensure any good housekeeping tasks are undertaken on the scanners or within the scanning room at the start and end of each shift.
Undertake any archiving tasks as required.
Report any areas of concern to the Team Leader.
Attend regular staff briefings to include general communications, Health and Safety, training.
Undertake any other duties and ad hoc tasks that may reasonably be expected by the Team Leader.
Adhere to the Company dress code.

What can we offer you?

On offer is a salary of £22,522 per annum and benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Able to demonstrate a flexible attitude by undertaking any ad hoc tasks considered reasonable by the Team Leader.
Ability to focus within a busy production environment and pay good attention to detail.
PC literate with good knowledge of Microsoft Applications (Word, Excel, Access).
Previous experience of data entry with a typing speed equivalent to a minimum of 45-50 w.p.m.
Good numeracy skills and reading and writing skills.
Abide by and promote good Health and Safety practices in the workplace.
Highly motivated and capable of multi-tasking, coupled with a team player attitude.
Courteous, helpful and ‘can do’ attitude.
Ability to communicate well at all levels.

This role includes a Basic DBS check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Contracts Administrator

EQUANS is looking for a Contracts Administrator to join our team based in Reading on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary banding of £25,000 - £26,500 per annum, dependant upon skills and experience as well as benefits package.

Working on the Water Compliance team, this is a key role in ensuring Compliance and Quoted remedial works are fully logged and prepared ahead of attendance at site, together with the upload of statutory documentation to various customer systems. The monitoring of supplier invoices ensures financial controls are maintained.

The ideal candidate will have strong knowledge of in-house systems and processes are required to undertake this role effectively. Time management skills and attention to detail feature strongly in the job holder’s ability to effectively complete all tasks within timescales.

What will you deliver?

Generate quoted works within SAP and Plan-on in a timely manner, updating the Quotation System with job numbers and any additional information as required.
Generate purchase orders for quoted works, materials, tooling and calibrations against engineer cost centres using purchasing system Coupa.
Liaise with the Regional Managers, Supervisors and Schedulers to schedule/assist arranging labour attendance and lab requirements for remedial works.
Uploading of all statutory documentation to internal trackers, and issue Stat Docs to designated customer Compliance Teams for upload to client portals / Sharepoint.
Monitor the Compliance Tracker and investigate and chase down missing or outstanding paperwork.
Maintain stock control system and raise POs when requested in order to maintain minimum stock levels or complete call-off requests.
Quality checking of invoices & credits within Coupa for correct and matching information, dispute discrepancies with subcontractor or suppliers.
Chase appropriate party for supporting information if not in place.
Liaise with the Regional Managers and Supervisors to effectively deal with subcontractor & supplier invoicing queries, escalating issues where necessary to Management team.
Arrange and order Supervisor and Engineer workwear through the Swift Industrial portal, logging items and distribution once items have been quality checked.
Carry out general administrative duties in line with the departmental policies & procedures as required including cross training on the other administrative roles to provide absence cover.
Undertake any ‘ad hoc’ duties as requested by Management Team.

What can we offer you?

On offer is a salary banding of £25,000 - £26,500 per annum, dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts. 
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Prior experience of CAFM systems (Coupa, ELogs & Planon) and purchasing systems advantageous.
Strong IT skills including full range of Microsoft applications.
Health & Safety awareness.
Ability to adapt to time critical situations and respond accordingly.
Knowledge of the Water Treatment industry advantageous.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Helpdesk Coordinator

EQUANS is looking for a Helpdesk Coordinator to join our team in Location on a temporary basis (11 month FTC). This is a full time role working 40 hours per week. On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package.

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Senior Service Co-ordinator will work with a team of Service Co-ordinators to ensure effective daily operations, adhering to performance standards for the contracts within the team, and monitoring resource and demand levels. You will have an in-depth knowledge of the contracts within your team and be able to react effectively to meet the needs of those contracts, You will liaise with contract teams on day to day matters, including the tracking of open work orders.

You will be expected to deliver excellent customer service, handling enquiries via phone, email and self-service channels. You will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate. You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.

What will you deliver?

Provide first-line supervision to a team of Service Co-ordinators to ensure daily operations are effective and efficient.
Liaise with Team Leaders to manage resources effectively to meet demand across all contracts within the team.
Track daily performance against contractual SLAs.
Ensure contract guides and information are up to date, liaising with contract teams where necessary.
Carry out monitoring to ensure quality and adherence to performance standards under the guidance of the Team Leader.
Act as first point of contact for contract team escalations.
Provide a friendly and professional point of contact for customers for any queries or concerns.
Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you?

On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks including.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Relevant customer service experience.
Knowledge of FM helpdesk operations.
Ability to manage workloads effectively.
Good written and verbal communication skills.
Self-motivated, professional and enthusiastic.
Positive team member but with the ability to work on own initiative.
Willingness to learn and embrace change.
Able to work in a fast-paced environment.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Customer Service Representative

Working in partnership with Cheshire West and Chest Council, EQUANS is looking for a Customer Service Representative to join our team based in Winsford on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23,400 per annum and benefits package.

You will work as part of a multi-functional integrated team, making and receiving enquiries by telephone, e-mail and other contact methods, primarily based at the Qwest Services’ Contact Centre in Winsford, Cheshire, (Qwest is a Joint Venture Company working with Cheshire West and Chester Council). Taking appropriate action to provide an efficient and effective customer experience and act as an intermediary between the customer and service areas.

Please note - the role is 37.5 hours per week, any 7.5 hours between 8.00am and 7.00pm from Monday to Friday, with an unpaid lunch break of 45 minutes each day.

What will you deliver?

Provide information, advice and services to residents on behalf of Qwest Services and Cheshire West & Chester Council.
Efficiently and effectively use information technology including a Customer Relationship Management system, MS office applications, call centre technology and the internet as well as shape its development in order to record and maintain an electronic record of customer details and their service requests.
Provide information, advice on services of the council, external agencies and organisations.
Take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate on behalf of the customer.
Work as part of the Customer Services Team to provide a cohesive service to the customer.

What can we offer you?

On offer is a salary of £23,400 per annum and benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Functional Maths and English, Confident Microsoft Office user.
Excellent communication skills with the ability to effectively engage with customers and colleague.
A great combination of empathy and resilience.
Experience of working in a fast paced Contact Centre with the experience of multi-channel contacts.
Excellent attention to detail.
Excellent time management.
A desire to provide a fantastic service to our residents.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Helpdesk Coordinator

EQUANS is looking for a Helpdesk Coordinator to join our team in Location on a temporary basis (12 month FTC). This is a full time role working 40 hours per week. On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package.

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

What will you deliver?

Provide first-line supervision to a team of Service Co-ordinators to ensure daily operations are effective and efficient.
Liaise with Team Leaders to manage resources effectively to meet demand across all contracts within the team.
Track daily performance against contractual SLAs.
Ensure contract guides and information are up to date, liaising with contract teams where necessary.
Carry out monitoring to ensure quality and adherence to performance standards under the guidance of the Team Leader.
Act as first point of contact for contract team escalations.
Provide a friendly and professional point of contact for customers for any queries or concerns.
Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs).
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you?

On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks including.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Relevant customer service experience.
Knowledge of FM helpdesk operations.
Ability to manage workloads effectively.
Good written and verbal communication skills.
Self-motivated, professional and enthusiastic.
Positive team member but with the ability to work on own initiative.
Willingness to learn and embrace change.
Able to work in a fast-paced environment.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Admin Coordinator

EQUANS is looking for an Admin Coordinator to join our team based in Stoke-on-Trent on a temporary basis (12 months). This is a full time role working 40 hours per week. On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package.

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

Equans provides Facilities Management Services to the His Majesty’s Court and Tribunal Service (HMCTS) across mainland Britain. Working across the country, the role of Admin Support will play a key part in facilitating the delivery of services, supporting the management function, and bringing about lasting improvements to service delivery.

Reporting into the Senior Admin Lead. There are several area’s which require focus broken down into the following categories with more detail listed below.

- - Financial.
  - People.
  - Performance.
  - Support.

You will work closely with the team but be expected to demonstrate the ability to work on your own initiative. A strong eye for detail will be required and the ability to manage multiple tasks at a time.

What will you deliver?

Management of WIP through to invoicing client.
Support regional teams in debt review.
BER/EN pick up.
Receipting/PO Queries, Invoicing.
Sickness Recording/RTW support.
Training Support.
BPSS.
Objective Setting Data.
Agency Support.
Backlog management.
Event Support, Roadshows/Engagement Surveys.
Quality of Work Mgmt.
Productivity Support.
Sub-Contractor CTC.
AIMS Support.
Fleet/Fuel.
Complaints Process.
Region Specific Support.

What can we offer you?

On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Previous experience within Administration.
Able to manage workload efficiently.
Experienced with Microsoft Office packages.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.