support-services-Customer Services and Administration Archives | Page 2 of 2

Production Planner

Equans is looking for a Production Planner to join our team in Birmingham, Kingstanding on a permanent basis. This is a full time role. On offer is a competitive salary and benefits package.

What will you deliver?

Provide an effective administrative service to the office and site team
To ensure all required databases are kept up to date in a timely manner
Data input and scanning documents for uploading onto the client’s information portal
Professional and courteous when handling visitors and telephone communications
Prioritising and managing workload

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous administrator experience
Ability to competently operate MS office
Professional approach and manner
Timekeeping skills to meet deadlines

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: CUSENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Trainee Customer Experience Liaison Officer

EQUANS are recruiting for a Trainee Customer Experience Liaison Officer to be based in the North East Region. This is a full-time permanent role, working 39 hours per week. On offer is a competitive salary and benefits package.

General Overview

Equans are looking to recruit a number of trainee Customer Experience Liaison Officer positions which will be based on sites supporting customers throughout refurbishment works to their home across the North East of England. We are particularly looking for candidates with strong customer service skills who would be willing to train in the construction industry. The purpose of the role is to provide effective liaison between the Site Team and members of the public affected by our work and to assist in the smooth running of contracts and provide a personalized Customer Liaison

support.

Key Accountabilities

Ensure implementation of all Company Policies and Procedures.
To keep all tenants fully informed as to the programme of events regarding their particular dwelling
To regularly visit tenants to establish and resolve any problems that may arise or have already arisen
To work closely with the Client and their representatives in ensuring good relations are maintained with tenants and the expeditious execution of the works
To immediately inform the Site Manager of any serious problems arising
To contribute to a report every week for the Site of events occurring / affecting tenants. This report is to include: All complaints or problems encountered and how they have been remedied, confidential notes on addresses where issues may occur
To deal with customer complaints in accordance with the QA Procedure
To attend site meetings / team meetings or any meetings relevant to site
To provide Handover Packs and instruct on new installations
Advise Site Manager directly and immediately of any situations that have, or are likely to, cause conflict with tenants
Be responsible for your safety and others around you, including public protection
Make every effort to attend all mandatory courses related to your role
Comply with all the roles and responsibilities as set out within the SHEQ management system

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills and abilities

High level of computer literacy in MS Office (Word – Intermediate, Excel – Intermediate, Outlook – Intermediate Teams - Intermediate)
Competent, clear and concise writer
Excellent verbal communication skills
Good level of numeracy
Strong presentation skills
Good influencing skills
Other IT packages

Experience

Customer Experience/Resident Liaison

Key Attributes

Confident communicator able to communicate at all levels with the ability to talk to people of various educational, social and ethnic backgrounds
Reliable, confident and with a positive attitude
Adaptable
Self-motivated but also able to work as part of a team
Organised and methodical
Able to have an in-depth overview of what is going on within the site teams with the ability to manage the issues rather than dealing with them personally
Resident focused with an excellent understanding of client and customer needs.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Contract Administrator

Equans is recruiting for a Contract Administrator to be based in Avondale House, Bellshill. This is a 12 month Fixed Term Contract working 40 hours per week. On offer is a competitive salary and excellent benefits package.

What will you deliver?

Answering telephone calls, communicating with Engineers, Customers, suppliers and sub-contractors as and when required
Assigning work to soft services providers to ensure all consumables, waste, window cleaning, Pest Control, contractual obligations are met fully
Collating meter readings, chasing engineers for completion, and associated reporting
Daily reactive reporting to the client
Assigning subcontractor reactive work orders to the relevant subcontractor
Ensuring Sub-contractor Planner is accurately maintained at all times
Completion of the monthly client performance dashboard report
Raising Purchase Orders and receipting invoices with meticulous attention to detail
Problem solving – assisting with operational problems and finding a resolution through CAFM systems, Coupa, SAP, Egencia etc
Assisting the Account Manager with all aspects of the operation including but not limited to booking travel, organising meetings, completing Spreadsheets and writing performance reports
Proficient IT skills; with the ability to use various computer packages proficiently, including, SAP, Planon, Coupa, Word and Excel.(Training on SAP/Planon & Coupa). Also accessing and updating Customers Portals
Other administrative duties as required to support business needs

What can we offer you?

On offer is a competitive salary and in addition you will receive an excellent benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications,
collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Proficient user of MS Office Applications including Word and Excel. Ideally a working knowledge of SAP, Planon and Coupa, although training will be given on these applications.
A professional and courteous manner is required at all times; ability to communicate effectively with colleagues, managers and customers.
Excellent organisational skills; the ability to manage and organise heavy workloads, prioritising relevant business needs
Excellent interpersonal skills, the ability to understand and liaise with others

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
 

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

CUSENG

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Payroll Administrator

EQUANS are recruiting for a Payroll Administrator to be based at Quorum Business Park. This is a permanent full-time role working 37.5 hours per week. On offer is a salary banding of £24,500 - £26,500 per annum dependant upon skills and experience as well as benefits package.

You will maintain effective procedures and processes to ensure accuracy of salaries, statutory payments and reporting in line with agreed SLAs.

As a member of our Shared Services team, you will have the ability to work flexibly from our brand-new office space at the Quorum Business Park for 2 days each week, with 3 days at home. Our team embraces a culture of flexibility, support and inclusivity where employee wellbeing and development is at the forefront of all we do.

This role offers you the chance to truly contribute to a multinational company that’s pushing boundaries in creating a greener, more connected world. Working in our dynamic and buzzing office at Quorum Business Park, you’ll be part of a close-knit, supportive team that values flexibility, collaboration, and well-being. With top-notch amenities like restaurants, a gym, and excellent transport links, this is more than just a workplace – it’s a place where you can thrive and make a real difference in shaping a greener, more connected world.

What will you deliver?

- Operate in line with payroll and pension procedures and processes including: Timesheet input, Process payroll cycle, Input pension amendments and process auto enrolment, Pay and pension enquiries, Absence Administration, Statutory and Voluntary deductions from pay, Statutory payments, Loading of Interface files, Liaise with HR as appropriate, Tax code changes, P45, RTI submissions, Annual pension returns, Pension reconciliation and upload to providers portals.
- Ensure the requisite transactions are processed in the pension scheme.
- Complete payroll accounting entries and prepare and scrutinise the payroll journals.
- Prepare, check and load the interface files.
- Have a good working knowledge of payroll and pension processes, legislation and compliance requirements.
- Ensure all process documentation/operating procedures are up to date.
- Liaison with HR as required and support the Payroll Team.
- Identify opportunities for process improvement liaising productively with the Continuous Improvement team.
- Encourage the team to identify opportunities for improvement.
- Deliver agreed improvement initiatives as and when required.
- Provide high standards of customer service, consistency with service levels agreements and operational compliance.

What can we offer you?

On offer is a salary banding of £24,500 - £26,500 per annum dependant upon skills and experience as well as benefits package, which includes;

- Pension Scheme
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

- Experience in operating within a Payroll/Pensions team in a transaction processing environment – Required.
- HR & Payroll systems development. – Desirable.
- Experience of SAP database - Required
- Advanced skills and knowledge of Microsoft packages.
- Knowledge of current GDPR.
- Excellent attention to detail.
- Excellent team player being mutually supportive.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.

For more information about EQUANS, please visit:

https://www.equans.co.uk

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Planner

EQUANS are recruiting for a Planner to be based in Oldham. This is a 6-month FTC full-time role working 37 hours per week. On offer is a competitive salary and benefits package.

General Overview

The role of the planner is to support the contract supervisors by scheduling and planning the work for a team of multi-disciplined operatives/ engineers, ensuring the operatives / engineers are fully utilised, jobs are closed in a timely manner and appointments are booked in for any works not completed at first visit.

Key Accountabilities

Carry out various tasks to a high standard as instructed, including but not limited to:

Scheduling appointments through Equans IT system currently Castleton Maintain
Ensuring the operative / engineer is fully utilized throughout the day
Arranging follow on appointments for any jobs not completed on first visit.
Closing jobs in the system complete or cancelled as the day unfolds.
Clear critical numbers report daily
Communication with operatives / Engineers on site
Written and verbal communication with MCC / Northwards
Dealing with the repairs chase mailbox
Customer Satisfaction surveys
Work in any workstream as required
Any administration task to support the planning role

Assist with the adherence to the Company quality standards including:

Compliance with Equans procedures and processes
Maintain and care for all Equans property
To wear appropriate clothing / uniform
To ensure areas of work areas left clean and tidy at the end of the day
Liaison with all stakeholders
Material co-ordination
Ensure accurate / timely completion of any relevant documentation
To oversee/assist in the training of new starters as required
Any other reasonable management request

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills and abilities

Excellent organisational skills
Ability to deliver high quality Customer service
Ability to communicate professionally at all levels
Current and Valid Full & Clean UK driving license
Professional attitude and approach to work
Ability to competently operate IT packages eg. MS office

Experience

Experience of Partnership arrangements
Experience of Responsive Repairs or service contacts
Understanding of local government and RSL’s
Understanding of an appointment process
Previous Planning experience

Key Attributes

Self-motivated
Enthusiastic
Flexible & adaptable
Good communicator
Ability to work both alone and as part of a team
Well presented

Reliable
Polite and Courteous
Customer Care focused
Professional attitude to work

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Site Administrator

EQUANS is looking for a Site Administrator to join our team! Your head office base is Hatfield, your time will be split between Hatfield and our two sites located at Camden and Barnett. You will be required to drive in between site and the office, therefor we cover expenses for travel to sites.

We are looking for someone with administration experience working in a construction environment. You will be able to pick up new systems quickly with training provided.

In return we offer a full time permanent position, with a salary between £26,000 - £28,000 depending on your skills and experience.

If this sounds like something you would be interested in, we would love to hear from you!

What will you deliver?

The main purpose of the role is to provide administrative support to the relevant department and as required whilst organising and supervising all the administrative activities that facilitate the smooth running of the site.

Working alongside refurbishment team on social housing
Managing and updating systems
Attending site to get updates from site team
Attending office to update information onto relevant systems
Ensure office filing systems are up to date in line with GDPR / client contracts and modify accordingly
Be able to utilise knowledge and experience to ensure quick solutions are provided

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Strong Microsoft Office experience, particularly Word, Excel and Outlook.
Experience of working in the construction industry
Previous experience in an administrative role
Ability to pick up new systems quickly
High level of organisation skills
Full UK driving license

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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