Contracts Administrator

EQUANS is looking for a Contracts Administrator to join our team based in Reading on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary banding of £25,000 - £26,500 per annum, dependant upon skills and experience as well as benefits package. 

 

Working on the Water Compliance team, this is a key role in ensuring Compliance and Quoted remedial works are fully logged and prepared ahead of attendance at site, together with the upload of statutory documentation to various customer systems. The monitoring of supplier invoices ensures financial controls are maintained.

The ideal candidate will have strong knowledge of in-house systems and processes are required to undertake this role effectively. Time management skills and attention to detail feature strongly in the job holder’s ability to effectively complete all tasks within timescales.  

What will you deliver? 

  • Generate quoted works within SAP and Plan-on in a timely manner, updating the Quotation System with job numbers and any additional information as required. 
  • Generate purchase orders for quoted works, materials, tooling and calibrations against engineer cost centres using purchasing system Coupa. 
  • Liaise with the Regional Managers, Supervisors and Schedulers to schedule/assist arranging labour attendance and lab requirements for remedial works. 
  • Uploading of all statutory documentation to internal trackers, and issue Stat Docs to designated customer Compliance Teams for upload to client portals / Sharepoint. 
  • Monitor the Compliance Tracker and investigate and chase down missing or outstanding paperwork.
  • Maintain stock control system and raise POs when requested in order to maintain minimum stock levels or complete call-off requests.
  • Quality checking of invoices & credits within Coupa for correct and matching information, dispute discrepancies with subcontractor or suppliers.
  • Chase appropriate party for supporting information if not in place.
  • Liaise with the Regional Managers and Supervisors to effectively deal with subcontractor & supplier invoicing queries, escalating issues where necessary to Management team. 
  • Arrange and order Supervisor and Engineer workwear through the Swift Industrial portal, logging items and distribution once items have been quality checked. 
  • Carry out general administrative duties in line with the departmental policies & procedures as required including cross training on the other administrative roles to provide absence cover.
  • Undertake any ‘ad hoc’ duties as requested by Management Team. 

What can we offer you? 

On offer is a salary banding of £25,000 - £26,500 per annum, dependant upon skills and experience as well as benefits package, which includes; 

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.  
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks. 
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Prior experience of CAFM systems (Coupa, ELogs & Planon) and purchasing systems advantageous.
  • Strong IT skills including full range of Microsoft applications.
  • Health & Safety awareness.
  • Ability to adapt to time critical situations and respond accordingly.
  • Knowledge of the Water Treatment industry advantageous.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

by

Helpdesk Coordinator

EQUANS is looking for a Helpdesk Coordinator to join our team in Location on a temporary basis (11 month FTC). This is a full time role working 40 hours per week. On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package. 

 

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Senior Service Co-ordinator will work with a team of Service Co-ordinators to ensure effective daily operations, adhering to performance standards for the contracts within the team, and monitoring resource and demand levels. You will have an in-depth knowledge of the contracts within your team and be able to react effectively to meet the needs of those contracts, You will liaise with contract teams on day to day matters, including the tracking of open work orders. 

You will be expected to deliver excellent customer service, handling enquiries via phone, email and self-service channels. You will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.  You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.

What will you deliver? 

  • Provide first-line supervision to a team of Service Co-ordinators to ensure daily operations are effective and efficient. 
  • Liaise with Team Leaders to manage resources effectively to meet demand across all contracts within the team. 
  • Track daily performance against contractual SLAs.
  • Ensure contract guides and information are up to date, liaising with contract teams where necessary.
  • Carry out monitoring to ensure quality and adherence to performance standards under the guidance of the Team Leader.
  • Act as first point of contact for contract team escalations.
  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs). 
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
  • Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
  • Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers. 
  • Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you? 

On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package, which includes; 

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks including.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Relevant  customer service experience.
  • Knowledge of FM helpdesk operations.
  • Ability to manage workloads effectively.
  • Good written and verbal communication skills.
  • Self-motivated, professional and enthusiastic.
  • Positive team member but with the ability to work on own initiative.
  • Willingness to learn and embrace change.
  • Able to work in a fast-paced environment.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

by

Finance Administrator

EQUANS is looking for a Finance Administrator to join our team based at Tameside General Hospital on a temporary basis (14 months). This is a full time role working 37.5 hours per week. On offer is salary of £31,668 - £32,000 per annum, dependant upon skills and experience as well as benefits package. 

 

Reporting into the Performance Manager, you will provide administrative support, covering financial, purchasing functions and general support to the account management team as required.

What will you deliver? 

  • Ensure WIP, POEM and GRIR reports are maintained in line with finance policy and agreed targets dealing with any queries as required. 
  • Ensure all supplier invoices are accurately and efficiently processed in accordance with relevant policies and procedures.
  • Process Purchase Card transactions ensuring data is accurate using MiVision commercial banking system.
  • Resolve invoice queries and deals with legal notices from suppliers as required, within appropriate timescales.
  • Liaise with finance and management teams to resolve queries.
  • Liaising with suppliers, Trust Representatives and sub-contractors, chasing outstanding works and invoices.
  • Raise Purchase Orders on Coupa system as required and in accordance with policies and procedures.
  • Receipt Purchase Orders efficiently to ensure supplier payment in line with terms of contract.
  • Responsible for generating the contracts monthly invoices for the client, including all material costs and sub contract costs.
  • Assist the contract with the production of monthly Payment Report.
  • Provide monthly timesheet information relating to overtime and staff agency costs.
  • Maintain Training Matrix for all staff ensuring all training is up to date, book training courses and communicate effectively with training provider, staff candidates and management team to ensure staff are released from duties with minimum disruption to service.
  • Input sickness absence on SAP system as required.
  • Ensure client PO’s and client invoicing is appropriately maintained.
  • Ensure all variable works are appropriately planned and completion dates agreed within prescribed parameters.
  • Generates and maintain all records/spreadsheets as appropriate. 
  • Establish excellent working relationship with clients, contract managers, sub-contractors and suppliers.
  • Provides administrative support to management team as required.
  • Assist with booking travel and accommodation as required.
  • Attend meetings, take, transcribe and distribute meeting minutes and notices as required.
  • Attend mandatory training and participate in e-Learning sessions.
  • Maintain safe work area and report accidents or near misses to the Performance Manager and incident reporting system.
  • Report any issues to the Performance Manager and make recommendations on improvements to the service.
  • Collaborate and co-operate with work colleagues, representatives and users of the service to deliver a customer focussed service.
  • Contribute to the goals and aims of the organisation.
  • Support the organisation’s commitment to a Zero Harm environment.
  • Filing and archiving duties as required for the Contract.
  • Undertake any other ad hoc duties commensurate with grade.
  • Attend training courses as required by the organisation.

What can we offer you? 

On offer is salary of £31,668 - £32,000 per annum, dependant upon skills and experience as well as benefits package, which includes; 

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Previous experience working in a similar role.
  • Proficient knowledge of Microsoft Office Applications including Excel and Word.
  • Working knowledge of Coupa, SAP, BI Launchpad, Maximo.
  • Excellent organisational skills and the ability to manage and organise heavy workload.
  • Excellent time management skills.
  • Excellent interpersonal and communication skills.
  • Ability to work effectively as part of a team and on own initiative with minimum supervision.
  • Excellent English grammar and spelling.
  • Understanding of confidentiality.
  • Attention to detail and high level of accuracy.
  • Ability to motivate and build interpersonal working relationships.
  • AAT or equivalent accountancy qualification would be an advantage.

This role includes a Standard DBS check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

by

Customer Service Representative

Working in partnership with Cheshire West and Chest Council, EQUANS is looking for a Customer Service Representative to join our team based in Winsford on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23,400 per annum and benefits package. 

 

You will work as part of a multi-functional integrated team, making and receiving enquiries by telephone, e-mail and other contact methods, primarily based at the Qwest Services’ Contact Centre in Winsford, Cheshire, (Qwest is a Joint Venture Company working with Cheshire West and Chester Council). Taking appropriate action to provide an efficient and effective customer experience and act as an intermediary between the customer and service areas.

Please note - the role is 37.5 hours per week, any 7.5 hours between 8.00am and 7.00pm from Monday to Friday, with an unpaid lunch break of 45 minutes each day.

What will you deliver? 

  • Provide information, advice and services to residents on behalf of Qwest Services and Cheshire West & Chester Council. 
  • Efficiently and effectively use information technology including a Customer Relationship Management system, MS office applications, call centre technology and the internet as well as shape its development in order to record and maintain an electronic record of customer details and their service requests.
  • Provide information, advice on services of the council, external agencies and organisations.
  • Take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate on behalf of the customer.
  • Work as part of the Customer Services Team to provide a cohesive service to the customer.

What can we offer you? 

On offer is a salary of £23,400 per annum and benefits package, which includes; 

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Functional Maths and English, Confident Microsoft Office user.
  • Excellent communication skills with the ability to effectively engage with customers and colleague.
  • A great combination of empathy and resilience.
  • Experience of working in a fast paced Contact Centre with the experience of multi-channel contacts.
  • Excellent attention to detail.
  • Excellent time management.
  • A desire to provide a fantastic service to our residents.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

by

Compliance Coordinator

EQUANS is looking for a Compliance Coordinator to join our team based in Stoke-on-Trent on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package. 

 

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Compliance Co-ordinator is expected to deliver excellent administration skill, including email and admin. You will respond to, plan and organise the full life cycle of planned maintenance works through to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching of Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.  You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.

The ROC is a key service in ensuring the effective delivery of facilities management services to a wide range of contracts within the education, healthcare, public and leisure sectors. As first point of contact for all FM requirements, the Support Centre has to deliver high quality, responsive, flexible and effective services at all times.

What will you deliver? 

  • Provide a friendly and professional point of contact for the Operations Team and Sub Contractors for any queries or concerns.
  • Interpret and log data, inputting details into an in-house system, providing and tracking of work on a regular basis understanding of the status of the work and ensure SLA’s are met.
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that rensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
  • Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
  • Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
  • Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you? 

On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package, which includes; 

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme. 
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Relevant  customer service experience .
  • Good written and verbal communication skills.
  • Self-motivated, professional and enthusiastic.
  • Positive team member but with the ability to work on own initiative.
  • Willingness to learn and embrace change.
  • Able to work in a fast-paced environment.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

by

Helpdesk Coordinator

EQUANS is looking for a Helpdesk Coordinator to join our team in Location on a temporary basis (12 month FTC). This is a full time role working 40 hours per week. On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package. 

 

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Senior Service Co-ordinator will work with a team of Service Co-ordinators to ensure effective daily operations, adhering to performance standards for the contracts within the team, and monitoring resource and demand levels. You will have an in-depth knowledge of the contracts within your team and be able to react effectively to meet the needs of those contracts, You will liaise with contract teams on day to day matters, including the tracking of open work orders. 

You will be expected to deliver excellent customer service, handling enquiries via phone, email and self-service channels. You will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.  You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.

What will you deliver? 

  • Provide first-line supervision to a team of Service Co-ordinators to ensure daily operations are effective and efficient. 
  • Liaise with Team Leaders to manage resources effectively to meet demand across all contracts within the team. 
  • Track daily performance against contractual SLAs.
  • Ensure contract guides and information are up to date, liaising with contract teams where necessary.
  • Carry out monitoring to ensure quality and adherence to performance standards under the guidance of the Team Leader.
  • Act as first point of contact for contract team escalations.
  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs). 
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
  • Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
  • Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers. 
  • Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you? 

On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package, which includes; 

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks including.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Relevant  customer service experience.
  • Knowledge of FM helpdesk operations.
  • Ability to manage workloads effectively.
  • Good written and verbal communication skills.
  • Self-motivated, professional and enthusiastic.
  • Positive team member but with the ability to work on own initiative.
  • Willingness to learn and embrace change.
  • Able to work in a fast-paced environment.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Admin Coordinator

EQUANS is looking for an Admin Coordinator to join our team based in Stoke-on-Trent on a temporary basis (12 months). This is a full time role working 40 hours per week. On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package. 

 

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

Equans provides Facilities Management Services to the His Majesty’s Court and Tribunal Service (HMCTS) across mainland Britain. Working across the country, the role of Admin Support will play a key part in facilitating the delivery of services, supporting the management function, and bringing about lasting improvements to service delivery.

Reporting into the Senior Admin Lead. There are several area’s which require focus broken down into the following categories with more detail listed below. 

      • Financial.
      • People.
      • Performance.
      • Support.

You will work closely with the team but be expected to demonstrate the ability to work on your own initiative. A strong eye for detail will be required and the ability to manage multiple tasks at a time. 

What will you deliver? 

  • Management of WIP through to invoicing client.
  • Support regional teams in debt review.
  • BER/EN pick up.
  • Receipting/PO Queries, Invoicing.
  • Sickness Recording/RTW support.
  • Training Support.
  • BPSS.
  • Objective Setting Data.
  • Agency Support.
  • Backlog management.
  • Event Support, Roadshows/Engagement Surveys.
  • Quality of Work Mgmt.
  • Productivity Support.
  • Sub-Contractor CTC.
  • AIMS Support.
  • Fleet/Fuel.
  • Complaints Process.
  • Region Specific Support.

What can we offer you? 

On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package, which includes; 

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Previous experience within Administration.
  • Able to manage workload efficiently.
  • Experienced with Microsoft Office packages.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

by

Admin Coordinator

EQUANS is looking for an Admin Coordinator to join our team based in Stoke-on-Trent on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package. 

 

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

Equans provides Facilities Management Services to the His Majesty’s Court and Tribunal Service (HMCTS) across mainland Britain. Working across the country, the role of Admin Support will play a key part in facilitating the delivery of services, supporting the management function, and bringing about lasting improvements to service delivery.

Reporting into the Senior Admin Lead. There are several area’s which require focus broken down into the following categories with more detail listed below. 

      • Financial.
      • People.
      • Performance.
      • Support.

You will work closely with the team but be expected to demonstrate the ability to work on your own initiative. A strong eye for detail will be required and the ability to manage multiple tasks at a time. 

What will you deliver? 

  • Management of WIP through to invoicing client.
  • Support regional teams in debt review.
  • BER/EN pick up.
  • Receipting/PO Queries, Invoicing.
  • Sickness Recording/RTW support.
  • Training Support.
  • BPSS.
  • Objective Setting Data.
  • Agency Support.
  • Backlog management.
  • Event Support, Roadshows/Engagement Surveys.
  • Quality of Work Mgmt.
  • Productivity Support.
  • Sub-Contractor CTC.
  • AIMS Support.
  • Fleet/Fuel.
  • Complaints Process.
  • Region Specific Support.

What can we offer you? 

On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package, which includes; 

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks.
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

 

  • Previous experience within Administration.
  • Able to manage workload efficiently.
  • Experienced with Microsoft Office packages.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Management Accountant

Equans is looking for a Management Accountant to join our team at Jo Richardson Community School on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary and benefits package.

The role offers hybrid working. There is an expectation to be on site 3 days per week. 

The Management Accountant is responsible for delivering professional, timely and accurate financial reporting & forecasting, for a range of business units. This is a broad role, which encompasses financial management, contractual support and risk management.

What will you deliver?

  • Take responsibility for producing timely/accurate/compliant monthly financial results (P&L and balance sheet), for each of the service lines within your scope. Produce forecasting exercises (budget and re-forecasts). Monitor, track and analyse the operational expenses in the month and recommend efficiencies where possible.
  • Presentation of meaningful trends and variance analysis to enable your customers to make informed decisions. Provision of internal and statutory audit justifications as required
  • Take responsibility for the production of key financial indicators. Analyse and provide recommendations to site management, to optimise the Company’s position (i.e. supplier payments, debtor days, etc)
  • Preparation of the monthly core service fee invoice and other invoices based on contractual information and operational records on non-core activity
  • Monitoring and chasing of debt with clients with a view to optimising cashflows in accordance with contractual arrangements
  • Evaluate and challenge - using appropriate data and analytics - the budgeting and operations of each site and service line: resource levels, performance vs. output specifications and suitable benchmarks
  • Support general managers to minimise performance penalties. Analyse root causes /recommendations
  • Liaise with relevant staff to improve paper flow and cash flow, making suggestions where appropriate
  • Assisting with analysing / auditing contractual compliance and risks, to provide sound support to site management, and ensure that the business is gaining full entitlement of contractual arrangements
  • Provide support to your manager and business leaders when pricing contractual variations and tendering for new opportunities (pricing, modelling, etc)
  • Play a key role with the Operational team reviewing the monthly Performance Management System with a view to minimising risk to the business
  • Take an active part in the optimisation of our management systems and reporting suite – to provide meaningful financial information to our customers, in the most effective way
  • Generate improvement areas for implementation

What can we offer you?

On offer is a competitive salary, bonus and benefits package, which includes;

  • 25 days annual leave (+ public holidays)
  • Life Cover equivalent to 2 times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
  • 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

  • Working towards or part qualified CIMA, ACA or ACCA qualification
  • Ability to analyse complex data
  • Strong Excel skills
  • Strong communicator

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. 

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

 

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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Local Transport Plan Assistant

EQUANS is looking for a Local Transport Plan Assistant to join our team in Grimsby on a permanent basis. This is a fulltime role working Monday to Friday. On offer is a competitive salary and benefits package. 

EQUANS is North East Lincolnshire Council’s long-term Regeneration Partner delivering a number of services on their behalf, including the Highways & Transport Service. This role is required to support the Senior Transport Policy Officer, to ensure the effective development of highways and transport strategies and the administration of an annual programme of traffic, transport, road safety and highway maintenance schemes.  The LTP Assistant will carry out duties to support the development of the Council’s new Local Transport Plan strategy document and the effective administration and delivery of the annual LTP programme of schemes.

You will assist in the delivery of the Transport Team’s day to day functions and the development of North East Lincolnshire Council’s Local Transport Plan strategy.  Key requirement will be to provide clear and effective communications (both written and verbal), the ability to carry out research concerning national and regional transport policy and to investigate examples and areas of good practice.    

You will report to the Senior Transport Officer and will contribute ideas for the delivery of the service improvement and efficiency. 

 

What will you deliver? 

  • To support the development of North East Lincolnshire Council’s Local Transport Plan Strategy.
  • Support the commissioning of external consultants including the preparation of tender documents, purchase orders and invoicing. 
  • Dealing with internal and external stakeholders responding to a range of enquiries relating to strategy development and programme delivery.
  • Assist with the development and delivery of internal and external stakeholder workshops and public consultation events in line with agreed standards.
  • Conduct research into best practice.
  • Assist with data collection exercises including undertaking and analysing surveys and technical data and presenting results in a variety of formats.
  • Maintain a LTP programme delivery spreadsheet and complete a monthly highlight report summarising delivery progress and performance.
  • To provide a welcoming customer service function and maintain a polite and professional manner at all times.
  • Identify and highlight project risks, escalating to others when appropriate.
  • Process incoming correspondence at all levels and maintain a log of project related enquiries such as those from formal Customer Requests. Track progress and ensure response is within prescribed timescales.
  • Create purchase orders and process invoices and monthly accounts, maintain budgetary records and assist in the preparation of monthly and other financial reporting.
  • Support the Senior Transport Officer in contributing to the development, maintenance and organisational / overall understanding of the Local Transport Plan strategy.
  • Commitment to continuous personal development and embrace learning and development opportunities. Engage in the objective setting and performance review process.
  • Carry out other duties and responsibilities of a similar nature and at a similar level of responsibility to those described, which may be allocated from time to time to meet service delivery needs.
  • Undertake such other duties as may be reasonably expected at this level.

 

What can we offer you? 

On offer is a competitive salary, and benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to1.5 annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app 

Who are we looking for? 

Essential: Experience, Knowledge, Personal Specification and Qualifications

 

  • GCSE pass at grade C or above (or equivalent) in Maths and English Language (C)
  • Experience of dealing effectively with members of the public (A/I)
  • Experience of carrying out research projects (A/I)
  • Good team worker (A/I)
  • Ability to prioritise their own workload and work to deadlines under guidance (A/I)
  • Strong oral and written communication skills (A/I)
  • Experience in using Microsoft Office, including using e-mail, Teams and electronic calendar (A/I)
  • Experience of working in a team to deliver a specific goal or target (A/I)
  • Customer Focus (A/I)

 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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