Operational Lead

EQUANS is looking for an Operational Lead to join our team based in Kidderminster on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £25,545 per annum and benefits package.  This role is to support the Team Managers in the day-to-day delivery of the DWP-DDMS contract operations in line with contract requirements during allocate shift hours, ensuring service delivery against SLA and KPI requirements, whilst ensuring all SHEQ deliverables are effectively managed and provided for at all times. What will you deliver?  

• Provide day-to-day management support and staff motivation to the allocated DDMS staff group ensuring that all relevant operational activities are completed in line with contractual qualitative and quantitative service level requirements.
• Develop and maintain relationships with all operational staff through demonstrable leadership techniques and effective inter-personal skills.
• Maintain communication links between all DDMS operational personnel through close liaison with other Operations Leads ensuring maximum efficiency of the combined entity.
• Close liaison with the all Team Managers and the Resource Administrator to ensure that the daily resource plan and daily activity plan are delivered to meet or exceed business expectations.
• Provide direct support to the Team Manager in monitoring and effectively managing attendance, absence and holidays.
• Provide direct support to the Team Manager in managing the individual and team performance.
• Assist the Team Manager in proactively dealing with performance issues of individual team members through personal development and objective monitoring.
• Assist the Team Manager in proactively seeking continuous improvement in terms of both quality and productivity from individual team members and from the team as an entity.
• Promote a safe and healthy working environment in accordance with current legislation and both Company and customer policies.
• Ensure Company standards for environmental management systems and procedures are applied and complied with at all times.
• Actively demonstrate the company values of “Integrity, Teamwork, Excellence and Respect” in all actions and behaviours.

 What can we offer you?  On offer is a salary of £25,545 per annum and benefits package, which includes;  

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

  Who are we looking for?  

• Excellence in people management and driving individual motivation to perform.
• Experience of first line or second line management level.
• Experience of industrialised mailroom, document management, or similar environment.
• Experience of developing strong relationships with senior managers.
• Strong, written, numeracy and interpersonal skills.
• Good leadership and coaching skills.
• Ability to quickly assimilate and articulate performance data.
• Process orientated and experience of using technology to support delivery.

 This role includes a Basic DBS check therefore ability to pass is essential.  Who are we?  EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. EQUANS is a Bouygues group company.  What’s next?  If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.  At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.  The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.