Performance Manager

Equans is looking for a Performance Manager to join our team in Leeds on a permanent basis. This is a full-time role. On offer is a competitive salary and benefits package.

General Overview

Reporting to the Anchor repairs property services and Operations Manager. The Performance Manager will have responsibility for overseeing and managing the Anchor Repair call centre and planning help desk that delivers repairs to Anchor occupied properties and communal areas to sheltered, retirement and care home customers over the age of 55.

The position is to oversee the production, monitoring, and management of internal and external KPI’s data and reports to maximize the operational and contractual performance of the contract.

The role requires close collaboration, co-ordination, and communication with all stake holders, especially the Equans Contract Managers and Site Managers, along with the Anchor Surveyors, Customers, operatives and sub-contractors.

What will you deliver?

• To manage and oversee the Anchor Repair call centre and planning help desk ensuring daily tasks are completed in line with contract requirements via the MRI Maintain Dashboard targets.
• To oversee the planning function of the contract ensuring that the most efficient plans are produced in conjunction with the Site Manager via a repair day for mail merge distribution to locations for appointment confirmation
• Ensuring that all responsive orders are appropriately categorised in accordance with the Anchor Responsive Repair priority classification.

 

• Managing staff holidays/sickness within the team, making sure enough cover is always available to ensure service is maintained

 

• Be the escalation point for the Call Centre and planning team on daily operational issues.

 

• Working closely with sub-contractors and directly employed operatives to ensure that all maintenance tasks required under the contract are completed within contractual timescales.

 

• Production of accurate weekly dashboard reports from our EQUANS Management Systems for weekly Anchor surveyor meeting and Monthly Core Groups providing mitigation where applicable against failed completion targets.

 

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience of managing a team of planners/administrators

.

• Experience of managing maintenance and service programmes

 

• Strong ICT skills including experience of hand-held technology

 

• Strong staff management skills

 

• Experience of managing sub-contracted supply chains

 

• Good understanding and appreciation of effective customer care

 

• Good standard of record keeping and administration

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.