Jeopardy Supervisor

EQUANS is looking for a Jeopardy Supervisor to join our team based in Rotherham on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package. 

We are recruiting a new post for a Jeopardy Supervisor reporting to the Workflow Manager based at the Rotherham Office. The candidate will be responsible for supporting the Rotherham, Barnsley & Bassetlaw PFI Schools contracts working to minimise the risk of financial deductions associated with SLA failures and or Unavailability. You will proactively monitor the open work orders on the helpdesk to ensure compliance with the SLAs and KPIs outlined in our commercial contracts. You will collate and analyse the data highlighting risk and improvement opportunities and work in collaboration with the workflow team to ensure that work orders are being managed proactively to mitigate the future risk of deductions. This shall include identifying and prioritising higher value deductions / work orders where multipliers or ratchets are being applied to penalties. Identifying and recording in Maximo mitigating factors relating to work orders and identifying to the workflow team where relief or extension of time requests can be applied.

You will support and contribute to producing monthly pay-mech reports in readiness for submission within monthly reporting packs including co-ordinating responses to mitigations within the pay-mech reports. The candidate will also provide learning outputs from pay-mech deductions which shall be utilised for training purposes for the workflow, operational and site-based teams. 

What will you deliver? 

• Act as focal point for jeopardy management processes across all helpdesk work order requests, acting as the interface between the workflow, operational, commercial, site teams and service partners to ensure that the deduction risk to EQUANS is minimised. 
• Support the mapping of bespoke Jeopardy Management processes including agreeing demarcation of responsibility between Workflow, Operational and site teams. Support the training and roll out of new processes to the respective teams. 
• Proactively review Maximo and Power BI dashboards to identify work orders that are at risk or breaching SLA. Proactively communicate risk, suggested remedies and co-ordinate responses between workflow, site based, sub-contractors and operational teams to minimise future deductions.
• Liaising with sub-contractors and in house operatives to confirm attendance details for all works raised and ensure appropriate reports are received and work orders closed with accurate date/times. Supporting workflow teams by updating Maximo Job Notes directly. 
• Reviewing breached helpdesk work orders, support workflow team in facilitating completion of work orders, potential mitigation or extension of time requests or other appropriate relief events to minimise risk.
• Identifying and prioritising higher value deductions / work orders where multipliers or ratchets are being applied to penalties to ensure that the correct levels of escalation and focus are applied to minimise deductions. 
• Produce analytical data reports on helpdesk work order performance in month, including regular updates / forecast on potential future Pay-mech deductions. 
• Produce routine reports/presentations/statistical data for the management team to assist with the effective management of the contract.
• Qualitive reviews, maintenance and management of CAFM system data inputting, ensuring accurate recording, population, and distribution of work orders is being carried out.
• Hold regular meetings/calls and training with relevant internal and external teams to feedback on learnings from the previous Pay-Mech deductions to ensure a consistent and expected level of service delivery is being achieved.
• Produce analysis on Sub-contractor performance and the impact of individual suppliers on deductions including supporting the recovery of pass-through deductions with the supply chain. 
• Provide cover / support for workflow supervisor and workflow teams for absence and sick. 
• Review and understanding of commercial contracts within the context of the pay-mech calculations, scope of works, contractual relief, mitigation and extension of time events.  
• Leading on monthly Pay-mech reports including producing and co-ordinating Mitigation responses. 
• Attendance at monthly Pay-mech meetings and liaison with SPV and Authority representatives in relation to Pay-Mech responses. 
• Working in collaboration with colleagues from commercial, finance and procurement to produce information or reports as appropriate. 
• Working within the operating environment to ensure EQUANS’s Code of Conduct is thoroughly understood, adhered to and promoted across the business to ensure safe, compliant and consistent working practices. 
• Behave with integrity and always demonstrating professional image.
• Take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.
• Undertake and other duties as required to support the successful delivery of the role’s objectives and contribute to the overall success of Equans.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Significant experience in a similar or related role as Contract Administrator, Workflow Co-ordinator or Commercial Administrator. 
• Previous experience working in FM role / environment. 
• Strong analytical and planning skills combined with the ability to work innovatively.
• Commercial qualification / experience.
• Excellent communication skills.
• Strong interpersonal skills with the ability to liaise and communicate effectively at all levels, both internally and externally.
• Extensive Knowledge of CAFM systems, (MAXIMO), and Power BI Dashboards.  

This role includes a Enhanced DBS with Barred check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.