General Operative

EQUANS is looking for a General Operative to join our team based at the DWP in Kidderminster on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £22,522 per annum and benefits package. 

Reporting to the Team Manager, you will provide a high quality level service according to contractual service level requirements.

What will you deliver? 

• Correctly and efficiently recording information relating to specified mail items utilising a number of different valuable recording systems.
• Identifying suspected fraudulent items utilising technology provided and processing as per requirements for each unique business unit.
• Producing banking documentation as per each unique business unit.
• Identify items for repatriation as per each unique set of business unit rules.
• Preparation and secure despatch of manifests and originals as per each unique business unit requirements.
• Reconciliation of banking and manifest documentation.
• Ensure mail trays are logged onto system at point of receipt and tray ID’s generated.
• Ensure mail flows through to high speed opening, x-ray or scanning prep areas smoothly and efficiently as per the production plan.
• Effectively and efficiently sort the mail by utilising the technology on the sort desks.
• Ensure no cross contamination of envelopes occurs at any stage of the mail handling process.
• Accurately preparing mail into batches for scanning.
• Ensure sort desk is cleared down prior to commencing opening of another sites mail within set time and that all polylopes are sealed prior to the mail leaving the desk.
• Scan documentation using a number of different high and mid volume production scanners utilising the correct scanner for the business unit and type of batch required to be scanned.
• Ensure that rescan requests are processed within SLA.
• Ensure any good housekeeping tasks are undertaken on the scanners or within the scanning room at the start and end of each shift.
• Undertake any archiving tasks as required.
• Report any areas of concern to the Team Leader.
• Attend regular staff briefings to include general communications, Health and Safety, training.
• Undertake any other duties and ad hoc tasks that may reasonably be expected by the Team Leader.
• Adhere to the Company dress code.

What can we offer you? 

On offer is a salary of £22,522 per annum and benefits package, which includes; 

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Able to demonstrate a flexible attitude by undertaking any ad hoc tasks considered reasonable by the Team Leader.
• Ability to focus within a busy production environment and pay good attention to detail.
• PC literate with good knowledge of Microsoft Applications (Word, Excel, Access).
• Previous experience of data entry with a typing speed equivalent to a minimum of 45-50 w.p.m.
• Good numeracy skills and reading and writing skills.
• Abide by and promote good Health and Safety practices in the workplace.
• Highly motivated and capable of multi-tasking, coupled with a team player attitude.
• Courteous, helpful and ‘can do’ attitude.
• Ability to communicate well at all levels.

This role includes a Basic DBS check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.