Operations Director

EQUANS is looking for an Operations Director to join our team as part of the Sustainable Facilities Management division in the South. This is a full time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. 

Reporting to the Sector Director, the Operations Director will demonstrate exceptional leadership skills, and will be responsible for the delivery of a wide range of services to 350 sites and over 1,400 staff with a £80m pa budget. You will be adept at controlling costs and improving customer service, quality and growth of the contract.

As Operations Director, you will play a critical part in bridging the soft service, technical, service desk and operational teams ensuring a smooth and contractually compliant delivery to the end users. You will lead management interface with the Client and be responsible for ensuring the contract meets the SLA’s.

What will you deliver? 

• Chair monthly Operational Leadership Team meetings
• Report to the Sector Director on FM account performance across a range of metrics including health and safety, sustainability, compliance and financial
• Lead a team of 1,400 owning a national employee engagement programme
• Direct management of the following teams
  • Regional Account Directors
  • Soft Services support team
  • Hard services support team
  • Helpdesk
• Ensure a transition of the account into a steady state implementing permanent and long-lasting processes for example review and implement robust Beyond Economic Repair processes
• Ensure improvement of KPIs to above contract thresholds
• Attend and close out month end through flash calls
• Deputise for Sector Director on strategic central government activity on an ad-hoc basis.
• Work with the Sector Director to ensure the deployment of and suitable IT investment strategy to streamline processes and systems
• Lead the creation of a Health & Safety culture on the project ensuring that all staff have the suitable H&S training, tool box talks, MSVs and promotes accidents and near miss reporting
• Work alongside the Projects Director to ensure that Projects and FM delivery is seamless from a customer perspective
• Manage and deal with escalations from senior stakeholders
• Attend and present the month end report to the customer, as well as various client stakeholder meetings
• Meet regularly with regional teams to ensure best practice and consistency in delivery
• Management of the operational day to day activities and overall responsibility for
  • Workflow
  • WIP, Debt & Cash collection
  • P&L of the FM and variable minor works element
  • Variation process
  • People management
• Support the Sector Director and regional teams on employee engagement across the region, ensuring all employees feel valued, communicated to and rewarded
• Monitor performance of contract on a day to day basis to identify trends and minimise failures by providing advice, feedback and updates to the Regional Managers and their team in relation to commercial best practice.    
• Contribute to the contract plan by meeting own performance objectives and supporting others in theirs
• Work with respective functional teams to produce appropriate documentation for systems, processes necessary to deliver contract compliance including but not limited to
  • SHEQ Plan
  • Service Method Statements
  • LOPs
  • Task based RAMS
  • Risk register
• To monitor all aspects of performance management across the contract
• Working with the technical leads to ensure that the training requirements of the technicians are fulfilled and statutory positions required on the contract have the appropriate competence
• Responsible for delivery and development of the compliance process in relation to KPI contractual requirements
• Produce documentation/correspondence in line with contract deliverables
• Implement appropriate internal auditing methods to ensure service delivery is compliant with the requirements of the project and corporate governance
• Lead the monthly team meetings and offer support to the wider team in monthly team meetings giving a brief overview on contract performance, H&S and ensuring employees remain engaged and communicated to
• Ensure that Business Continuity plans remain up to date, relevant and are tested

What can we offer you? 

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes; 

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 3 times annual salary
• Private Medical Insurance
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks 
• 24/7 Employee Assistance Program and access to mental wellbeing app 

Who are you? 

• Significant experience in facilities management – skilled in FM delivery
• Understanding and experience of risk management
• Excellent and effective communication skills
• Ability to build purposeful relationships with stakeholders at all level both internal and external
• Demonstrable commercial acumen and credibility
• Strong interpersonal skills with the ability to influence at all levels
• Demonstrable ability to plan, prioritise and allocate work
• Self-disciplined and able to work on own initiative
• Flexible and adaptable approach to work
• Preferably experience using Maximo – however job specific training can be provided

This role requires BPSS clearance 

Who are we? 

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

Equans is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.  

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.  

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals. 

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.