Account Manager

Requisition ID: 58850

Domain: Facilities Management/Operational/Account Management

Contract type: Permanent

Schedule: Full-Time

Equans is looking for an Account Manager to join our team in Salford Quays – Manchester on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The role holder will coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable, and collaborative manner.

What will you deliver?

  • Manage the client service delivery at Media City & Quayside, ensuring all available resources work in a collaborative manner.
  • Accountable for the financial performance of the contract working with the Account Director and Financial Business Partner to achieve our financial targets set for the contract.
  • Develop meaningful and sustainable relationships with all client stakeholders across Media City and Quayside.
  • Ensure compliance across all 11 contractual KPI’s.
  • Manage Resident Engineers and Subcontractors in line with the Service Level Agreements (SLAs)
  • Monitor and develop direct reports through training and regular reviews.
  • Deliver training and corporate briefings
  • Working with the Technical Manager ensure that all risks relating to Safety, Health, Environment, and Quality are effectively managed using risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients.
  • Review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the Account Director as necessary.
  • Work in a strategic manner with the Critical Infrastructure Manager to ensure all critical areas are effectively maintained and compliant.
  • Work with the on-site teams in planning, implementing, and monitoring the standards of all works relating to the PPM schedule and reactive works
  • Work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company’s asset management system Planon Universe
  • Establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services.
  • Drive successful contract negotiations and business improvement initiatives
  • Ensure compliance with all statutory and company procedures across the stakeholder groups

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

  • 25 days annual leave (+ public holidays)
  • Life Cover equivalent to 2x times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
  • 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

  • Technical background essential
  • Able to manage a large diverse team
  • Able to think clearly in extreme circumstances and troubleshoot issues and address raised concerns
  • Proven experience of building strong relationships with clients
  • Working knowledge of Microsoft Office, including Word and Outlook
  • Experience of using a CAFM system desirable
  • Good experience and track record in working in a Critical M&E Environment
  • Good knowledge of building services and legislation
  • Professional qualifications and background

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.


As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.


For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.