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Team Leader – Support

Requisition ID: 56018

Domain: Facilities Management/Technical Services Management

Contract type: Permanent

Schedule: Full-Time


Equans is looking for a Team Leader to join our team in Bellshill on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

The role holder will provide contractual support to the mobile and any site-based teams to be engaged on the Wheatley Contract by focussing on customer service and ensuring efficient delivery of back-office systems.

What will you deliver?

  • Oversee a team of admin staff by ensuring all processes such as absence, lateness, adherence, Personal Development and setting of objectives are followed in line with Equans processes and procedures.
  • Manage the Support Team resource to ensure there is adequate cover throughout the day.
  • Demonstrate a clear and focussed approach by maintaining Customer Service and improving Customer Relationships.
  • Ensure that every team member is contributing equally and complete a review of workloads using monthly generated reports.
  • Have a strong focus on managing financial issues to maximise profitability from reactive and scheduled extra works.
  • Take reasonable care for the health and safety of him/herself and others who may be affected by their acts and omissions and to co-operate with his/her employer so far as is necessary to enable them to carry out their statutory duty.
  • Demonstrate a rapid response to customer billing issues and show a systematic approach to problem solving.
  • Resolve issues at first level and escalate to the Account Manager when/where required.
  • Monitor and review completion of the Compliance Document Tracker, highlighting issues and omissions to the Contract Managers and the Account Manager
  • Monitor and review the contract monthly report’s and escalate to Contract Managers, the Account Manager, or the Regional Manager where necessary.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1.5 times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
  • 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

  • Management experience – including performance / absence and coaching and developing.
  • Able to take ownership of their work and be empowered to make their own decisions.
  • Strong ability to manage financial issues to maximise profitability from reactive and scheduled extra works.
  • Able to Resolve issues at first level and escalate to the Account Manager when/where required.
  • Experience in monitoring and reviewing contract monthly report’s and able to escalate to Contract Managers, the Account Manager, or the Regional Manager
  • Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including Word and Excel
  • FM / Property Experience

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

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As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

 

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

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