Compliance Coordinator
EQUANS is looking for a Compliance Coordinator to join our team based in Stoke-on-Trent on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package.
Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.
The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Compliance Co-ordinator is expected to deliver excellent administration skill, including email and admin. You will respond to, plan and organise the full life cycle of planned maintenance works through to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching of Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate. You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.
The ROC is a key service in ensuring the effective delivery of facilities management services to a wide range of contracts within the education, healthcare, public and leisure sectors. As first point of contact for all FM requirements, the Support Centre has to deliver high quality, responsive, flexible and effective services at all times.
What will you deliver?
- Provide a friendly and professional point of contact for the Operations Team and Sub Contractors for any queries or concerns.
- Interpret and log data, inputting details into an in-house system, providing and tracking of work on a regular basis understanding of the status of the work and ensure SLA’s are met.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that rensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
- Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
- Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers.
- Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.
What can we offer you?
On offer is a salary of £23,800 - £24,500, dependant upon skills and experience as well as benefits package, which includes;
- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Relevant customer service experience .
- Good written and verbal communication skills.
- Self-motivated, professional and enthusiastic.
- Positive team member but with the ability to work on own initiative.
- Willingness to learn and embrace change.
- Able to work in a fast-paced environment.
Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.
