support-services-IT and Digital Archives

IT Service Desk Analyst

EQUANS is looking for an IT Service Desk Analyst to be based at Quorum Business Park. This is a permanent full-time role working 37.5 hours per week. On offer is a salary of £23,400 per annum and benefits package.

The IT Service Desk Analyst is required to support the IT Service Desk Team Leader in providing an efficient, cost effective and customer focused IT Service Desk which provides a single point of contact for all users of IT through the logging and management of all incidents and service requests.

As a member of our Shared Services team, you will have the ability to work flexibly from our brand-new office space at the Quorum Business Park for 2 days each week, with 3 days at home. Our team embraces a culture of flexibility, support and inclusivity where employee wellbeing and development is at the forefront of all we do.

This role offers you the chance to truly contribute to a multinational company that’s pushing boundaries in creating a greener, more connected world. Working in our dynamic and buzzing office at Quorum Business Park, you’ll be part of a close-knit, supportive team that values flexibility, collaboration, and well-being. With top-notch amenities like restaurants, a gym, and excellent transport links, this is more than just a workplace – it’s a place where you can thrive and make a real difference in shaping a greener, more connected world.

What will you deliver?

- Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines.
- Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible.
- Retention of end-to-end ownership and working with EQUANS IT resolver groups and third parties where required.
- Communicate incident resolution or request fulfilment to the customer.
- Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy.
- Adhere to effective ITSM queue management.
- Keep up to date with all changes in the EQUANS environment to facilitate understanding and diagnosis of user faults / requirements to ensure point of call resolution is achievable.
- Assessing the criticality of each situation by being proactive and asking for detailed information to help assess urgency and impact.
- Escalate to the relevant Team Leader/Senior Analyst for any high priority business-critical issues or complaints.
- Provide support and advice to employees and line managers, explaining IT related policies and procedures in a timely and effective manner.
- Ensure that priority setting, and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
- Provision of effective Incident Management, working closely with resolver groups to undertake effective Problem Management.
- Contributing to Information Security by assisting in the preservation of confidentiality, integrity and availability of information, including but not limited to adhering to and supporting Information Security standards, procedures and policies and identifying and raising security incidents as required to the Information Security Team.
- Support the successful transition of new services and systems into the IT Service Desk support model.
- Support audits (internal and external) by complying with requirements to security policies and GDPR.
- Create or amend documentation of new and existing IT Service Desk processes.
- Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management.
- Actively seek to improve and develop own skills and knowledge base in appropriate areas and stay abreast of new technologies.
- Actively recommend service improvements in process and technologies used by the EQUANS IT services to meet business objectives.
- An opportunity for periodic on call cover to provide first line support to the out of hours support contracts.

What can we offer you?

On offer is a salary of £23,400 per annum and benefits package, which includes;

- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

- Qualification in the field of Information Technology and / or equivalent work experience.
- A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures.
- Knowledge of basic computer hardware.
- Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions.
- Understanding of Networking configurations (LAN/WAN).
- Good knowledge of a leading IT Service Management Tool.
- Working knowledge of a range of diagnostic utilities.
- Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment.
- Strong ability to quickly understand user requirements and issues.
- Exceptional written and oral communication skills.
- Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Professional telephone manner with ability to remain calm under pressure and be able to express solutions and ideas to colleagues and users at all levels.
- Proven experience in a customer facing role.
- Ability to work well within a team environment.
- A good understanding of IT Service Desk challenges.
- Proven analytical and problem-solving abilities.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.

For more information about EQUANS, please visit:

https://www.equans.co.uk

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Business Data Analyst

Equans is looking for an Business Data Analyst to join our team on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

This role can be based from any Equans location with some additional travel

The role of the Business Data Analyst is to design and develop analytics solutions across the UK Business. The solutions and service provided, which may require swift, data driven solutions to urgent problems with accuracy, will cover delivery to multiple business functions across a full range of service lines and the output must be easily understood.

As a subject matter expert part of the role will also be increasing the overall analytics capability within the UK business driving best practice in ways of working and assisting others with the use of technology.

What will you deliver?

Develop and design of actionable data driven solutions delivering quantifiable benefits to the business
Have a clear vision for how solutions will deliver benefit, taking stakeholders on a journey and aligning the solution development to a “to-be process” that ensures that value is captured and not just in theory
Work with the business to ensure that data sources are accurate and reliable in order to support analysis work.
Help the business understand what data will be used for to advise on system requirements for the future.
Research techniques and methods being used within the industry to ensure that the business is keeping pace with developments regarding data science
Data collection, cleansing and transformation using Power Query, python code
Data analysis and interpretation
Data modelling and forecasting
Reporting and visualisation through Power BI dashboards

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

25 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Ability to lead complex deliveries and stakeholders at one time
Significant knowledge in the application of business intelligence development lifecycle
Broad knowledge and skill in analytical techniques, data technologies and business intelligence tools
Experience managing diverse business intelligence skillsets covering extract, transform, load; data modelling and transformations; data visualisation design; data security and access provisioning; report automation
Excellent planning and organisation skills
High energy, pragmatic and can-do approach, strong resilience
Strong financial and analytical skills
Ability to build strong relationships at all levels; ability to interface at senior manager level with ease
Skill in developing innovative approaches to problem solving
Strong commercial understanding and awareness including demonstrable business knowledge and insight experience
Passion and drive for improving the business and follow through actions to deliver

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Network Engineer

Equans is looking for a Network Engineer to join our team in London on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a salary banding of £40,000-£50,000, dependent upon skills and experience, bonus and benefits package.

The Network Team in Central IT is a section of the Infrastructure & Operations Team responsible for supporting and maintaining the network across the UK EQUANS estate. It is additionally responsible for the delivery of network project design and implementation working alongside the Cloud Engineering Team. The team is responsible for the network to approximately 250 office sites that vary in size from a few people to a large corporate office which hold several hundred staff.

What will you deliver?

Responsible for ensuring successful delivery of network projects in line with agreed architecture, budget and timescales – include design and implementation
Responsible for the security of network infrastructure and ensuring it is aligned with internal audit and EQUANS group audit (INCOME) guidelines
Effectively monitor the network and communications infrastructures and responds proactively to any issues
Accountable for maintaining performance and availability of LAN/WAN and Telecoms infrastructures across the UK BU including:
Design, configuration and implementation of a wide variety of network infrastructure technologies including switches, routers and firewalls and SD-WAN endpoints
Troubleshooting of LAN/WAN environments
Design, configuration and administration of core network constructs in AWS
Day to day network performance monitoring and checks
Responsible for ticket and collaboration with other Support Teams to coordinate incident management and ensure appropriate involvement for any critical tickets
Ensure an excellent relationship with IT Change Management to ensure the correct approval and visibility of the team’s scheduled and unscheduled activities
Ensure an excellent relationship with Service Transition to ensure an ever-changing scope is captured within the toolsets and team’s activities
Creation and updating of network documentation
Accountable and responsible for LAN/WAN/Telecoms developments and projects and their successful delivery
Continuous improvement and promotion of services, in order to meet relevant Service Level Agreements
Good background knowledge of networking technologies (including Ethernet and TCP/IP)
Meets all Service Level requirements for the provision of network and communications services

What can we offer you?

On offer is a competitive salary, bonus and benefits package, which includes;

25 days annual leave (+ public holidays)
Life Cover equivalent to 2 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Cisco CCT minimum, CCNA required
Experience managing LAN/WAN environments including experience with corporate MPLS network
Experience managing Cisco SD-WAN environments
Firewall experience - Cisco ASA/firepower preferred. Huawei a plus
Thorough understanding of OSI 7 layer model
Understanding routing protocols - BGP, OSPF, EIGRP
Layer 2 technology – Spanning Tree (RTP)
VMWare NSX Network virtualization
Zscaler GRE tunnels and web proxy trouble shooting/configuration
AWS or Azure cloud networking technologies
Previous experience working within a diverse corporate LAN and WAN environment – configuring and maintaining network equipment – routers, switches and firewalls
Previous experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP etc..)
Experience of IP telephony troubleshooting
Awareness of AGILE project management methodologies
Awareness of ITIL best practice framework
Desirable experience of design and configuration of cloud network technologies
Desirable experience implementing and configuring monitoring tools such as SolarWinds, Cisco DNA, Highlight and Kentik
Experience of Cisco ISE and 802.1x preferred

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Data Engineer

Equans is looking for an Date Engineer to join our team in on a 12 month FTC. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

This role presents a unique opportunity to be at the forefront of Equans UK’s data transformation journey, actively shaping and delivering the company’s ambitious data strategy. As the organisation consolidates its data environment into Palantir Foundry, which is the cornerstone of our enterprise data architecture, you will play a pivotal role in advancing Equans’ capabilities in world-class data analytics, data science, and overall business intelligence.

We are seeking a highly skilled and motivated data engineer with deep expertise in Palantir Foundry. Your responsibilities will include collaborating with data architects, Palantir Foundry specialists, and cross-functional teams to deploy and maintain this platform. You will also guide the transition from our existing multi-cloud environment, ensuring the successful migration of critical datasets and applications to Palantir Foundry. As we aim to grow the team's expertise in Foundry, your ability to mentor others, share knowledge, and cultivate best practices will be crucial to the success of the data transformation initiative.

To accelerate this transformation, we are building a high-performance, cloud-native data platform based in Palantir Foundry. This platform will integrate our data streams, ensuring that analytics, machine learning, and AI pipelines can operate seamlessly and efficiently. As a member of our agile data team, you will contribute to this effort by designing and developing robust data pipelines, ensuring the integrity of the data, and providing innovative solutions for the evolving needs of Equans.

What will you deliver?

Develop high-performance data pipelines using Python (Pandas) or Spark within Palantir Foundry, ensuring seamless data transformation and integration to support analytics, reporting, and machine learning use cases across the enterprise.
Design and implement reusable, scalable, and well-documented data workflows that ingest, transform, and curate data within Palantir Foundry, enabling the business to generate actionable insights and drive strategic decision-making.
Serve as a subject-matter expert on enterprise data within EQUANS, with a deep understanding of how data from core business processes flows through Palantir Foundry and is utilised across the organisation to support end-to-end reporting and analytics.
Lead workshops with business stakeholders to capture data requirements, translating these into flexible and scalable designs that utilise Palantir Foundry's advanced toolsets to deliver reliable, high-quality data solutions that align with strategic objectives.
Demonstrate Palantir Foundry’s full potential by showcasing its capabilities to a diverse set of business stakeholders, guiding them in leveraging the platform’s full range of functionality to deliver transformative business outcomes.
Ensure the availability, performance, and integrity of all data services within Palantir Foundry, continuously monitoring and optimising data processes to meet stringent service level agreements (SLAs) and business requirements.
Develop and implement robust support and operational models for Palantir Foundry data services, ensuring a proactive approach to issue resolution, incident management, and ongoing maintenance to guarantee uninterrupted service.
Manage and deploy changes to data workflows, ensuring minimal disruption and downtime, while rigorously adhering to change management protocols and governance standards within the Palantir Foundry environment.
Collaborate closely with Palantir Foundry experts and consultants to continually enhance the platform's capabilities, staying at the forefront of innovations in data management and governance, while continuously growing your own expertise in Palantir Foundry to support strategic data initiatives at EQUANS UK.

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

25 days annual leave (+ public holidays)
Life Cover equivalent to 2x times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

This role is part of a newly formed agile team, the role offers a great opportunity for the right candidate to hone their modern data management skills in a friendly and supportive environment.
Able to work effectively as part of a remote team.
A great opportunity for a motivated data engineer seeking a new opportunity with a friendly, newly formed data team.
Able to ensure compliance with data protection and security standards: To comply with data protection regulations and corporate information security requirements, ensuring that all data managed within Palantir Foundry is handled with the highest levels of security and governance.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

(XXX SPONSORSHIPCODE XXX)

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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