support-services Archives | Working at Equans

Transport Assistant

Equans is looking for a Transport Assistant to join our team in Grimsby on a permanent basis. This is a part time role working 18.5 hours per week. On offer is a salary up £12,285 depending on skills and experience, plus benefits package.

The post holder will work within Highways and Transport and will be expected to provide support to the Transport Team. The post holder will need to be enthusiastic, committed, have a willingness to learn, provide the ability to respond to the changing demands of the business, be highly organised and have a proven track record in contributing and working within a busy team.

What will you deliver?

Responsible for dealing with internal and external customers and responding to a broad range of enquiries for transport solutions.
To provide a welcoming customer service function and maintain a polite and professional manner at all times.
To take ownership of customer enquiries (including IT systems which hold customer records), and to resolve most telephone and other (e.g. electronic) enquiries for services with minimal assistance.
To follow existing procedures and processes.
To communicate with, and deal with enquiries from, the general public and stakeholders.
Be able to manage difficult situations and be polite and professional if difficult situations arise.
To conduct best practice research (including undertaking web based internet searches) to allow the Transport Team to conduct bench marking activities.
To assist with the data collection including undertaking and analysing surveys

What can we offer you?

On offer is a salary up to £12,285 and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Effective use of ICT with knowledge of office IT systems including Microsoft Word, Excel, Outlook and Microsoft Teams
Experience of office systems, routines and procedures
Experience with raising requisitions, purchase orders, invoice processing and maintaining financial records
Able to communicate and present confidently, clearly and expressively
Experience of dealing with members of the public and/or elected members
Awareness of Health and
Ability to plan and organise work to meet deadlines

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Works Co-ordinator - part-time

Equans is looking for a Works Co-ordinator (part-time) to join our team at Southern Water in Worthing, West Sussex on a permanent basis. This is a part-time role working 20 hours per week from Monday to Friday, either 09:00 to 13:00 or 13:00 to 17:00 (can be flexible with shift time).

What will you deliver?

Work closely with all Contract Teams and contractors to ensure all support functions are delivered in a timely and accurate way.
Support the delivery team where cover is required or to assist other regions.
Focussed on customer care with a “can do” attitude, with the flexibility and adaptability to be a team member in a changing business environment.
Meeting/greeting visitors/contractors.
Managing x-raying, sorting, franking and distribution of all incoming and outgoing mail/parcels.
Photocopying, printing, filing, scanning.
Order, purchase and process invoices for goods and services in line with company procedures.
Assist in invoice receipting, ensuring three-way match is consistently applied
Raising, updating and closing Planons for reactive repairs.
Reactive task jeopardy management, ensuring SLA’s are not breached
Updating and closing of tasks as completion paperwork arrives, ensuring no backlog to enable robust performance and KPI reporting in real time

What can we offer you?

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous experience in a similar role, preferably within an FM environment, but not essential
Excellent communication and customer service skills
Prior experience of CAFM systems essential, preferably Planon
Computer literate with a good working knowledge of Microsoft applications including Excel and Outlook
Demonstrate good team working ability
Ability to work in a focused manner with the ability to prioritise workload and requests
Keen awareness of customer focus and brand image
Health and safety awareness
Good communicator with strong inter-personal skills

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Business Support Coordinator

EQUANS is looking for a Business Support Coordinator to join our team in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

Exciting New opportunity with leading Facilities Management provider – EQUANS.

EQUANS are recruiting for an established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

What will you deliver?

Overflow for answering calls for a growing multi-contract fast paced Helpdesk.
Support with assigning and dispatching to various resources via multiple channels.
Issue reports to Internal and external clients/Customers using in-house system.
Pro-actively Monitor and Chase work Orders to completion within the required SLA to keep financial deductions within target.
Attend, contribute and lead on performance calls with customers and stakeholders.
Action requests via various channels.
Administration tasks as required by the business.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

FM Helpdesk experience.
Experience of working to strict SLAs & KPIs.
Good Customer Service Skills.
Excellent attention to detail including a high level of accuracy.
Experience in working in a fast-paced environment.
Experience with Microsoft packages.
Ability to prioritise is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Payroll Team Lead

EQUANS is looking for a Payroll Team Lead to join our team based in Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary banding of £35,000 - £37,000 per annum, depednant upon skills and experience as well as benefits package.

You will be responsible for overseeing the daily operations of Payroll, Pension and Benefit administration activities across the UK, ensuring accurate and timely processing in line with current UK legislation. This role will engage with employees, line managers and HR Operational leads to ensure a quality and timely service delivery.

As a member of our Shared Services team, you will have the ability to work flexibly from our brand-new office space at the Quorum Business Park for 2 days each week, with 3 days at home. Our team embraces a culture of flexibility, support and inclusivity where employee wellbeing and development is at the forefront of all we do.

This role offers you the chance to truly contribute to a multinational company that’s pushing boundaries in creating a greener, more connected world. Working in our dynamic and buzzing office at Quorum Business Park, you’ll be part of a close-knit, supportive team that values flexibility, collaboration, and well-being. With top-notch amenities like restaurants, a gym, and excellent transport links, this is more than just a workplace – it’s a place where you can thrive and make a real difference in shaping a greener, more connected world.

What will you deliver?

Drive excellence in service delivery, ensuring that the team completes activity in line with statutory or agreed Equans processes.
Co-ordinate all audit activity for own work teams, with timely monthly sign off.
Lead business process mapping, process transformation and improvement sessions with their team and implements improvements in liaison with the Payroll Manager and other key members of the HR Operations Team as appropriate.
Improve and maintains process documemntation and procedures to ensure they are fit for purpose taking into consideration feedback from stakeholders.
Motivate, manage, lead and coaches the team to deliver service excellence against key performance indicators and challenging metrics.
Coach members of the team in their activities to support their individual development, provide feedback on areas for improvement, and also provide ‘hands-on’ support where required.
Manage a clear plan of monthly and annual activity for the team to understand peak periods.
Develop strong working relationships with the Shared Service Centre Leadership Team and other team leaders to provide a seamless service to those outside of Shared Services.
Work closely with the SAP technical teams to help to analyse any system build requirements and also to verify any data loaded.
Deputise for the Payroll Manager as required.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays).
Life Cover equivalent to 1.5 times annual salary.
Employee discount shopping schemes on major brands and retailers.
Gym membership discounts.
Cycle to work scheme.
Holiday purchase scheme.
2 corporate social responsibility days per year.
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
Attractive Employee Referral Rewards Scheme.
Access to our growing employee networks.
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Team Leader or Supervisory experience – Essential.
Coaching or experience in developing others - Essential.
Understanding of GDPR - Essential.
HR & Payroll systems – Desirable.
Working knowledge of Microsoft packages.
Knowledge of current GDPR.
Customer Services.
Attention to detail.
SAP (desirable).
Ability to prioritise and work with colleagues to deadlines .

This role includes a Basic DBS check therefore ability to pass is essential.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Administrator

EQUANS is looking for a Site Administrator to join our team! Your head office base is Hatfield, your time will be split between Hatfield and our two sites located at Camden and Barnett. You will be required to drive in between site and the office, therefor we cover expenses for travel to sites.

We are looking for someone with administration experience working in a construction environment. You will be able to pick up new systems quickly with training provided.

In return we offer a full time permanent position, with a salary between £26,000 - £28,000 depending on your skills and experience.

If this sounds like something you would be interested in, we would love to hear from you!

What will you deliver?

The main purpose of the role is to provide administrative support to the relevant department and as required whilst organising and supervising all the administrative activities that facilitate the smooth running of the site.

Working alongside refurbishment team on social housing
Managing and updating systems
Attending site to get updates from site team
Attending office to update information onto relevant systems
Ensure office filing systems are up to date in line with GDPR / client contracts and modify accordingly
Be able to utilise knowledge and experience to ensure quick solutions are provided

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Strong Microsoft Office experience, particularly Word, Excel and Outlook.
Experience of working in the construction industry
Previous experience in an administrative role
Ability to pick up new systems quickly
High level of organisation skills
Full UK driving license

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Production Planner

EQUANS are recruiting for a Production Planner to be based in College Road, Kingstanding, to work on repairs and maintenance contract for Birmingham City Council properties throughout Birmingham. This is a permanent full-time role working 40 hours per week. On offer is a competitive salary and benefits package.

General Overview:

The Production Planner is responsible for the effective scheduling and administration of works within the Regeneration Services team. This role is critical in ensuring that the workflow of engineers is optimised, client deadlines are met, and that all scheduling activities align with the company’s quality standards. The Production Planner plays a key role in managing variations, coordinating follow-up appointments, and maintaining high administrative accuracy to enhance operational efficiency and client satisfaction.

What will you deliver?

Scheduling and Workflow Management: Efficiently schedule appointments using the relevant planning / response system, ensuring that all tasks are allocated and completed within client timescales.

Client and KPI Management: Work closely with clients to meet their specific requirements while ensuring that all Key Performance Indicators (KPIs) are achieved consistently.

Routing and Efficiency: Develop and maintain productive and efficient work routes for engineers, optimising their time and resources to meet project deadlines.

Variation Processing and Follow-Up: Handle any project variations, ensuring that these are processed promptly and that necessary follow-up appointments are arranged in a timely manner.

Administrative Support: Administer invoices, conduct customer satisfaction surveys, and maintain accurate records in line with company procedures.

Stakeholder Coordination: Liaise with client counterparts, Operatives, Supervisors and customers to ensure smooth project operations and communication.

Quality and Standards Compliance: Adhere to and promote company quality standards, procedures, and processes in all aspects of work.

Property and Workspace Management: Maintain company property, ensuring that work areas are clean and tidy, and that all health and safety guidelines are followed.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

Pension Scheme
24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Excellent organisational skills with the ability to manage multiple tasks and priorities effectively.
Professional attitude and approach to work, maintaining a high standard of conduct at all times.
Competence in operating MS Office software, particularly Excel and Word.
Previous experience in an administrative role, preferably within a similar industry.

Desirable:

Experience working within partnership arrangements, particularly in the context of responsive repairs contracts.
Understanding of local government operations and familiarity with Registered Social Landlords (RSLs).
Knowledge of appointment processes and systems used in construction or regeneration services.

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Planner (11 Months Fixed Term Contract)

Equans is looking for a Planner to join our team in Belfast, on a permanent basis. This is a full time role. On offer is a competitive salary and benefits package.

Please note this is a 11month fixed term contract.

Please note you will work one late shift a week from home with the hours being 12pm-8pm.

You will also be on a 1 in 5 Saturday shift 8am-2pm.

Working hours are 8am - 4:15pm or 8:45am - 5pm.

What will you deliver?

Responsible for the effective scheduling and administration of works within the Regeneration Services team
This role is critical in ensuring that the workflow of engineers is optimised, client deadlines are met, and that all scheduling activities
Efficiently schedule appointments using the relevant planning / response system, ensuring that all tasks are allocated and completed within client timescales
Work closely with clients to meet their specific requirements while ensuring that all Key Performance Indicators (KPIs) are achieved consistently
Develop and maintain productive and efficient work routes for engineers, optimising their time and resources to meet project deadlines
conduct customer satisfaction surveys and maintain accurate records in line with company procedures
Assist in the training and onboarding of new starters as required, ensuring they understand their role and responsibilities

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.f times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Excellent organisational skills with the ability to manage multiple tasks and priorities effectively
Competence in operating MS Office software, particularly Excel and Word
Previous experience in an administrative role, preferably within a similar industry
Experience working within partnership arrangements, particularly in the context of responsive repairs contracts
Understanding of local government operations and familiarity with Registered Social Landlords (RSLs)
Knowledge of appointment processes and systems used in construction or regeneration services

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: CUSENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Planner

Equans is looking for a Planner to join our team in Belfast, on a permanent basis. This is a full time role. On offer is a competitive salary and benefits package.

Please note you will work one late shift a week from home with the hours being 12pm-8pm.

You will also be on a 1 in 5 Saturday shift 8am-2pm.

Working hours are 8am - 4:15pm or 8:45am - 5pm.

What will you deliver?

Responsible for the effective scheduling and administration of works within the Regeneration Services team
This role is critical in ensuring that the workflow of engineers is optimised, client deadlines are met, and that all scheduling activities
Efficiently schedule appointments using the relevant planning / response system, ensuring that all tasks are allocated and completed within client timescales
Work closely with clients to meet their specific requirements while ensuring that all Key Performance Indicators (KPIs) are achieved consistently
Develop and maintain productive and efficient work routes for engineers, optimising their time and resources to meet project deadlines
conduct customer satisfaction surveys and maintain accurate records in line with company procedures
Assist in the training and onboarding of new starters as required, ensuring they understand their role and responsibilities

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.f times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Excellent organisational skills with the ability to manage multiple tasks and priorities effectively
Competence in operating MS Office software, particularly Excel and Word
Previous experience in an administrative role, preferably within a similar industry
Experience working within partnership arrangements, particularly in the context of responsive repairs contracts
Understanding of local government operations and familiarity with Registered Social Landlords (RSLs)
Knowledge of appointment processes and systems used in construction or regeneration services

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code: CUSENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Resident Liaison Officer

Equans is looking for a Resident Liaison Officer to join our team in Haringey. This is a full time, permanent role. On offer is a salary of £26,000 - £31,000 depending on skills and experience, company vehicle and benefits package.

What will you deliver?

To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
Managing the customer/resident journey whilst following the client and company engagement procedures
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
Carry out choice events, consultation events and individual consultation with residents regarding future work.
Carry out individual resident inductions to include – introduction to Equans, the CLO/RLO
process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
as required and agreed.

What can we offer you?

On offer is a salary of £26,000 - £31,000, car and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous experience within a customer service based role
Previous resident liaison experience within the construction / social housing sector
Basic understanding of construction and social housing
Familiarisation of GDPR regulations
Computer literate in MS office
Full UK driving license

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Resident Liaison Officer

Equans is looking for a Resident Liaison Officer to join our team! Our site office is based in Rochford, you will be based here but will also be required to travel to our sites in Harlow and Colchester. This is a full time, permanent role. On offer is a salary of £26,000 - £31,000 depending on skills and experience, company vehicle and benefits package.

What will you deliver?

To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
Managing the customer/resident journey whilst following the client and company engagement procedures
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
Carry out choice events, consultation events and individual consultation with residents regarding future work.
Carry out individual resident inductions to include – introduction to Equans, the CLO/RLO
process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
as required and agreed.

What can we offer you?

On offer is a salary of £26,000 - £31,000, car and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Previous experience within a customer service based role
Previous resident liaison experience within the construction / social housing sector
Basic understanding of construction and social housing
Familiarisation of GDPR regulations
Computer literate in MS office
Full UK driving license

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.