Administrator - Procurement

EQUANS is looking for an Administrator to join our team based at Torness Nuclear Power Station on a permanent basis. This is a full time role working 37 hours per week. On offer is a salary of £26,125 per annum and benefits package. 

You will support the Business Services team within the Professional Service in line with the organisation’s goals and values.

As an effective member of the Professional Services Team, you will be focused on customer care with a “can do” attitude, flexibility, and adaptability to work within the team in a changing business environment.

What will you deliver?

• Process all Station Orders for client.
• Verify, prepare and forward purchase orders/requisitions, verifying receipt of items and seeking authorisation for payment.
• Goods receipt station orders.
• Monthly accruals for Station Orders/PPE & VMI.
• Produce daily Procurement Report.
• Collate daily Low Value Procurement review list.
• Respond to routine requests for information – assemble relevant data and compile as necessary.
• Monitor and facilitate the Corrective Action Process.
• Support colleagues with day-to-day activities to ensure that deadlines and standards are met, and commitments are honoured.
• Prepare agendas for meetings, and attend meetings.
• Prepare a variety of budgets and accounting reports.
• Ensure compliance with company safety and quality culture.
• Ensure client satisfaction is maintained or exceeded.
• Ensure adherence to the company code of conduct and ethics ensure adherence to the company policies and procedures.
• Perform such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility.

What can we offer you? 

On offer is a salary of £26,125 per annum and benefits package, which includes; 

• 24 days annual leave increasing to 25 days on completion of 1 years continuous service (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks. 
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Previous administration experience, minimum 2 years.
• Procurement experience would be an advantage. 
• Good time management skills: able to take responsibility and to work independently and flexibly to prioritise workloads, work to deadlines and meet targets - whilst maintaining an assertive, confident, and diplomatic approach to staff/contractors.
• Able to form and maintain good working relationships at all levels internally and externally.
• Good knowledge of MS Office programs, including Word & Excel.
• Confident communicator.

This role includes a Basic DS check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Administrator - Engineering

EQUANS is looking for an Administrator to join our team based at Torness Nuclear Power Station on a permanent basis. This is a full time role working 37 hours per week. On offer is a salary of £26,125 per annum and benefits package. 

You will support the Business Services team within the Professional Service in line with the organisation’s goals and values.

As an effective member of the Professional Services Team, you will be focused on customer care with a “can do” attitude, flexibility, and adaptability to work within the team in a changing business environment.

What will you deliver? 

• Gather, analyse, and present data from various sources for use in management information reports as requested. 
• Prepare agendas for meetings, attend meetings, and produce formal minutes for distribution.
• Facilitate site access, IT access, and training requirements for new starts and visitors.
• Respond to routine requests for information – assemble relevant data and compile as necessary.
• Monitor and facilitate the Corrective Action Process. (Training provided).
• Support colleagues with day-to-day activities to ensure that deadlines and standards are met, and commitments are honoured. 
• Carry out stock-taking activities and replenishment of business supplies.
• Verify, prepare, and forward purchase orders/requisitions, verifying receipt of items and seeking authorisation for payment.
• Maintain effective diary management, including the coordination of meetings, appointments, travel, and hospitality as necessary.

What can we offer you? 

On offer is a salary of £26,125 per annum and benefits package, which includes; 

• 24 days annual leave increasing to 25 days on completion of 1 years continuous service (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks. 
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Previous administration experience, minimum 2 years.
• Good time management skills: able to take responsibility and to work independently and flexibly to prioritise workloads, work to deadlines and meet targets - whilst maintaining an assertive, confident, and diplomatic approach to staff/contractors.
• Able to form and maintain good working relationships at all levels internally and externally.
• Good knowledge of MS Office programs, including Word & Excel.
• Confident communicator.
• Experience taking meeting minutes and actions - desirable.

This role includes a Basic DS check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Compliance & Planning Co-ordinator

EQUANS is looking for a Compliance & Planning Coordinator to join our team based at Pinderfields Hospital on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,297 per annum and benefits package. 

Primary function of the role is to support in the scheduling of maintenance tasks delivered by both internal and subcontractor resources across a busy Healthcare facility. This programme of maintenance is primarily delivered and recorded through the sites ‘Computer Aided Facilities Management’ system (Currently Maximo 7.6). the position involves a variety of administration and coordination responsibilities including contractor management, compliance checking to meet the requirements of contractual parameters as well as the collation and submission of maintenance records for audit and assurance purposes. 

You will undertake regular checks with the ‘Jeopardy Management’ team to ensure those tasks nearing target rectification have a plan and are being managed accordingly to prevent them missing target completion times as far as practicable. Where required, ensure that local queries are resolved quickly and efficiently or, escalated to the appropriate service supervisors/managers as appropriate.

Please note before applying:- The working hours are 06:30am - 14:30pm.

What will you deliver? 

• Build and maintain an effective and supportive working relationship with internal and external stakeholders.
• Understand and apply all contractual requirements as appropriate to maintenance tasks.
• Own, maintain and update the site CAFM system in relation to all planned and reactive tasks under their control.
• Ensure all maintenance activities are carried out against the planned schedule.
• Ensure that all internal maintenance tasks are scheduled using appropriate onsite labour.
• Regular reporting on service delivery, equipment and personnel performance, subcontractors.
• Maintain accurate records, data, and reports in line with policy and compliance requirements, ensuring all confidential material is adequately secured.
• Assist the Planning & Coordination Team Leader in maintaining and managing labour sickness in accordance with company policy.
• Services being delivered are in full compliance of Health, Safety and Environmental Regulations.
• Promote a culture of customer service and the meeting of EQUANS values.
• Provide training and coaching support to others where required within their current role.
• Carry out other duties within agreed competencies.

What can we offer you? 

On offer is a salary of £24,297 per annum and benefits package, which includes; 

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Operational experience of Computer Aided Facilities Management systems (Maximo) is essential for this role.
• Good working knowledge of the ‘Microsoft’ suite of IT, Word, Excel etc.
• Good attention to detail and an ability to prioritise work effectively.
• Experience in managing subcontractor setting to work processes when signing onto and off site.
• Experience of scheduling technical works and coordinating multiple operatives.
• Experience of working in a customer focused environment.
• Good communication and interpersonal skills.
• Good written and verbal communication skills.
• Ability to manipulate and analyse large amounts of data.
• Willingness and aptitude to acquire new skills.
• An understanding of Estates (Mechanical and Electrical) services to assist when planning tasks for the teams would be an advantage.
• Experience of working in a healthcare environment is beneficial but not essential.

This role includes a Standard DBS check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Compliance Co-ordinator

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We are currently looking for a Compliance Co-ordinator to join our Facilities Management team based at the University of West London Ealing campus. This is a full-time permanent role working 40 hours per week, from 08:00 to 17:00, Monday to Friday

Key Activities:

• To operate an effective and professional compliance / administration service ensuring that the appropriate record keeping processes are maintained to demonstrate compliance with contract deliverables and company procedures.
• To monitor work in progress and manage the PPM planner and the scheduling of sub-contractors against the planner
• To ensure that invoicing and purchasing is organised and kept up to date
• Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
• Assist in answering all web cycle queries, ensuring they are closed off in a timely manner
• To ensure all overtime is tracked and communicated to payroll
• To assist with third party and internal Compliance audits to help ensure the compliance to statutory, mandatory and H&S requirements
• Working 40 hours per week, from 08:00 to 17:00, Monday to Friday

Skills & Qualifications:

• Must have experience of providing excellent / high level administration support
• Knowledge of Maximo is highly desirable
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use Microsoft Office and management systems)
• Well organised and able to prioritise workload
• Ability to multi-task in a busy work environment

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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Finance Assistant

EQUANS is looking for a Finance Assistant to join our team based at Regeneration House in Coleshill, Birmingham a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package. 

The role will be the lead support for raising orders, receipting orders, managing operational front end finance processes, managing WIP and effective and accurate invoicing as well as manging debt and cash collection forecast.

A Finance Assistant is responsible for all admin office and ad-hock duties that are carried out on a day to day basis. They are to support the management team and maintain a professional manner at all times for visitors, clients and the team.

What will you deliver? 

• Raise purchase orders as required across the service streams in line with and understanding procurement policy.
• Receipt all orders as appropriate in a timely and accurate manner to ensure cash flow reflects works completed.
• Process any invoice queries through to a resolution.
• Process Purchase cards receipts and coding to an online banking system.
• Timely and accurate billing.
• Manage the additional works WIP from end to end resulting in timely billing of WIP with minimal WIP provision.
• Follow procedures associated with ‘Uniforms’ for staff to include carrying out stock checks, purchasing, issuing etc and ensure that all documentation is maintained for future reference.
• Monitoring of Life Cycle works related to Variations to ensure all revenue is accounted for.
• Ensure fixed and variable invoicing happens in a timely and accurate fashion.
• Assist with WIP, POEM & GRIR.
• Liaise with subcontractors on an Ad Hoc basis as necessary.
• Work with end customers to accurately forecast cash collection and close out cash collection issues to ensure timely payment of invoices.
• Provide support of debt disputes.
• Support Management with any finance related queries.
• Work within a team and provide support to each other.
• Provide administrative cover to other parts of the administration service during staff absences.
• Communicating with site teams and management on a regular basis.
• Attend training courses as required by the company.
• Assist the Managers with monthly reports.
• Any other reasonable management request.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Experience in a similar role (Finance Assistant / Finance Administrator).
• High level of competency in office related IT systems.
• Organisational and finance acumen.
• Excellent people & interpersonal skills.
• Excellent organisational skills.
• Ability to prioritise & work effectively under pressure.
• Effective communicator.
• Office related IT systems.
• Health and Safety Awareness.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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Helpdesk Coordinator

EQUANS is looking for a Helpdesk Coordinator to join our team in Location on a temporary basis (12 month FTC). This is a full time role working 40 hours per week. On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package. 

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Senior Service Co-ordinator will work with a team of Service Co-ordinators to ensure effective daily operations, adhering to performance standards for the contracts within the team, and monitoring resource and demand levels. You will have an in-depth knowledge of the contracts within your team and be able to react effectively to meet the needs of those contracts, You will liaise with contract teams on day to day matters, including the tracking of open work orders. 

You will be expected to deliver excellent customer service, handling enquiries via phone, email and self-service channels. You will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.  You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.

What will you deliver? 

• Provide first-line supervision to a team of Service Co-ordinators to ensure daily operations are effective and efficient. 
• Liaise with Team Leaders to manage resources effectively to meet demand across all contracts within the team. 
• Track daily performance against contractual SLAs.
• Ensure contract guides and information are up to date, liaising with contract teams where necessary.
• Carry out monitoring to ensure quality and adherence to performance standards under the guidance of the Team Leader.
• Act as first point of contact for contract team escalations.
• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs). 
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing all administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to work orders, purchasing and finance tasks.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
• Support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers. 
• Comply with company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

What can we offer you? 

On offer is a salary banding of £23,800 - £24,500 dependant upon skills and experience as well as benefits package, which includes; 

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Relevant  customer service experience.
• Knowledge of FM helpdesk operations.
• Ability to manage workloads effectively.
• Good written and verbal communication skills.
• Self-motivated, professional and enthusiastic.
• Positive team member but with the ability to work on own initiative.
• Willingness to learn and embrace change.
• Able to work in a fast-paced environment.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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Customer Service Representative

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We have an exciting opportunity for a Customer Service Representative to join our Helpdesk team at Southmead Hospital in Bristol.  This is a full-time permanent position working 40 hours per week, 5 days from 7.  Shift times are 7.5 hours per day between 07:00 and 19:00.  Please note this role involves working two weekends in every three.

The role:

• To provide a professional FM Helpdesk service
• To receive calls and enter the details onto the CAFM system to enable the works to be completed
• Contact relevant subcontractor and co-ordinate site visits
• To support the planned maintenance programme by generating jobs and updating the system when work is complete
• Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department
• Working 40 hours per week, 7.5 hours per day between 07:00 and 19:00, 5 days from 7 with a 30 minute unpaid break

The person:

• Must have experience of providing excellent customer service ideally in a helpdesk environment
• Knowledge of a CAFM system desirable – Maximo
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use email, management systems, databases)
• Well organised and able to prioritise workload
• Good timekeeper and reliable
• Able to work under pressure and to deadlines

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Green Network, Veterans & Reservists Network, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

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