Identity Access Management Analyst (M/F) (ANY LOCATION)

Equans is looking for an IAM Functional Analyst to reinforce the IAM team within SLS Digital Workplace (DWP). We are a small yet highly motivated and skilled team of IAM experts responsible for IT2IT IAM services. Together, the team manages and continually improves the global IAM landscape. First to support the day-to-day operations, acting as a 3rd line for our IT partner and Equans stakeholders. Secondly to identify and implement significant improvements to enhance security and satisfaction, while taking part in engaging global projects.

As an IAM Functional Analyst, you are supporting the team by optimizing the IAM service offering and processes related to the day-to-day operations of the Equans IAM stack. You do this in close cooperation with your IAM colleagues and the operational teams of our IT partner located in India. As an analyst you also contribute to the requirement definition, design and implementation of IAM projects by capturing stakeholders evolving business and functional needs.

Through a pro-active and team oriented mindset you are able to integrate in the IAM and SLS DWP teams by communicating your ideas clearly and building on relationships. Your interest/knowledge of IT and problem-solving skills allow you to achieve both individual ambitions and team goals.

Your tasks include:

  • identify and capture business needs to translate them to functional requirements for implementation and improvement of IAM processes and solutions
  • take ownership and maintain global IAM processes and models (e.g. role, governance, onboarding, ...), leveraging team and stakeholder feedback to improve them
  • work together with the IAM teams to produce and maintain functional documentation and training material, and to answer questions from local IT with regards to IAM services
  • help maintain the overall security of the IAM solutions, following the standards and guidelines of the Cybersecurity team and identifying potential security risks and issues
  • participate in small and large IAM projects such as user migrations, carve-in and carve-out projects, ...

What do you need to be successful in this function?

  • bachelor’s degree in IT, information security, computer science, IT business management or a related field
  • minimum of 2 years of experience working in IT environments, preferably within an IAM or Cybersecurity team
  • strong communication skills, ability to learn and grow in a corporate and IT environment
  • analytical skills to understand and discuss key ideas, objectives and security principles
  • organizational skills and particular attention to detail, including in capturing information and in writing comprehensive documentation
  • ability to present and organize training for non-technical people on IAM service offerings
  • general understanding of IT concepts (systems, security, storage, network, software development, support)

Considered as a major plus:

  • knowledge of IAM concepts such as identity lifecycle management (on/off-boarding), identity governance, role & access management (RBAC, ...), Authentication, Authorization and more
  • knowledge/conceptual training on key identity solutions (IDM, IGA, AM, PAM, ...) and top market IAM vendors
  • experience working with IAM teams to maintain business role and/or application catalogues
  • hands-on experience using Microsoft Office tools (Word, PowerPoint, ...) to create clear documents and presentations

As a plus:

  • knowledge of security frameworks (NIST CSF, ISO27001, MITRE ATT&CK, …)
  • knowledge of ITIL, Prince2, Agile and project management
  • relevant IT and security certifications
  • French speaking

Service Delivery Manager - Salesforce (M/F) (Any location)

Service Delivery Manager (M/F)

The Corporate IT organisation defines EQUANS' IT vision and strategy. Based on the IT function's main areas of development, its mission is to implement the strategy aimed at creating the expected value through the execution of various programmes. This involves working in close partnership with companies within the EQUANS perimeter.

Reporting to the Sales & Services Shared Line of Services, you will provide support to EQUANS Business Leaders and CIOs in maintaining the operational, security and scalability conditions of their Salesforce applications.

You will be involved in setting up, organising and maintaining relations with the various players in the Sales & Services service line. You will be responsible for managing partners and coordinating services with local Equans group support.

In this context, your main activities will include :

Managing and coordinating :

  • SOWs including legal terms and conditions, SLAs, KPIs, payments
  • Operations monitoring: SLAs, management of contractual objectives and regular monitoring. Monitoring incidents from root cause diagnosis to resolution
  • Coordination and monitoring of remediation plans with actions taken by suppliers and Equans
  • Controlling and monitoring costs, budget and reporting
  • Managing contracts and market developments, in support of and with the IT Purchasing team
  • Participating in actions with the IT Purchasing team, supplier relationship management and follow-up actions
  • Manage compliance and risk management
  • Monitor supplier performance & improvements. KPI management
  • Contribute to the harmonisation of the various Salesforce Org towards the global vision of the EQUANS architecture
  • Build the link between the business and EQUANS Corporate IT
  • Identify opportunities to add value to the business, working with stakeholders (business, IT, etc.)
  • Ensure publication and communication on the various projects
  • Liaise with support teams, development teams and Product Owners in operations.

Profile required:

You have a degree in IT engineering with at least 10 years' professional experience in a complex and highly demanding international environment (fluency in English essential) and at least 5 years' experience in large-scale global transformation programmes and in managing Solutions at global level.

You have a proactive personality and are result-oriented. 

You will be familiar with specific topics related to the Salesforce platform.