Customer Engagement Coordinator

Equans is looking for a Customer Engagement Officer to join our team in Leeds on a permanent basis.

This is a full time role. On offer is a competitive salary, company vehicle and benefits package.

General Overview:

The Impact Officer will play a pivotal role in the planning, implementation, and evaluation of customer and community engagement, ensuring activities align with Equans mission objectives and produce measurable positive outcomes to enhance the Equans brand and reputation. The position focuses on the promotion of relationships including customers, local communities, stakeholders and partners to ensure the positive impact of Equans projects is maximised to the satisfaction of all stakeholders

What will you deliver?

• Identify local needs and priorities and develop and implement community engagement strategies
• Organise and facilitate community events, workshops and meetings to promote Equans and its projects and gather feedback and foster participation
• Work closely with councils, housing associations, and community organisations to build partnerships and collaborative programmes
• Engage with local residents and site teams to strengthen community ties and encourage involvement in regeneration initiatives
• Support the planning and execution of social value and customer care initiatives associated with contracts
• Monitor the effectiveness of community programmes and customer engagement in projects against KPIs
• Collect and analyse data to support strategic decision making with data driven insights
• Prepare comprehensive reports to share with internal and external stakeholders
• Create newsletters and case studies to promote Equans projects and social value activities in the local community

What can we offer you?

On offer is a competitive salary, car and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience in community engagement, social value, and sustainable development, ideally within construction, social housing, or a related field but not essential
• Strong understanding of community dynamics and social issues
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Proficient in the use of data to analyse and present findings
• Ability to engage and build relationships with a wide range of stakeholders
• Proficient in Publisher, MS Office, Word and Excel for managing documentation and communication
• Full UK driving licence

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.