Workflow Coordinator

EQUANS is looking for a Workflow Coordinator to join our team based in Rotherham (on-site) on a temporary basis (12 months FTC). This is a full time role working 40 hours per week. On offer is a salary of £25,791 per annum and benefits package. 

As a Workflow Coordinator, you will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion. You will be expected to deliver excellent customer service, interpreting, and managing work orders through the Maximo system, planning, and dispatching both reactive and planned maintenance works to a number of engineers, sub-contractors, and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.

What will you deliver? 

• First point of contact for incoming telep
• hone calls and service requests received by telephone and e-mail from EQUANS staff and our customers.
• Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLA’s). 
• Understand, identify, and apply the SLA for each service request and set expectations with customers.
• Sort and dispatch call to engineers, sub-contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements.
• Re-plan/assign as required to manage workload and priorities of response.
• Meet SLA targets and respond to customer requests.
• Plan daily workload for engineers using available systems.
• Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demands.
• Organise planned maintenance for engineers, sub-contractors, and site managers. 
• Raise purchase requisition and/or purchase orders as directed.
• Ensure compliance with statutory and company procedures, across all functions within responsible areas.
• Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
• Analysis of job history/running reports to avoid duplication.
• Promote customer feedback and surveys.
• Taking and distributing of minutes.
• Ad hoc site visits – familiarisation visits to sites you are responsible for, meeting the team.
• Comply with company procedures to ensure that all risks relating to safety, health, environment, and quality are effectively managed through the use of risk assessments, PPE, training, and company procedures to ensure a safe working environment.
• Highlight any potential SLA breaches to Jeopardy Supervisor.
• Ad hoc administration duties.

What can we offer you? 

On offer is a salary of £25,791 per annum and benefits package, which includes; 

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 

• Proficient in the use of IT, Microsoft Outlook, and Office.
• Experience of the CAFM system (Maximo, ideally) is highly desirable.
• Experience in a customer service role is highly desirable. 
• Excellent communication skills.
• Ability to work as part of a busy team.
• Tenacious approach to works management.
• Experience in minute taking.

This role includes an enhanced DBS with Barred Lists check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.