Support Services Manager

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a Support Services Manager to join our Facilities Management team working at a prestigious central government building in Westminster. This is a permanent role working 40 hours per week from 08:00 to 17:00, Monday to Friday.

The role:

• Reporting to the Senior Operations Manger – Security 
• Responsible for day-to-day and strategic management of Contract Performance through the management of the CAFM system, the Service Desk and administration function
• Ensure that all services are measured and reported consistently to the required standard and that they meet the specific requirements of the FM Contract, Authority Requirements (PA), and our clients
• Responsible for day-to-day monitoring of performance and operational reporting to understand and analyse contract performance, for planned and reactive tasks
• Provide and deliver monthly performance reports with the assistance of the Management and Administration team to identify issues and pro-actively offer solutions to improve performance, to include implementation of action/improvement plans where required
  Produce monthly deduction and service reports, daily/weekly updates, and other reports as required
• To act as a Maximo superuser (CAFM system) performing the necessary training, set up and improvement actions on the contract
• To monitor expenditure and income within agreed budgets, to maximise profitability of operations
• To lead in the recruitment, induction and ongoing training, development and motivation of staff
• Ensure the implementation and adherence of contractual and statutory compliance is adhered to
• Assist in the management of all HR related issues, where appropriate, in line with company policy.
• Working 40 hours per week, from 08:00 to 17:00, Monday to Friday. 

The person:

• Must have experience of managing service delivery of Soft Services with experience of managing and developing a team, including HR issues

• Excellent communication, organisational and customer service skills

• Capability of promoting and managing positive relationships with all stakeholders

• Good working knowledge of CAFM systems, Maximo and Condeco in particular 

• Computer literate with a range of office applications: Word, Excel, Access, PowerPoint, Power BI, Microsoft Forms & Flow etc.

• First class customer care skills with proven ability to consistently go the extra mile
• Must have experience of managing site compliance
• Please note – Employment in this post is dependent upon obtaining security clearance; this requires 5 years’ residency in the UK and a valid British or EU passport

 
Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.