Contract Manager

Equans is looking for a Contract Manager to join our team in London on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Reporting to the Portfolio Manager, they will be the senior lead for communicating and delivering the strategic direction on the Ashurst London Fruit and Wool Exchange contract along with the day-to-day operations of the contract.

The post holder will lead, direct and motivate a skilled multi-disciplinary team of circa 2 staff. Responsible for overseeing all key aspects of operational performance and delivery, commercial management, financial results, growth and strategic development and customer relationships for the contract within scope.

Work closely with the Customer Service and Helpdesk Teams to ensure contract KPI’s & SLA’s are being tracked and met. The role is very much a customer facing role which results in outstanding communications skills which also Involves the well-being of the team.

We are looking for an individual with a technical background and previous experience within contract management. Strong communication and stakeholder management, with strong commercial and financial acumen.

What will you deliver?

• Generating monthly reports for the client
• Excellent Customer/Landlord skills with, exceeding customers’ expectations and challenge Landlord where necessary on behalf of the customer
• Ensure that appropriate monitoring of services is in line with contract requirements and local agreements
• To work collaboratively with other Business Units to drive operational efficiencies where possible
• To ensure performance of contracts against budgets
• To work with SHEQ to ensure risks are appropriately identified and mitigated or removed
• Maintain an effective Relationship/Communication strategy for the contract in relation to customers & staff
• Understand and be receptive to what is going on in other parts of the business marketplace (internal and external) and communicate key messages to the team
• Develop relationships with key stakeholders, Suppliers, Sub-Contractors, staff and staff representatives
• Be the conduit and flux of all major engineering works and projects on site even if not directly under the Equans remit however could affect Ashurst business continuity advising the client as required for any departures that would badly present or be a cause for concern
• Attend meetings with the operations team and all Stakeholders to have broad vision of all upcoming works as required by the client
• Involvement in the process of the selection of new target clients and opportunities
• Creates and communicates a vision for success
• Shares success and best practice
• Generates excitement, enthusiasm and commitment to the team vision
• Positions self as leader and models desired behaviours to suit
• Shows resilience to work pressures
• Communicates constantly and repeatedly and ensures that messages understood using various mediums
• Engages with and influences all levels within the business and with Customers
• Goes out of way to add value to what our clients do

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience of operating and delivering hard FM and/or outsourced services in the M&E sector
• Strong commercial and financial acumen
• Good presentation, influencing and motivation skills
• Inspirational people leader with experience of managing team
• Negotiation/challenging skills 

This role includes a DBS Standard check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.