Account Manager

Equans is looking for an Account Manager to join our team in Speke on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, car allowance or company vehicle, bonus, and benefits package.

The post holder will be accountable for the delivery of the contract and associated specifications for the contract and be the point of client escalation dealing with all issues at site level. The post holder will deal with complex management of multiple interfaces, primarily managing multiple service lines on the PFI account on behalf of Equans.

What will you deliver?

• Manage the delivery of the facilities services for the Knowsley Schools account
• To ensure compliance with all company policies and procedures and ensure that they are followed by all personnel involved on contract
• To work closely with the Client, Authority Representative and Fire Service to deliver an excellent service in support of their objectives
• To ensure Equans are meeting SLA’s and KPI’s consistently across all services provided
• To generate and foster an interdependent Health and Safety culture across all services
• To manage and understand all aspects of the NWFR profit and loss account and ensure services are delivered as efficiently as possible, taking into account the possibility of Equans group delivery wherever possible and financially viable
• To ensure that all risks relating to safety, health, environment and quality are effectively managed using risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and service users
• To own development of the H&S action plan, sustainability action plan, legal registers and risk registers and complete assigned actions in a timely manner
• Ensure all accidents and near misses are adequately recorded, investigated and appropriate action taken
• To produce internal and contractual Monthly and Annual Performance & Lifecycle Reports for review with clients
• To produce Monthly Detailed Contract Reviews for the Operations Director
• To develop effective working relationships with operational personnel, suppliers and sub-contractors to improve operational performance
• To encourage a high level of client and colleague engagement across the sites to support Customer Surveys and Employee Surveys
• To create a positive working environment for the team
• To Identify ways to improve the services and works with the contract team to introduce these
• To evidence knowledge and understanding of the SLAs, opportunities and risks present
• To drive profit improvement through both works and cost saving initiatives

What can we offer you?

On offer is a competitive salary, car allowance or company vehicle, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Excellent Customer skills with an ability to manage customer’s expectations within the PFI framework
• Experience of managing TFM services delivery – both in-house and outsourced
• Thorough understanding of spend, budgetary requirements and controls
• PC Literate and knowledge of MS Office applications, able to use Excel
• Budgetary management and control – management of WIP, Purchase Order management, debt and cash recovery
• Excellent motivation and influencing skills
• Good commercial awareness
• Sound understanding and experience of risk assessment / management
• Thorough knowledge and experience of Safety, Health, Environmental & Quality assurance systems
• Good negotiation skills
• Good presentation, influencing and motivation skills 

This role includes a DBS Standard check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.