Business Improvement Analyst

Equans is looking for a Business Improvement Analyst to join the team in Stoke on Trent  on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary and benefits package.

As a Business Improvement Analyst, you will play a crucial role in identifying inefficiencies, suggesting improvements, and implementing changes to enhance efficiency, reduce costs, and streamline processes. Your work will involve collaboration with teams, data analysis, and fostering a culture of continuous improvement within the organization. You will support the HD Manager and Performance Manager in collating training material for systems and processes. Engaging with HMCTS and internal stakeholders. Work with HMCTS to develop Court Care and the 4S’s and bring the vision to life through identifying and creating solutions to drive efficiency and enhance customer experience. Review the ongoing complaints and CSAT process and create solutions to drive improvements and better feedback in these areas.

We are looking for an individual with extensive experience conducting data collection, analysis, and modelling of business processes. They will be responsible for documenting current processes and identifying gaps and inefficiencies, performing cost-benefit analysis, developing and implementing recommendations and proposals. Measure the success of implementation changes. Knowledge of CAFM system (Maximo) and other systems related to the Helpdesk. The role holder will typically have a bachelor’s degree in engineering, business, mathematics, or a related field, as well as some experience in process improvement, data analysis or project management.

What will you deliver?

• Identify and outline areas for improvement within HMCTS processes
• Create solutions from evidence gathered and implement change
• Gather and analyse data to support decision-making and measure the impact of process improvements
• Develop and implement strategies to enhance operational efficiency and effectiveness
• Collaborate with cross-functional teams to drive process improvements and achieve business goals
• Analysing and monitoring implemented changes to business processes and making adjustments as needed
• Monitor and evaluate the success of improvement initiatives through data analysis and reporting
• Provide recommendations for best practices and continuous improvement efforts

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Bachelor’s degree in engineering, business, mathematics, or a related field
• Proven experience in business process improvement
• Skilled in the use of Customer Satisfaction tools/measure (NPS/CSAT) and CAFM systems
• Strong analytical and problem-solving skills, with proficiency in data analysis tools and techniques
• Self-disciplined and able to work on own initiative
• Flexible and adaptable approach to work

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.