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Helpdesk Administrator

Requisition ID: 59263

Domain: Support Services/Customer Services and Administration

Contract type: Permanent

Schedule: Full-Time

Working in partnership with Cheshire West and Chester Council, EQUANS is looking for a Helpdesk Administrator to join our team in Winsford on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package. 


Reporting to the Qwest Account Manager,  the PPM & Helpdesk Administrator will play an instrumental role in the operation, financial performance and reporting of the PPM contract.  They will report back on operational PPM issues which effect the financial performance of the contract, aiding senior management in their understanding of reasons behind contract current performance. They will also act as main contact for escalation for the client.

What will you deliver? 

  • Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared.
  • Provide exemplar customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution to request / query, and following up to ensure resolution.
  • Be accountable for and manage the PPM process from end to end.
  • Raise purchase orders within agreed limits and receipt of goods / services provided to maintain the systems for effective financial monitoring.
  • Be responsible for logging PPM corrective works on Maximo, raising client quotes / purchase orders and manage process end to end.
  • Achieve key performance indicators and service level agreement targets for each request and set expectation with customer.
  • Produce and share KPI reports monthly with Account Manager.
  • Work with support functions and operations colleagues to understand where process can be improved to maximise billing opportunities.
  • Assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.
  • Manage lift inspections and corresponding remedial actions. 
  • Responsible for raising PO’s and client quotes for all Fire Risk Assessment Remedial actions and manage process end to end.
  • Provide cover for a range of helpdesks, answering all calls in a timely manner and inputting jobs via Maximo, advising Helpdesk Team Leader of any urgent works and assigning and dispatching jobs.
  • Promote customer feedback and surveys.
  • Any other reasonable requests as instructed by the QWEST Account Manager.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

  • 24 days annual leave (+ public holidays).
  • Life Cover equivalent to 1.5 times annual salary.
  • Employee discount shopping schemes on major brands and retailers.
  • Gym membership discounts.
  • Cycle to work scheme.
  • Holiday purchase scheme.
  • 2 corporate social responsibility days per year.
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
  • Attractive Employee Referral Rewards Scheme.
  • Access to our growing employee networks. 
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 


  • Previous experience within a Helpdesk environment would be advantageous.
  • Excellent verbal and written communication skills, with a proven experience of managing complex relationships.
  • Good understanding and experience of CAFM and finance management systems.
  • Able to work on own initiative within a team environment.
  • Attention to detail.
  • Integrity and professionalism.
  • Able to demonstrate working knowledge of Word, Excel, PowerPoint and Outlook.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.