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Performance & Support Services Manager

Requisition ID: 59048

Domain: Facilities Management/Operational/Account Management

Contract type: Permanent

Schedule: Full-Time


Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We have an exciting opportunity for a  Performance & Support Services Manager to join our facilities team working on our Greater Manchester Police TFM contract based at Eccles police station, and covering the entire police estate across Greater Manchester. This is a permanent full-time position working 40 hours per week, Monday to Friday from 8am to 5pm.  

The role: 

  • Reporting to the General Manager
  • Responsible for day-to-day and strategic management of contract performance through the management of the CAFM system, the Service Desk and administration function associated with the Greater Manchester Police Authority PFI contract.
  • To ensure that all services are measured and reported consistently to the required standard and that they meet the specific requirements of the FM Contract, Authority Requirements (PA), and our clients.
  • Line Management of the Service Desk, Administration and Performance Teams
  • Ensure efficient and effective running of the Service / Helpdesk function including performance reviews and CAFM analysis.
  • Undertake AP/RP duties as required with appropriate training
  • Working 40 hours per week from 08:00 to 17:00, Monday to Friday

The person:

  • Must have experience of line management and in particular a focus on Helpdesk operations
  • Must have detailed and experienced understanding of PFI contracts and compliance with significant experience in a building services environment 
  • Good understanding of FM industry standards and compliance with ISO 14001, 9001 and 18001

  • Must be able to demonstrate effective planning, organising and prioritising skills.
  • High level of IT literacy in using Microsoft and CAFM packages (good Excel is essential)
  • Proven track record of meeting targets and deadlines
  • Good communication and influencing skills
  • Able to use own initiative and work well under pressure, whilst maintaining attention to detail
  • Excellent understanding of reporting procedures and record-keeping
  • Excellent analytical skills and the ability to analyse and interpret information quickly
  • Must be able to achieve and retain relevant vetting clearance required by the client
  • Full driving licence as travel to sites across the contract will be required  

Our excellent benefits package includes:

  • Generous holiday allowance
  • Company share scheme
  • 2 paid volunteering days a year
  • Cycle to work scheme
  • Season ticket loan
  • Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. 

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Share this job

EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

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