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Apprentice Resident Liaison Officer

Requisition ID: 58164

Domain: Construction/Site Management

Contract type: Apprenticeship

Schedule: Full-Time

EQUANS is looking for an Apprentice Resident Liaison Officer to join our team in Harrow. This is an Apprentice role working full time hours per week. On offer is a salary of £17,000 – £21,000 depending on skills and experience.


What will you deliver? 

The role of the Resident Liaison Officer is a vital one.  For many tenants you will be the first person they meet from Equans.  Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name.

  • Assist with site set up
  • Develop effective working relationships with client representatives to reduce duplication and ensure consistency of information and approach
  • Visit each tenant prior to work commencing to introduce Equans and communicate the scope of works.  Give tenants contact numbers and a pack detailing the full TLO process
  • Establish tenant’s individual requirements by carrying out an initial tenant profile, documenting any points discussed and tailoring individual communication plans accordingly.  Work with site staff to implement effective practices
  • Carry out a property condition survey and appliance survey with photographs where necessary with the tenant before works start in the property

What can we offer you? 

 On offer is a salary of £17,000 – £21,000 and benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to 1.5 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app 

Who are we looking for? 

  • First rate communication skills
  • Good at developing relationships
  • Ability to work remotely as well as part of a team
  • Able to work to deadlines
  • Computer literate in MS office
  • Basic understanding of construction in social housing
  • Report writing
  • Driving license is preferred

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 


What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.