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FM Performance Co-ordinator

Requisition ID: 57790

Domain: Support Services/Customer Services and Administration

Contract type: Permanent

Schedule: Full-Time

EQUANS is looking for a FM Performance Co-ordinator  to join our team based in our office in Speke on a permanent basis. This is a full time role working 37.5 hours per week.

On offer is a salary of £27,000 – £30,000, dependant upon skills, Knowledge and experience as well as a benefits package. 

As a Performance Co-ordinator , you will report directly to the Account Manager on the Knowsley Schools contract. You will oversee the administration/delivery of information required for SLA/KPI’s and collate, analyse and finalise Paymech report in readiness for submission with monthly reporting pack. 


What will you deliver? 

  • Overseeing the administration/delivery of information required for SLA/KPI’s
  • Collate, analyse and finalise Paymech report in readiness for submission with monthly reporting pack.
  • Present and update Paymech data as part of monthly call with external stakeholders.
  • Jeopardy manage all reactive work order requests, acting as the interface between the central helpdesk, contract and site teams and service partners.
  • Liaise with sub-contractors to confirm attendance details for all works raised and ensure appropriate reports are received and work orders closed with accurate date/times.
  • Raise and issue POs for reactive sub-contractor attendance.
  • Work closely with central Helpdesk support team to ensure all reactive work orders are raised with concise detail and assigned to correct resource.
  • Hold regular meetings/calls with central Helpdesk management team to ensure a consistent and expected level of service delivery is being achieved and implement improvements where required.
  • Maintenance and management of CAFM system data inputting, ensuring accurate recording, population and distribution of work orders.
  • Produce weekly analytical data reports on reactive Work Order performance.
  • Overseeing the administration and maintenance of all contract operations information.
  • Produce routine reports/presentations/statistical data for the Contract Management Team to assist with the effective management of the contract.
  • To carry out other duties requested by the Account Manager in order to maintain the effective support of the Contract Management Team.
  • Co-ordinate weekly / monthly reporting correspondence.

What can we offer you? 

On offer is a salary of £27,000 – £30,000, dependant upon skills and experience as well as benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to 1.5 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 


  • Able to undertake and manage a number of wide-ranging tasks at one time.
  • Prioritise tasks according to the needs and demands of the operation.
  • Good communicator with interpersonal skills and ability to build strong working relationships with internal and external stakeholders at all levels.
  • Able to extract, review and decipher large volumes of data to formulate accurate reports for review with internal management team and external stakeholders.
  • Excellent organisational skills with a strong, proactive work ethic.
  • Strong competence in use and delivery of Microsoft Office 365 packages – specifically Excel.
  • Able to work well under pressure and drive performance of contract.
  • Able to take a positive approach to problem solving.
  • Able to cope with and introduce change positively.
  • Previous experience within a Facilities Management role preferred.
  • Knowledge of a PFI environment would be advantageous though not essential.

This role includes a DBS Enhanced with Barred Lists check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.