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Senior Soft FM Operations Manager

Requisition ID: 55869

Domain: Facilities Management/Operational/Account Management

Contract type: Permanent

Schedule: Full-Time

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a Senior Soft FM Operations Manager to join our Facilities Management team at the University of West London in Ealing. This is a permanent role working 40 hours per week,  Monday to Friday from 8.30am to 5.30pm, with a requirement to be part of the management call out rota.

The role:

  • Reporting to the General Manager
  • Responsible for all Soft FM operational staff, budgets and performance of facilities management services within the contract, maintaining a close liaison with the Client FM function, ensuring day to day requirements of delivering the FM contract are met.
  • Deliver high quality Soft FM services ensuring added value, increased productivity, and cost efficiencies wherever possible and encourage innovation to provide ongoing service improvements.
  • Drive engagement with the university schools and departments in order to enhance the perception of Bouygues within the University.
  • Formulate budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement.
  • Recruit organise, train, develop and motivate staff.
  • Ensure strong liaison with client team for service delivery and commercial activity of contract
  • Working 40 hours per week from 08.30 to 17.30, Monday to Friday, with flexibility needed for some evening and out of hours attendance

The person:

  • Extensive knowledge of FM service provision and excellent customer services skills
  • Must have previous experience in managing a large team prioritising works to meet SLAs and KPIs, including strong communication and organisational skills
  • Previous Senior Management experience in Soft FM disciplines including security, cleaning, helpdesk, and caretaking.
  • Experience in service contract negotiation and implementation.
  • Event management experience is desirable
  • Budget management experience is essential and experience of financial systems and generating reports and/or previous experience of Maximo (or an alternative CAFM system)

Our excellent benefits package includes:

  • Generous holiday allowance
  • Company share scheme
  • 2 paid volunteering days a year
  • Cycle to work scheme
  • Season ticket loan
  • Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. 

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Share this job

EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.