Helpdesk Coordinator

Requisition ID: 55136

Domain: Support Services/Customer Services and Administration

Contract type: Permanent

Schedule: Full-Time

EQUANS is looking for a Helpdesk Coordinator to join our team based in Campbell Road, Stoke-on-Trent ST4 on a permanent basis. This is a full time/part-time role working 40 hours per week. On offer is a competitive salary and benefits package. 


In your new role as a Help Desk Coordinator, you will become a pivotal part within our facilities management team offering outstanding customer service via telephone and email to our clients across multiple business sectors including, Schools, Council Facilities, Police facilities, and lots more.  You will coordinate break downs requests through the business alongside planned services in line with fixed timelines.  This is a fast-paced role where no two days are the same and offers a lot of diversity in day-to-day duties. 

You will work Monday to Friday working 8.5 hours per day between the hours of 07:00 – 19:00 on a rota basis – 0700 to 1530hrs 0830 to 1700hrs 1030 to 1900.

What will you deliver? 

  • Coordinate incoming enquires via telephone and email 
  • Ensure the highest levels of customer service at all times
  • Accurately log all enquires within the in-house systems 
  • Liaise with clients on ongoing works, sourcing and providing updates where required
  • Review open service requests ensuring the efficient completion of open works
  • Carry out administrative duties as required.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to 1.5 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 


  • You will have the ability to or have experience of offering the highest levels of customer service
  • You will have an excellent telephone and email etiquette 
  • You will have experience of working with in house systems (Maximo, Boris, Sales Force, Dynamics etc) or be computer literate with the ability to learn
  • You will be able to problem solve effectively 
  • You will be able to demonstrate effective time management and prioritisation skills 
  • You will be able to function working by yourself but also understand the importance of your team, and to actively support where needed.

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.