Revenues Inspector

Requisition ID: 54818

Domain: Support Services/Customer Services and Administration

Contract type: Permanent

Schedule: Full-Time


EQUANS is looking for a Revenues Inspector to join our team in Newcastle on a permanent basis. This is a fulltime role working Monday to Friday. On offer is a salary of £26,000 to £29,000 depending on experience, Car, and benefits package. 

The position is responsible for undertaking all aspects of administrative processing to deliver the full range of Revenue and Benefit Services. Ensure all work is dealt with in an accurate and timely manner and in accordance with all relevant statutory regulations, policies and procedures. Deliver excellent outcomes for customers and ensure adherence to agreed key metrics and KPIs that contribute to delivery of an efficient and effective Revenues and Benefits Service.

What will you deliver? 

  • Undertake property inspections and other enquiries to establish liabilities and new properties for council tax and business rates.
  • Provide high quality, timely and professional services through all customer contact channels
  • Verify, process and administer all aspects of Local Taxation including calculation of liability, award of council tax support, reductions and reliefs.
  • Verify, assess and award Housing Benefit, and Discretionary Hardship Payments
  • Provide Billing, Collection and Enforcement in respect of all debts administered by the Revenues and Benefit Services  
  • Contribute to the overall performance of the Revenues and Benefits Service by adherence to key metrics and KPI’s to deliver excellent customer service
  • Ensure behaviours are aligned with Equans core values and competencies.

Specific tasks and responsibilities

  • Undertake a range of routines to maintain and update all Council Tax and National Non Domestic Rates (NNDR) accounts, adhering to key metrics and measures
  • Undertake a range of routines to maintain and update all Council Tax Support and Housing Benefit Cases, adhering to key metrics and measures
  • Undertake a range of routines to maintain and update all Sundry Debt accounts, adhering to key metrics and measures
  • To receive information from Planning and other sources regarding new properties and to liaise with the Valuation Office Agency enabling visiting officers to inspect properties to establish liabilities, completion dates and reliefs.
  • To liaise with owners, managing agents, residents and occupiers to establish information relevant to local taxation liabilities and reliefs, including NNDR mandatory and discretionary relief and Council tax disabled discount.
  • maintain an awareness and record of the taxable property base and significant changes to development sites.
  • Organise workload and plan visits to ensure the most cost-effective and efficient use of time, whilst having due regard to personal safety.
  • Undertake interviews, inspections, court attendance, home visits and attend events as required
  • Undertake an effective recovery and enforcement service for all debts
  • Responsible for own personal development and assist in the skills training of other staff
  • Contribute to ongoing service development to improve quality and reduce the cost of delivery

What can we offer you? 

On offer is a competitive salary, and benefits package, which includes; 

24 days annual leave (+ public holidays) 

Life Cover equivalent to 1.5 times annual salary 

Employee discount shopping schemes on major brands and retailers 

Gym membership discounts  

Cycle to work scheme  

Holiday purchase scheme 

2 corporate social responsibility days per year 

Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 

Attractive Employee Referral Rewards Scheme 

Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 

24/7 Employee Assistance Program and access to mental wellbeing app 

Who are we looking for? 

 

Qualifications                                                  

  • 4 GCSE at Grade C or above including English and Maths (or equivalent) 
  • Experience                                          
  • Experience of working with, understanding and meeting the needs of customers in a customer service environment (1 year minimum)
  • Experience in a Revenues and Benefits Service (or equivalent e.g. DWP, Housing) is desirable

Roles and Behaviours

  • Is motivated by and enjoys helping people
  • A positive energetic e/SAParn and practice attitude to change
  • Demonstrates enthusiasm for imparting and sharing knowledge with others and helping to develop people

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 

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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

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