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Service Manager (Soft FM)

Requisition ID: 54331

Domain: Facilities Management/Operational/Account Management

Contract type: Permanent

Schedule: Full-Time

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity within our Facilities department for a Service Manager (Soft FM) to manage our security and helpdesk teams at King’s College London in Waterloo.   

This is an excellent opportunity for an individual looking to further their career in FM by gaining experience in a highly professional and corporate environment. 

This is a permanent position working 40 hours p/week, 8 hours per day (rostered for 9 hours with a 1 hour unpaid break) between 07:00 and 22:00, 5 days from 7.

Key Activities:

  • Reporting to the Operations Manager (Soft FM)
  • To assist with ensuring the smooth running of the Security and Administration departments across King’s College London and associated contracts.
  • Assist in managing all aspects of service production and delivery.
  • Participate in the duty pool to ensure all services are covered across the entire week and
  • Co-ordinate staff rotas and schedules to ensure optimum economic and operational coverage is maintained
  • Ensure that the department’s budget and service contract is met
  • Ensure an effective and professional service operating to a high degree of accuracy
  • Assist in the recruitment, induction and ongoing training, development and motivation of staff.
  • Working 40 hours per week, 5 days from 7, Monday to Sunday

Skills & Qualifications:

  • Must have prior experience of supervising / managing security or helpdesk staff
  • Valid SIA licence and CCTV licence are desirable but not essential
  • Essential to have manual handling experience
  • Will have excellent communication skills
  • Will have excellent IT skills, and strong commitment to health and safety
  • Able to demonstrate strong communication and client relationship skills

Our excellent benefits package includes:

  • Generous holiday allowance
  • Company share scheme
  • 2 paid volunteering days a year
  • Cycle to work scheme
  • Season ticket loan
  • Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

Share this job

EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.