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Senior Helpdesk Coordinator

Requisition ID: 53194

Domain: Support Services/Customer Services and Administration

Contract type: Permanent

Schedule: Full-Time

EQUANS is looking for a Senior Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package. 


Exciting New opportunity with leading Facilities Management provider – EQUANS. 

EQUANS are recruiting for the Facilities Helpdesk based in Bellshill. This is a key role overseeing the effectiveness of the Helpdesk knowledge and skills ensuring that consistency and quality is maintained. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

Please note: This is a nightshift working role 4 on 4 off 9pm to 8am

What will you deliver? 

  • Experience of delivering a high level of customer service
  • 1st point of escalation for the Helpdesk
  • Lead team to success
  • Support Team Leader with HR tasks including appraisals, one to ones, team meetings and coaching/training
  • Provide out of office cover for the team leader as required
  • Support the team with call handling for a multi contract fast paced Helpdesk
  • Support the team with live call logging on Internal CAFM system (MAXIMO)
  • Assign and Dispatch various resources via multiple channels
  • Issue reports to Internal and external clients/Customers using in-house system
  • Provide assistance to support the team to Pro-Actively Monitor and Chase work Orders to completion within the required SLA
  • Regular checks on CAFM (Maximo) to ensure good quality is demonstrated at all times
  • Administration tasks as required by the business.

What can we offer you? 

On offer is a competitive salary and benefits package, which includes; 

  • 24 days annual leave (+ public holidays) 
  • Life Cover equivalent to 1 times annual salary 
  • Employee discount shopping schemes on major brands and retailers 
  • Gym membership discounts  
  • Cycle to work scheme  
  • Holiday purchase scheme 
  • 2 corporate social responsibility days per year 
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes 
  • Attractive Employee Referral Rewards Scheme 
  • Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 
  • 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for? 


  • FM Helpdesk experience
  • Experience of working to strict SLAs & KPIs
  • Good Customer Service Skills 
  • Excellent attention to detail including a high level of accuracy
  • Experience in working in a fast-paced environment
  • Experience with Microsoft packages
  • Ability to prioritise is essential.

This role includes a Disclosure Scotland check therefore ability to pass is essential. 

Who are we? 

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.   

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

What’s next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.  

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers. 


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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.