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Technical Services Supervisor

Requisition ID: 51511

Domain: Facilities Management/Technical Services Management

Contract type: Permanent

Schedule: Full-Time


EQUANS is looking for a Technical Services Supervisor to be based at the Bristol Civil Justice Centre on a permanent full-time basis. This would be working 40 hours per week for our HMCTS contracts. On offer is a competitive salary and benefits package.

General Overview:
The primary purpose of the role is to supervise and manage a team of static/mobile engineers, making sure that all PPM, Reactive Works and self-delivered Minor Works are completed in a safe and timely manner and in accordance with the contracted output specifications and EQUANS processes and procedures.
The position is to ensure that all required Building Engineering services as per the Engineering Building strategy is carried out. The position will require you to provide engineering support in emergency situations to ensure business and operational continuity.

Primary regard must be given to Health, Safety, and Environmental and Quality considerations, and in addition to this, maximising efficiency and productivity to deliver industry leading statutory and mandatory compliance

Impact:   
• Delivery of all specialist engineering services activities obligations under the Contract.
• Plan, deliver and review all aspects relating to the provision of specialist engineering services carried out by internal engineering staff and subcontractors.
• Implement operational policies and procedures in line with our contractual obligations.
• Manage all EQUANS Engineers within reporting lines to ensure effective service delivery.
• Effective resource planning and management 

• Support the Area Facilities Manager in the response to customer complaints in line with the Company’s Complaint Procedures.
• Ensure that all specialist equipment /stores are held in safe and secure manner 
• Manage day to day running of the day and/or shift team.
• Act as the first point of contact for all site HR issues.

Complexity:  

• To effectively manage a team of engineers carrying out all aspects of maintenance in accordance with KPIs/SLAs in a safe working manner. 
• As a Technical Supervisor, provide timely support to maintain the highest standard of statutory compliance. Ensure compliance with all legislative requirements in accordance with the EQUANS Environmental Health & Safety policy, quality, sustainability, and energy efficiency related standards, including Legionella Management.
• Assist in producing all required documentation to ensure that any incidents are recorded and escalated as per the requirements of the contract, not limited to but including risk 
management, operational continuity, and operational equipment status reports.
• Act as a Appointed Person / Responsible Person for Technical Disciplines, as required.
• Manage the engineer’s data and job details in accordance with client and EQUANS
requirements to ensure that the Computer Aided Facilities Management System (CAFM) is maintained to a current and accurate status to ensure the highest level of operational resilience and completion of works.
• Assist the Area Facilities Manager in the first instance in the supervision of sub-contractors and specialist providers where required and liaise with all other parts of the Project Teams to support project activity.
• Build strong professional relationships with other groups within Engineering Services and the wider EQUANS Group to ensure a common approach is adopted in support of operational delivery and work in collaboration with EQUANS nominated management. 
• Drive effective maintenance policies including adequate and rationalised spares, time management concepts and techniques and the analysis of complex information, drawing logical conclusions and the develop of sound recommendations. 
• Participate in the 24/7 maintenance cover (including on call rota) of the Building Engineering Services during normal and emergency activities, assisting in the preparation of emergency and contingency plans. Participate in emergency plans and provide written reports as required.
• Proactively manage preventative maintenance and corrective works whilst maintaining the 
highest level of customer focus.
• Identify and manage a Critical Spares strategy.
• Carry out sub-contractor audits and awareness.
• Manage and co-ordinate all statutory maintenance activities. 
• Account growth i.e. improvement of self-delivery and projects. 
• Supporting specific area team members as required.
• Support and develop the Company Values and develop, motivate and lead the Team to work in partnership with other service teams to promote positive customer relations.

QUALITY/PERFORMANCE

• Ensure KPIs are achieved and reported on. 
• Ensure all necessary paperwork associated with KPI Reporting is completed.
• Carry out joint / independent monitoring of service requirements.
• Monitor performance and productivity of staff including supply chain contractors
• Ensure sites are compliant through regular review and audit of deliverables

INFORMATION/REPORTING

• Report as and when directed to the Regional Technical Manager in relation to labour, suggesting efficiencies to ensure budget targets are achieved.
• Provide reports as directed by the Regional Technical Manager.
• Prepare reports and audit on specialist sub-contractors.

SHEQ/TECHNICAL COMPLIANCE 

• Act as the focal point and responsible for site H&S management ensuring all RAMS are received and followed correctly.
• Ensure all Technical Appointments are in date for all disciplines. 
• Comply with requests for information from the SHEQ team.
• Ensure you work to company health and safety policy.
• Ensue PPE is safe to use.
• Report accident and near misses in a timely manner.
• Ensure your test equipment is within calibration. 

CLIENT/CUSTOMER

• Develop trusting relationships with all key stakeholders, responding in a timely manner to verbal and written requests.
• Act as the first point of customer escalation on the contract.

Qualifications or Required Experience:  
• Multi skilled engineer with a qualified discipline with at least 5 years’ experience
• Team management experience
• Must have the balanced ability to think clearly in extreme circumstances
• Working knowledge of Microsoft Office, including Word and Outlook
• Experience of using a CAFM system
• Good experience and track record in working in Facilities Management
• Good knowledge of building services and legislation. 

What can we offer you?
On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

ENGENG

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

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