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Resident Liaison Officers x2 FTC

Requisition ID: 48758

Domain: Support Services/Customer Services and Administration

Contract type: Hidden (29021)

Schedule: Full-Time

Equans is looking for a 2x Resident Liaison Officers to join our team at The Lighthouse in Salford, Manchester on a 12 month Fixed Term Basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

To provide effective liaison between the Site Team and members of the public affected by our work. Delivering a consistent service across the Region.  To assist in the smooth running of contracts and provide Assistant Resident Liaison Officers support.  To understand, implement and adhere to the company SHEQ policy/strategy and ensure all employees reporting to you do the same.

What will you deliver?

  • To keep all Tenants fully informed as to the programme of events regarding their particular dwelling.
  • To regularly visit Tenants to establish and resolve any problems that may arise or have already arisen.
  • To work closely with the Client and their representatives (including Housing Department) in ensuring good relations are maintained with the Tenants and the expeditious execution of the works.
  • To immediately inform the Site Manager of any serious problems arising.
  • To prepare a report every week for the Site of events occurring / affecting Tenants. This report is to include: All complaints or problems encountered and how they have been remedied, confidential notes on problem addresses.
  • To be responsible for meter readings at Contract and Decant Houses where appropriate.
  • To deal with customer complaints in accordance with the QA Procedure.
  • To attend site meetings / team meetings or any meetings relevant to site.
  • Community awareness i.e. Newsletters / safety competitions etc.
  • To provide Handover Packs and instruct on new installations.
  • Assist with training and support for Assistant Resident Liaison Officers
  • Respond courteously and promptly to all customer queries and complaints and ensure a copy is sent to the Site Manager.


What can we offer you?

On offer is a competitive salary and benefits package, which includes;

  • 24 days annual leave (+ public holidays)
  • Life Cover equivalent to 1 times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts 
  • Cycle to work scheme 
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
  • 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

    • High level of computer literacy in MS Office, (Word – Intermediate, Excel – Intermediate, Outlook – Intermediate)
    • Competent, clear and concise writer
    • Excellent verbal communication skills
    • Good level of numeracy
    • Strong presentation skills
    • Good influencing skills
    • Other IT packages
    • Report writing
    • Knowledge of partnering
    • Hold a full clean driving license
  • Experience

    • People management
    • RLO experience

This role includes a DBS check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.


For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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EQUANS is a multi-technical expert that offers a comprehensive range of services across facilities management, energy management and construction.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.