Access Management Analyst

Equans is looking for an Access Management Analyst to join our team in Newcastle upon Tyne. This is a full time permanent role working 37.5 hours per week. On offer is a competitive salary of £21,255 per annum and company benefits package.

Overview:

The IT Access Management Analyst is required to assist in providing an efficient, cost effective and customer focused IT Access Management process which provides a single point of contact for all new and existing IT access requests and processing of all Starters, Leavers and Movers.

Key Responsibilities:

• Provision of access management, including but not limited to: Onboarding of new starters, Network shared folder access including permission modifications, Timely processing of leavers generated from HR and IT auditing/clean up analysis exercises, Creation and modification of core business application accounts, Management of access to the EQUANS Mobile Device Management solution.
• Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines.
• Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution.
• Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy.
• Keep up to date with all changes in the EQUANS environment to facilitate understanding and diagnosis of user faults / requirements to ensure point of call resolution is achievable.
• Contributing to Information Security by assisting in the preservation of confidentiality, integrity and availability of information, including but not limited to adhering to and supporting Information Security standards, procedures and policies and identifying and raising security incidents as required to the Information Security Team.
• Support the successful transition of new services and systems into the IT Service Desk support model.
• Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management.
• Actively recommend service improvements in process and technologies used by the EQUANS IT services to meet business objectives.

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

• 24 days annual leave pro rata (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts 
• Cycle to work scheme 
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Required experience/knowledge

• Qualification in the field of Information Technology and / or equivalent work experience.
• A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures.
• Knowledge of basic computer hardware.
• Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions.
• Understanding of Networking configurations (LAN/WAN)
• Good knowledge of a leading IT Service Management Tool.
• Working knowledge of a range of diagnostic utilities.
• Knowledge of ITIL processes – particularly Incident Management, Problem Management and Request Fulfilment.
• Strong ability to quickly understand user requirements and issues.
• Exceptional written and oral communication skills.
• Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Professional telephone manner with ability to remain calm under pressure and be able to express solutions and ideas to colleagues and users at all levels.
• Proven experience in a customer facing role.
• Ability to work well within a team environment.
• A good understanding of IT Service Desk challenges.
• Proven analytical and problem-solving abilities.

This role includes a basic DBS check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.  

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

Code CUSENG

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. 

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. 

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.